Verified Company
I absolutely love Dons and have been going there for years. My absolute favorite is a reasonably priced bibimbop at lunch time, which I've done with colleagues dozens of times. I also love to bring groups for dinner at the BBQ tables, including early evening when it is more a family or date dynamic and later on after an evening out. Their meats are among the best in Koreatown, their prices are reasonable relative to the area, their servers are friendly and welcoming to a crowd that includes everyone from bbq afficionados and Korean Americans to tourists and families trying something new. This is not a "scene" place like some other ktown joints, nor an extraordinary view or anything like that, just a fantastic stalwart for great food and solid service when you want a great meal.
Have to say overall, very pleasantly surprised with this place.
It’s not cheap, but the meats are good and the service was amazing. It wasn’t very busy when we visited, but still - food came out fresh and fast.
They grill for you, and for us, they were fast and we were never waiting without food. Bonus is, it seems relatively easy to get a reservation here
Some friends brought us to dinner here. It was an amazing experience. The food was incredible & the service was great also. We had pork dumplings & shrimp shumae for appetizers. For dinner we had the marinated chicken & the ribeye. Both meats were delicious. The chicken literally melted in your mouth.
I had a reservation at 8:30 for 6 people. Honestly I have been here many times and recommend my friends and family here. The service isn’t the best but I will say the food and quality of meat is not bad for the price. Though I am very sad to say this is my last time there because I feel the the workers do not respect there customer. I always believe in giving 20% tip or more. I do understand that party with 6 or more tip will be included so no problem but when you write on the paper 18% then you should charge 18% not more. I calculated the bill with the subtotal and i saw they put more. I feel like I got scammed and disrespected. That is terrible that you guy do this and I am disgusted. I still payed the 20% because I’m not cheap but I am very disappointed for even introducing this place to my friends for my wife’s birthday. I told the waiter and she even curse under her breath like I don’t understand Korean. I will never recommend this place again. PLEASE BE AWARE OF TIP SCAM!
الرد من Dons Bogam
2025.11.13
We’re truly sorry that a long-time guest had such an experience. It’s very unfortunate and not the impression we ever want to give.
The confusion was caused by a new staff member’s mistake, and although there was absolutely no bad intention, we sincerely apologize for how it came across. Our captain also apologized to you at the time, but we understand that the situation still felt disappointing.
Regarding what happened at the table, we want to assure you that our team would never use disrespectful language toward any guest. It seems there was a misunderstanding, and if anything made you feel that way, we are deeply sorry. That’s not acceptable to us, and we do not tolerate such behavior.
We’ll reinforce training internally to ensure your next visit is met with the warm, attentive service you deserve. Thank you for your feedback, and we truly hope to welcome you again.
— Donsbogam Team
The confusion was caused by a new staff member’s mistake, and although there was absolutely no bad intention, we sincerely apologize for how it came across. Our captain also apologized to you at the time, but we understand that the situation still felt disappointing.
Regarding what happened at the table, we want to assure you that our team would never use disrespectful language toward any guest. It seems there was a misunderstanding, and if anything made you feel that way, we are deeply sorry. That’s not acceptable to us, and we do not tolerate such behavior.
We’ll reinforce training internally to ensure your next visit is met with the warm, attentive service you deserve. Thank you for your feedback, and we truly hope to welcome you again.
— Donsbogam Team
We saw this place highly recommended, but were kind of disappointed by service. We saw other tables being treated better than us. For example, no rice was served, whereas others were given rice. We had to ask for individual bowls for the soup, and then they didn’t serve the soup, whereas others were served. Overall we had the feeling we were unwelcomed and rushed in a passive-aggressive way. We were four people with a reservation, showed up early, and spent close to $300 on food, and gratuity was included in the bill. I was trying to show my in-laws a good time in my home city, and this was a damper on their trip from abroad. We don’t know what we did to deserve this treatment. While we can’t be certain, we felt that rac1sm was a factor. We advise this business to give their diverse crowd the same attention and care as their lighter crowd.
الرد من Dons Bogam
2025.11.13
Hi Natalia,
We’re truly sorry that your visit felt disappointing, especially when you were hoping to share a good experience with your in-laws. It’s very unfortunate that we made you feel unwelcome, and we sincerely apologize.
