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Lenard 2024.12.27

Very disappointing product customer service support Once upon a time, their customer support was great. Unfortunately these days it’s totally the opposite from great customer support... this is just an example. We expressed our concern and requested to speak with someone in technical support regarding a product issue that had developed with our device, which had been causing us nothing but inconvenience. We were promised a call back on three occasions. After we chased them for an update, we did manage to speak with someone. cut a long story short. Unfortunately. it turned out to be a disappointing experience. They just basically palmed us off to deal with the product issue ourselves. If they can’t support a loyal customer/end user with loyal support. Then It’s time to move on to another brand. What they need to remember. Providing excellent customer support will always cost less in the long run than providing poor support!

Date of experience: 07 December, 2024

Useful Report

Bob Scott 2024.12.02

recommends

British made with a two year warranty. What’s not to love. Had my Di-Log 9118 for a few years now and never misses a beat. Staff are great and the customer service is exceptional. If you want to speak to a real person and not a faceless email address then buy Di-log

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Drifting Turtle 2021.06.04

Very nice dealing... Good fast service

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Ged Hopwood 2021.03.15

recommends

Absolutely spot on with great staff as well as excellent value for money Thanks for the quick turnaround and see you next year!

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Stuart Campbell 2020.10.09

The DL9110 MFT is an amazing bit of kit at very fair price. The customer service from Di-log is second to none. Quality all round.

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Anthony Read 2020.09.27

Great company good product's and service. Thanks

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Dariusz Piecuch 2020.06.20

Great customer service and great equipment. I'm using MFT DL9118 since 2019 and didn't have one single problem. I'm sure that I will come back for more equipment in future for my company.

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Reply from Di-LOG Test Equipment 2020.06.24

Hi Dariusz and thank you for taking the time to write this review. We are very pleased you are enjoying our DL9118 MFT, and we are here to support you for any future equipment you may need.

Scott Burton 2020.06.18

Great products and customer service. Called them today regarding a back light query on a 9118 and received fantastic customer service. These test instruments are so user friendly and great quality I won't be buying any other make again. UK made as well 👍🇬🇧

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Reply from Di-LOG Test Equipment 2020.06.18

Hi Scott and thank you for taking the time out of your day to submit your review on the outstanding service you received today. The team at Di-LOG pride themselves in supporting our customers in every way possible and are very proud to be supporting 🇬🇧 British Manufacturing 🇬🇧 during these unprecedented times.

Please feel free to review us on Trustpilot 👍🏻

https://uk.trustpilot.com/review/dilog.co.uk

Ashley Prosser 2020.05.22

recommends

Had a problem with a brand new multi function tester. Sent it to these guys and replaced it with a brand new unit foc. Thanks guys 😊👍🏻

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Reply from Di-LOG Test Equipment 2020.05.22

Glad we resolved your issue and that your happy. #staysafe Have a good bank holiday. #Dilog🙂

Kev Parkyn 2020.02.05

Great customer service/product support. I recently needed a manual that wasn't available on the Di-Log web site, emailed them and they sent me a PDF right away. Excellent service. 👍

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Reply from Di-LOG Test Equipment 2020.03.08

Thank you for your feedback Kev, it was a pleasure to help with your request. We believe the manual is now available on our website for others to download.