East West USA Store, and Hawkins Cookers are HOT!
I bought two Hawkins 10 L pressure cookers from them, and they sent them quickly. Both were brand new, and arrived in perfect shape. First, I ordered one, then when it came so quickly, and was very nice, I ordered another. I recommend Hawkins, and eastwestusastore.com very highly.
I went there to repair my Preeti Mixie and also bought a lid for my Mixie jar. The total cost was $25 ($10 for the lid and $15 for the repair). The service was quick—max 10 minutes. It’s a great place with excellent service. I definitely recommend it for repairs and for buying Indian mixies and wet grinders. The owner was friendly and courteous
I took a preeti mixer for repair. The guy turned it on only for a second and concluded that it would cost me about $50 for repair. Not doubting his expertise here, but he was not even interested in the repair. He was way more interested in selling me a new one for $70, which in the market cost well more than $100. If you are a shadow outlet that somehow manages to sell for less than the company does in the market, you should probably make that clear and not disguise yourself as a repair workshop.
We are sorry for your inconvenience, but whatever we suggested you was in your Favor. You brought your mixer, which was not running properly (it was barely rotating) and you told me that you drove from some far place. We were busy, and taking out my time, I checked your mixer. We must open up the mixer and check is the problem. Understanding your concern and based upon the sound of the mixer I told you that there might be carbon brush problem or Motor problem. This was just based upon sound (it was not confirmed, its electronics, and it can be any problem); we charge $20 just for diagnostic. Additionally, our technician leaves around 3:00-3:30, still I offered you that you can wait, and we can fix it so that you don’t have to go back forth. And I offered you another option in case you don’t have to wait, then you get another mixer at reasonable price $65 (way lower than market price) as anyway it cost you $40-$50 to fix it. So, offer you another mixer and you don’t have to wait for nearly 1 hour. We always try to help our customer in every way possible, also with the mixer, I offered you the warranty for the mixer in case you face any problem. I don’t how come you still giving negative feedback, neither you have paid anything, nor did I force you for anything. Ball was always in your court, it was your call what to do, my job is to offer you best solution and East West known for doing so since “Decades”. We always try to make our customer happy and that’s what drives us.
Had to get my Preethi mixie fixed as the jar holder in the mixie was broken.
The owner was considerate and kept the store open after hours ( store was to close at 4 PM and I went at 4:20 PM). He fixed and replaced the part in a matter of few minutes and the mixie is running as good as new. The total cost was 15 USD.
I’ll strongly recommend this place to fix Indian kitchen appliances in a prompt manner.
The store has moved to another suite at the same address. It's at 969-C.
This is the place to get repairs and other parts for your Indian cooking appliances including pressure cookers, wet grinders
I visited yesterday looking for the clothing store (Saris etc) id been to before, the location is not the same as the previous retail STORE or the photos on gmaps. All photos of a retail store are wrong so please don't drive all the way there thinking you're going to go shopping. The owner told me they closed the store. This actual warehouse location is a wholesale distributor kitchen appliance warehouse shipping and receiving place with boxes outside, NOT a store. You cannot shop here. The description needs to be updated and all retail store photos removed or many more visitors will show up confused and lost like I did. Owner was very helpful and kind.
Customer service was Terrible and rude body language ! If basic questions asked prior buying part as a service provider you can keep it simple as yes or no. your useless attitude and ignorance was unnecessary. *****
Ordered Mixture & grinder couple of times, it has problems in two times. Had to return the products. The Preethi eco plus mixture is heating in real quick and stops all of sudden.
Second time on first time use jar blades are broke and the content is spilled all over the kitchen and a scary situation.
we are not manufacturer of mixer and grinder. product carry full warranty. you bought it on amazon. we have issue refund. in this world things goes bad.
Amrita chaitanya2022.02.07
Hi
This store does not give any receipt of purchase
Also if product is bad they will not help to exchange or refund
Also they donot leave any proof or paper trail or text which u tried to resolve the issue so u cannot submit any proof to credit card company
And if u complain to your credit card they will send receipt to credit card company
Very unethical
Indian price magic! Watchout!!
Our Preeti Nitro mixer rubber coupler (aka rubber bush) has gone bad. Checked online, available in “East West USA store” (EW) and also on Amazon but with shipping costs. I tried to purchase is online via EW store but PayPal doesn’t seems to work (likely the EW site is not secure enough) for payment.
I have called our San Jose store in Berryessa and the man on the other end confirmed we can come in to the store. Once in the store (kind of an office which ships online orders), the lady said they have the part and it costs $15. I said I need only the part and I can replace it myself. It was a simple unscrew and screw the new part. She said the it is the same if they do it or we do it $15. And she took the mixie jar for repair and came back after 10 minutes fixing it.
In the mean time I was able to pull in the EW website, which shows the same product costs only $7.99 and free shipping. I have shown her the same. She went inside and informed the man who came out and told me the product is $7.99 but the additional cost is the labor! I said I told the lady I need only the part, where she said the part only or they replace, it is $15!!
At last, I said I’ll give $15 since I agreed to replace it since the part with or w/o labor is the same and I did pay the charges in cash. (Some Indian stores prefers cash than CC). Pius they did not give me a bill for it, which means they are not paying taxes also!!
One has to be really careful dealing with these guys. If u find a price on “their” website show it to them and keep in handy. For a very few dollars they are willing to compromise customer trust and act as scammers. Plus they don’t follow the law in doing business in the state by not paying taxes when they directly deal with customers!! This underlines some statements like, some people won’t change their habits whether it is in India or in USA. I would give zero stars if I can.
Attaching the website price of the part, I was referring to.
Replying after the merchant response:
Now this makes perfect, EW not only he scammed me now trying to save face by telling blatant lies!!
Sudden price change to $7.99 was after I have shown the EW website of the product price while collecting the jar. From beginning I was very clear on what I want, just the coupler.
EW, you can check your 8+ Lorex security cameras, on what the discussion was!! Plus now we have a record of sale where EW didn’t gave the sale receipt also.
You can try to fool the public but not your conscience!!
Replying after the owner's telephone call:
The owner called seemingly realized the mistake and offered refund of the extra charges, Since I paid cash and because of the long drive, it didnt worth to drive back. But I'll increase the review by a star.
Look at the directions posted in the 2nd and 3rd photo. It's 2 buildings behind the one in the street. This place does not have retail frontage that one might expect. But definitely a place for buying and repair your wet grinders
if you need any specific, we don't sell every thing to consumer. sorry.
Manasa Kumbashi2020.11.10
Been to this place a week ago. Utensils are of resonable price. Maps aren’t accurate. It’s not been updated, however there are few pictures that would help you out in finding the place.
Directions :
Take right at Gaia Floor
Take Left at building 945
Head to unit 5- you can see banner outside this unit.
Verified Company
