DriveTime Reviews

Paul Werkheiser 2026.05.22

     

Absolutely do not buy cars from Drive Time. Me and my mother bought a 2018 Toyota Tundra back in 2024. The day I bought it I told them that I am in over the road truck driver and would be gone for 30 days after the day I purchased it. So the 5-day return window would not benefit me. I asked him if there was anything at all wrong with the vehicle. They proceeded to tell me that these vehicles are fully gone over by certified mechanics. When I got back after my run I took the truck to get a wheel alignment done. The mechanic proceeded to tell me the truck was so corroded that nothing could be done I would literally have to replace every suspension component on the vehicle. That they would have to use torches and saws to cut the bolts. I proceeded to let drive time know where they told me there was nothing they could do about it. They told me to use the warranty that they sold me for $4,000. The warranty would not do nothing about it. They asked me to send in photos of this corrosion that the mechanic was talking about. I sent in photos they proceeded to say it was just surface rust. Surface rust is minor rust on the surface of metal corrosion is not surface rust corrosion is when stuff is so rusted that it's pretty much welded together and falling apart. Three certified mechanics including the Toyota dealership all attested that it was corrosion yet they did not want to help at all. So they sold me a truck that in all reality was worth about 10 grand because of the corrosion for $30,000. On top of that I have to pay over 10 grand to get the suspension fully redone on it. Which I cannot afford because I'm paying $580 a month in payments on this truck. These places are scams. If they had told me that the truck was corroded which they are supposed to disclose if there is any rust or corrosion on the vehicle when they sell it to you, which they did not, I would have never bought it. Long story short do not trust Drive Time. And all they're going to do is reply to this with you had 5 days to return the vehicle after purchase. You can contact us if you have any concerns. I did not have 5 days to return the vehicle because as I stated in the beginning I am an over the road truck driver I bought the truck and left out the next day.

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Reply from DriveTime 2026.05.26

Thank you for leaving your review, Paul Werkheiser. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Becky Rodriguez 2026.05.09

     

Scammers I purchased a 11 yr old car from them so obviously it wasn't in perfect condition. The mechanics were perfect I admit but had several dents and cracks on the bumpers. Since it ran perfect, those few flaws didn't bother me. Unfortunately, due to income loss, I had to return the car to them. I expected to pay no more than $2,000.00 to them after they auctioned the car since I only kept the car but a few months. They finance company, BridgeCrest, came back saying I owed them $12,000.00. No Way! Since I didn't agree to pay that large amount, they contacted my insurance company and "claimed" that I caused the dent in the bumper. Same dent from when I initially purchased the vehicle. Here's the real catch. They made this claim 8 months AFTER I voluntarily returned the car to them. If this claim was true, should they not have made this claim upon inspection of the vehicle when I personally returned it? They're just scammers.
Date of experience: 08 May, 2026

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khalil sampson 2026.05.09

     

The Company corp and employees know the website is a sells pitch with marketing and promoting to reserve vehicles for you to view in the mean time the vehicles are not never reserved. they are first come first served and was verified 11:22 pm with the caller I spoke to. As some one who already in need, the last thing I need is to waste money to get to the location with a confliction of literally walking in and 2 other families are here for the same vehicle. so it’s not reserved. falsely adversing this and known several complaints for this particular situation. come in as a walk in ….. website it’s a scam to reserve. I wouldn’t trust them with my money based off my walk in experience! Corp needs to do something or these reviews will infect your companies profits as it should because there’s no one is gona give me back the funds to get me here and back! Waste of time and total sells pitch I’m here to let you know walk in and you can get it reserved make the employee do there work and process everything while your there in the mean time they are getting paid and we are doing the work for them !

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Reply from DriveTime 2026.05.12

Thank you for providing your feedback. Although we were unable to help you find a car that fit your needs, please know we get new inventory every day. We encourage you to keep checking DriveTime.com for the car you want or reach out to your local dealership so they can be on the lookout for specific vehicles.

