Verified Company
Previous review was deleted? The Check up Checkmate Fiasco
Long story short - I discovered my heart medication prescription would not be renewed without first having a check-up. I immediately made the appointment when I learned of this but it was scheduled a month out. I had no medication and figured the Doctor would write a temporary prescription (about 20 days) to get me through until the required check-up. Nope. I've made 4 calls, 4 messages on the Klara app, and 4 in the patient portal. I am still no closer to resolving the fact that I am out of heart medication. A nurse told me to take the medication consistently and never to skip doses due to the risk of a stroke. But I have to go without, perhaps, until I get the check-up. No one can say whether the doctor will eventually write a temporary fill. Had I known a check-up was required, I would have made the appointment in advance. Still, even if it was on me to understand the protocol, the response to deal with the mishap has been bad. They have no solid process for escalating a situation. It seems more like -- "hey this is your problem -- we'll see if the doctor can do anything". In the mean time, I hope I am not at risk for anything.