We reviewed the situation with our team, and it appears there were mistakes in the service flow that evening, including delays with side dishes and soup. These were unintentional oversights, and we’re very sorry they came across as unequal treatment. We want to assure you that we treat every guest with the same care, and we do not tolerate any form of discrimination. If anything made you feel otherwise, we deeply regret it.
We’ll be reinforcing internal training immediately so this does not happen again.
Thank you for bringing this to our attention, and we hope to have the chance to provide a much better experience in the future.
— Donsbogam Team
We’re truly sorry that your visit felt disappointing, especially when you were hoping to share a good experience with your in-laws. It’s very unfortunate that we made you feel unwelcome, and we sincerely apologize.
We reviewed the situation with our team, and it appears there were mistakes in the service flow that evening, including delays with side dishes and soup. These were unintentional oversights, and we’re very sorry they came across as unequal treatment. We want to assure you that we treat every guest with the same care, and we do not tolerate any form of discrimination. If anything made you feel otherwise, we deeply regret it.
We’ll be reinforcing internal training immediately so this does not happen again.
Thank you for bringing this to our attention, and we hope to have the chance to provide a much better experience in the future.
— Donsbogam Team
Food was good, KBBQ cooking staff was efficient, environment was nice, the main issue is that a staff member heckled us for a higher tip not once, but TWICE.
By the second time we had to explain it was because they forgot our drinks and one of our orders and we had to remind the staff. This is unacceptable behavior for a restaurant charging $300+ for a table.
الرد من Dons Bogam
2025.11.13
Hi MK,
Thank you for sharing your feedback, and we’re very sorry that your experience was affected by this. No guest should ever feel pressured about tipping, and we sincerely apologize for the uncomfortable situation.
After reviewing what happened, it appears this was the result of a new staff member’s misunderstanding of our service guidelines. There was absolutely no intention to pressure you, but the way it was handled was inappropriate, and we take full responsibility for that.
We’re also sorry about the missed drinks and order. That should not have happened, and we understand how it affected your overall experience.
We’re reinforcing training with our team immediately to ensure this does not happen again. Thank you again for bringing this to our attention, and we truly appreciate you letting us know.
— Donsbogam Team
Thank you for sharing your feedback, and we’re very sorry that your experience was affected by this. No guest should ever feel pressured about tipping, and we sincerely apologize for the uncomfortable situation.
After reviewing what happened, it appears this was the result of a new staff member’s misunderstanding of our service guidelines. There was absolutely no intention to pressure you, but the way it was handled was inappropriate, and we take full responsibility for that.
We’re also sorry about the missed drinks and order. That should not have happened, and we understand how it affected your overall experience.
We’re reinforcing training with our team immediately to ensure this does not happen again. Thank you again for bringing this to our attention, and we truly appreciate you letting us know.
— Donsbogam Team
My first time at a Korean bbq that they cook for you. Food was good but service was too fast. I wanted to relax and eat at a bbq style pace. Price is exaggerated too. Paid 500US for 3. Was not in the restaurant for more than an hour!
الرد من Dons Bogam
2025.10.15
Thank you so much for visiting Dons Bogam and for sharing your honest feedback. We’re glad to hear you enjoyed the food, but we’re truly sorry that the pace of service felt rushed — we completely understand that Korean BBQ is meant to be a relaxed and enjoyable dining experience.
Your comments are very helpful, and we’ll make sure to remind our team to better match the service pace to each guest’s preference.
We also appreciate your note about pricing, and we’ll continue to review our menu and overall dining experience to ensure it feels worthwhile.
We hope we can welcome you back in the future for a more comfortable and leisurely meal.
Warm regards,
Justin
Dons Bogam Management
Your comments are very helpful, and we’ll make sure to remind our team to better match the service pace to each guest’s preference.
We also appreciate your note about pricing, and we’ll continue to review our menu and overall dining experience to ensure it feels worthwhile.
We hope we can welcome you back in the future for a more comfortable and leisurely meal.
Warm regards,
Justin
Dons Bogam Management