Gay Turley 2026.04.28

     

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Christopher 2026.04.23

     

Disappointed with refund process Pre-existing issues with my loan led to its cancellation, but despite this, I never received a refund. The lack of resolution and communication from the company has been very frustrating. I wouldn’t trust their services again. Complete run around leaving a disabled veteran without a vehicle and lost wages. It’s $3,450- nothing to drivetime but to your average consumer?
Date of experience: 02 April, 2026

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Steven Clehm 2026.04.20

     

Yes, DriveTime has faced multiple class action lawsuits and federal enforcement actions regarding, among other issues, illegal robocalls, harassing debt collection, and misleading business practices. Most notably, the CFPB ordered DriveTime to pay $8 million in 2023 for improper debt collection and credit reporting. Class Action Lawsuits Class Action Lawsuits +2 Key Legal Actions Against DriveTime: Robocalls & Text Messages (2022): A class action lawsuit alleges DriveTime violated the Telephone Consumer Protection Act (TCPA) by placing unauthorized calls to consumer cell phones. CFPB Action (2014/2023): The CFPB previously ordered DriveTime to pay $8 million for harassing calls, providing inaccurate credit info, and aggressive debt collection tactics. Vehicle Misrepresentation: Reports indicate lawsuits involving alleged "lemon" cars, where customers claim, as found in some user experiences shared on Facebook, that vehicles with pre-existing issues and incorrect accident histories were sold. Facebook Facebook +5 and guess what they still selling vehicles with prior issues removing car parts and adding trackers to vehicles with the express knowledge to the customer. And by federal law if you have a GPS in a vehicle it must be noted and told upfront upon the purchase date and must inform the customer that it is present and must be brought back the be removed once the vehicle has been paid in full. Looks like we gonna be in court.

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Reply from DriveTime 2026.04.21

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Christopher White 2026.03.06

     

Horrible warranty insurance!!! My truck leaked right after I bought it on a Saturday....trying to get a mngr to call me back but to no avail.....

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Reply from DriveTime 2026.03.09

Thank you for leaving your review, Christopher White. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

don trevethan 2026.03.01

     

great place

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Reply from DriveTime 2026.03.02

We're grateful to have you as a valued DriveTime customer, Don. Our goal at DriveTime is to ensure we provide high-quality customer service during every interaction, so we're happy to know that the sales team was able to help you find the right car for you. Thank you for choosing us to purchase a vehicle!

Thank you,

DriveTime Customer Relations

tushima warr 2026.02.25

     

The manager at DriveTime on Camelback in Phoenix has one of the worst attitudes I’ve ever seen in customer service. They handed me two key fobs, one didn’t work, and instead of fixing the issue, he kept switching up the story. First it was “the battery,” then after changing it and realizing that wasn’t the problem, he suddenly claims they’re “only supposed to give one anyway.” Then he tries to act like giving me half a tank is some kind of gift. I mention my husband got two key fobs with his car, and he snaps back with, “We don’t have to give you two. We just do it.” And then — the disrespect — he says, “What you wanna do? We can take the car back if it’s that serious about a key fob.” Turns out the key fob they gave me doesn’t even belong to the car. And instead of taking responsibility, the manager literally walks off and throws out, “Do what you want to do.” Juan, the salesman, was great. But the manager had him standing there looking confused, like he was about to lose his commission over the manager’s own incompetence and attitude. DRIVE TIME — GET A NEW MANAGER AND DO BETTER.

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Reply from DriveTime 2026.02.26

Thank you for providing us with your feedback regarding your experience with our Tempe location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

James Morris 2026.02.17

     

Never finance a car through this company. At the end of the loan you’ll be paying for the car almost 3 times . When they say they will approve anyone they will . You guys should be ashamed of yourself . If I could give 0 stars I would

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Reply from DriveTime 2026.02.18

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Paula Bryce 2025.12.18

     

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John Messiha 2025.11.26

     

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Duane Mayers 2025.11.17

     

Do not buy a car from DriveTime..!!! Car was wrecked and they didnt say anything and had to buy a $315 battery and a $700 Alternator and two front tires..and has a slipping transmission that will need to be replaced and car only has 54.000 miles on it and if it wasn’t for all the repairs I could have paid my car note..I’ve battled stage 4 cancer and Pneumonia and SEPSIS .. And I got behind on car note because of medical reasons and they came and got my car while I was sleeping in it..and didn’t bother to help us keep the car..they took my only transportation to go to the doctors and hospital when I needed to..just wanted money like the evil World we live in.. because my wife and I lost everything because of medical reasons and still battling it. I’ve lost my job and insurance and home because of cancer..and that car was making us money doing DoorDash and Uber because that’s what I can do now.. Again do not buy shit from them..wrecked cars and need work and they don’t check shit out..

