Verified Company
We actually called to see how much it would be for them to diagnose the problem with our car and the mechanic that answered the phone was so hateful with my husband that we decided to go look elsewhere. He acted like we were stupid for calling and asking. After reading all the good reviews we were really optimistic about this place.
Reply from D & M Automotive LLC
2025.11.10
I apologize if that happened to you, I looked through the caller ID the day you posted the review and could not find a last name for Thompson. But again I apologize if you called our shop and were treated wrong in any way. Thank you for the review.
Charged a friend over $1000 to replace an alternator on a 2014 Town and Country. Scammers.
Reply from D & M Automotive LLC
2025.11.10
Your friend was given a few options, for aftermarket parts or OEM. After being given our opinion on aftermarket alternator for a Chrysler vehicle, she personally chose to go with OEM. So with that being said, I'm really not sure how you figure we are "scammers". We are here to repair cars, we can't determine the price dealers charge for parts. Thanks for the reviews.
Dewayne and his team have taken care of our family for years. Very fair pricing and quality work. Highly recommend!
Reply from D & M Automotive LLC
2025.11.10
Thank you for the review!
I brought my truck in on a Tuesday to have it looked at because it was shaking at highway speeds. I was told it would take a couple of days because they had other vehicles in front of it. I said by Thursday and was told yes. I called Thursday and Friday and was told it hadn't been looked at and it wasn't repaired till the following Tuesday ( 5 days later than I was initially told) causing me to have a rental vehicle way longer than if I had taken my truck to another shop.
Additionally I was informed that there was a 4 percent surcharge on all card payments. I informed the guy at the register that I was using a DEBIT card and that it was illegal federally to charge debit cards a surcharge and in violation with Visa and other credit cards' merchant agreement. Furthermore, Visas fee is only 3 percent to the merchant and to charge more than that was ALSO illegal.
In Alabama and every other state that permits it, surcharging only applies to credit card transactions.
Debit and prepaid card transactions are exempt from surcharges, even if the processor codes them as credit transactions.
Surcharging debit cards is prohibited under the Durbin Amendment of the Dodd-Frank Wall Street Reform and Consumer Protection Act.
The problem with my truck was actually fixed but due to way longer delay than I was initially told and being forced to use cash instead of my debit card leads me to rate 2 stars.
Your business is in violation of the 2017 Supreme Court ruling and the above listed Consumer Protection Act. You are only paying attention to the part that benefits your business allowing credit card surcharges but not the consumer Protection act that states in black and white that debit cards can not be surcharged and the fee must not exceed what the credit card company charges the merchant (3 percent for Visa)
Review updated 10MAY25 to owner's response"
Thank you for the reply 3 and a half months later? I spoke to your mechanic behind the register for about 3 minutes. My voice was never raised a single second and zero "tantrums" were ever thrown. The fact of the matter is, it is illegal for your business to charge for debit cards and pre-paid purchase cards. Do a 10 seconds google search about the law or just read the agreement you signed with VISA or MASTERCARD? A tantrum would have been calling Redstone Federal and disputing the fee added or going to city council meeting and stating your business is in violation of Federal and Alabama state law as per multiple consumer protection acts? Also yes, the repairs were way longer than I was told upfront. I will never be back.
Reply from D & M Automotive LLC
2025.05.09
Thanks for your review. When you dropped your truck off for repair/ checkout, you stated that the Truck had just been shipped in to you and took a couple of months to get it here, and you were not in a hurry,but yet it was here for exactly 4 business days and yet you say you are not satisfied. We checked the truck in the order it was taken in, first come -first serve, because there is absolutely no way to know how long each repair is going to take. We checked your truck out , and all it needed was tire rotation and balance, so your truck was repaired for $48.00. You were notified and made aware of the card fees, yet you chose to come into my shop and throw a tantrum over $1.92 , unlike some businesses that raise the prices across the board, we give our customers the choice to pay with cash or check and avoid the fee entirely. We are a small business, not a bank, and we won't apologize for being transparent about how we operate. Thanks for your feedback.
I take all my vehicles to D&M Automotive for repairs and maintenance. Nice clean facilities and very straightforward discussions on vehicle issues and repair costs. If you pay with a credit card there is a % increase in your charge(2-3%) to cover processing fees, so either pay check or cash...
Reply from D & M Automotive LLC
2023.03.18
Thank you for the opportunity to repair your vehicle! We appreciate your business.
Update! Had a major problem that they were able to repair at a reasonable cost and timely manner.
8 months ago; Had a fantastic experience today with these guys. Top notch and fair pricing. Would definitely recommend!!
Reply from D & M Automotive LLC
2025.05.09
Thank you, glad we could help.
D&M is always honest with us about our vehicles and provide great service. I Would definitely recommend them.
Reply from D & M Automotive LLC
2025.05.09
Thank you!
Modern shop...top mechanics....very clean.
Reply from D & M Automotive LLC
2025.05.09
Thank you!
My 93 Nissan Truck was idling rough and when you drive it once speed got over 50 MPH the whole truck would shake. Took it to D&M to see what's wrong it was the fuel injector-they repaired it and it idles and runs Great!! Thank you D & M!!! Great job and service!!!
Reply from D & M Automotive LLC
2025.05.09
Appreciate your business!
Good service and reasons prices.
Reply from D & M Automotive LLC
2025.05.09
Thanks for the review
Always friendly and does a great job balancing and putting our tire's on
Reply from D & M Automotive LLC
2023.03.18
Thank you for the review, We appreciate your business!
I started bringing my vehicles to D&M a little over a year ago by recommendation from a friend after I'd had several attempts with a mechanic who's work was not up to par.
I am so very THANKFUL that my friend recommended me! D&M has done several jobs, big and small, including an Evaporator, oil seals, valve cover gaskets, and much more. Jobs that require getting really deep in, and D&M has delivered on every job.
Even when something didn't quite go as planned with one of my vehicles, Dewayne immediately dispatched a tow to pick up my vehicle for a quick fix. When he says he guarantees his parts and labor, he truly means it.
I've even gone to pick up a vehicle and dropped another off at the same time with D&M. Truly a stand-up business and ownership!
Reply from D & M Automotive LLC
2023.03.18
Thank you Andrew! We appreciate the opportunity to maintain and repair your vehicles
Thanks for the good job on my Automobile. I highly recommend D&M!
Reply from D & M Automotive LLC
Thank you for your review! We appreciate you and your business!