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Reply from DriveTime 2025.11.17

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Ken R 2025.11.09

     

Individual dealerships give an amazing experience and it's very easy to qualify. However, I've bought two cars from Drivetime in two different states and both had major breakdowns within two weeks of owing. My current car is a Chevy Volt and I love it unconditionally. The inspection team at Drivetime missed a major loose battery connection that shorted the power distribution module. Two weeks for parts and I'm without a car. Silverock covers it 100% with zero deductible and will even reimburse a rental. My point is I should not have to buy a car, let it break down, be out of pocket to get to work, wait to get reimbursed, wait for parts, etc...right after buying a freaking car!! Get better inventory and take responsibility for selling reliable cars out of the gate.

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Reply from DriveTime 2025.11.10

Thank you for leaving your review, Ken R. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Matt Stocum 2025.10.29

     

My Vehicle was in good shape minus a few things. wish it was clean and had the spare. But the rep did a outstanding job. Especially since he had to jump thru hoops that a manager in Florida had put in place. After speaking with the manager at my local drivetime dealership and driving it home there is some definite problems with what had happened. 1. When I put the deposit down on the car it should have been immediately not be driven anymore per drivetimes rules. Because there is insurance concerns. Because if a wreck were to happen that puts them in a bind since I had the deposit on the vehicle. 2. The manager is the one that is allowed to drive vehicles home, that manager was on vacation. So who knows wich employee was driving it. 3. It was supposed to be having the Tom's sensor replaced. It was not and now I have to go thru their warranty to get it replaced. 4. One tire is new and the rest are just above the wear mark. Wich is terrible for a and system. Now I have a new to me car that I have to buy new tires for @ $419 a piece. 5. These vehicles are supposed to be inspected. Why is it did it only have 70% of it's oil left and why was this inside filter dirty as hell and literally folded up pass inspection. 6. I took the vehicle to Lincoln after I purchased it to make sure everything was proper and because they have a 1500 mile warranty. They found the tire issue. Wich I knew. The Tpms sensor that I knew after purchasing because it immediately went off and the most dangerous thing. The front knuckles are cracked. So not very much of a inspection 7. The kicker of them all. When I received the vehicle it was covered in bugs because they didn't wash it and told me it was about to rain and they told me that nature was about to wash it. But it was immaculately clean inside. Not a bit of dirt in the carpet or any remnant of trash anywhere, not even a stray piece of anything under the seats. So I thought. Until I was taking care of the leather and I found one stray Corona beer bottle cap under the driver seat. So my guess is that whoever was driving it around just happened to be drinking and driving in a vehicle i had a deposit on. Again my salesman did a great job with all the hurdles he jumped thru. Minus the stupid comment about the detailing. Management and their inspection department failed miserably. He was to busy driving the nicest car on the lot all weekend after it had been put on reserve and possibly drinking while driving my vehicle. Salesman gets a 3 star because of the comments about the wash and the lack of the factory spare, jack and all the missing plastic surrounds. Management and inspection get 1 star. Wich leads me to the 2. Its a shame because the vehicle is very nice. But I will be shelling out a couple more thousand to replace all the missing parts and replacing all the tires. Plus the time it takes for their warranty department to approve the repair the broken knuckles and tpms sensor. Update. Took it in to have the inspection done and Drivetime assured me that they would take care of everything under the silver rock warranty department. I had all the information sent in by the repair facility. Silver rock then said we'll we need pictures of the worn out tires and busted boots. The repair facility set me up at the next available time. They took the pictures, sent them into silverrock and they determined it was past the time and mileage of the warranty. Not that we tried to add anything to the initial claim that would be covered. So here I sit with a vehicle that still has a bad toms sensor and tires from the day of delivery. Plus the bad knuckles and they are not taking care of anything they said they would I have talked to you many times. You have the records. You have chosen to make this harder then it should be. More reviews and a report to the BBB coming. Just do what you promised and fix what was wrong from day 1.

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Reply from DriveTime 2025.10.29

Thank you for leaving your review, Matt Stocum. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Norma DeBerry 2025.10.20

     

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Reply from DriveTime 2025.10.20

Thank you for taking the time to rate your DriveTime experience. We would like the opportunity to look into your situation and see how we could have done better. If you wish to discuss your experience further, please call our Customer Relations Department at (888) 290-0148.

eric wilder 2025.10.16

     

Drivetime financing is a scam. You may or may not get a vehicle. My experience has been horrible. I went to the Gladstone Missouri lot. Monday I went online and got a pre-approved for $800 down $400 something a month for any vehicle. Tuesday I go to Gladstone Drivetime. Everyone was nice and respectful. We sat with a rep and she let us see the vehicle, I was in a rush so I didn't test drive it. I told her we'd be back and I wanted it She says that's fine we asked if we both need to be there she says" no I only need one of you". I go back today, the truck is sold. I still need a truck so I test drive another truck. Remember I didn't need to have the cosigner there. That was a lie. Turns out they need to verify her id and she can't sign any other way. So my gf who works in another state now has to come there on lunch hr to sign. 40 minute drive for them to tell me 10 minutes before she gets there that on neither trip to there location did they add her or run the numbers. Oh your pre-approval is just an estimate. So why not say that? Ten minutes before she gets there they tell me oh the actual down payment is going to be $3,995. I say excuse me, well adding her must've changed the numbers. $800 to #3,995? Thats not a change it's a flat out lie. If the down was anywhere near that then I wouldn't have bothered going either time. So Drivetime lied to get me in the door then swapped vehicles and said the deal was only on that vehicle. I go to complain to the manager, he's upset I'm keeping him from his paperwork and doesn't care one bit. The rep I dealt with was also rude today. I call corporate they say they'll make a record of it but no one will follow up on it with me. Not we can make it right, how bout we give you the original quote, nothing. Don' be fooled their pre-approval is nothing more than a lie designed to get you in the door so they can bait and switch and renege on whatever deal you were approved for hoping you need a vehicle bad enough to take what they give you. Until they give me the deal I was offered in an effort to make it right for the inconveniences I can't deal with them. Got 3 teenagers that need cars, won't be going back to Drivetime.

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Reply from DriveTime 2025.10.17

We appreciate your feedback, Eric Wilder. We do our best to provide each customer with personalized financing options. The terms shown are specific to your financial information and the vehicle selected. However, our vehicle selection changes every day, which means you could find your next car with deal terms that work for you anytime! Please contact your nearest dealership if you have questions regarding your approval options.

Amanda Rochelle 2025.09.30

     

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Steve 2025.09.23

     

Just purchased a 2015 Buick enclave. The dealership in Clearwater Florida was great. Janet and Nicole were outstanding. When I picked up car only got key and fob. Was told that's all they have . Company policy is we got one key that's all you get. Email drive time , told you only get one key. . So thinking this is a bad policy want you to buy car 15000 only only one key . This is not right . No body can make a real desicion. . company policy. Just customer service is lacking . Note brought a car before and I am a disabled Navy veteran so now on my own Thanks drive time way to take care of your Customer. Have a nice day

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Reply from DriveTime 2025.09.25

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Christine Skolyak 2025.09.23

     

I was rushed into buying a Jeep Wrangler from the drive time in my area...along with a warranty from Silver Rock... 5 months in I have a $700 a month car payment with an oil leak. I took the vehicle to two garages out of network and one in network. The garages all diagnosed the same problem that should of been detected when their so called mechanics went over the vehicle before putting it on the lot. Per Silver Rock my issue is not covered!!! Period! I reached out to drive time thinking they would make an attempt to fix it, per Pennsylvania's Lemon Law! Not even an attempt! Pretty much, sorry about your luck! Now I am stuck with a $1000 bill if I want my 5 month old 2018 Jeep Wrangler to be in everyday working condition! Think twice.

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Reply from DriveTime 2025.09.25

Thank you for taking the time to rate your DriveTime experience. We would like the opportunity to look into your situation and see how we could have done better. If you wish to discuss your experience further, please call our Customer Relations Department at (888) 290-0148.