The Diamond Group Digital Marketing Agency Reviews

I am thrilled to share my exceptional experience with The Diamond Group, a marketing company that has significantly transformed my business, BetterHealth Vending, based in Goose Creek, SC. From the moment we began working together, it was clear that The Diamond Group was not just another marketing company. They took the time to build a genuine relationship with me and truly understand the unique aspects of my business. Their commitment and dedication were evident as they helped me craft a compelling vision and mission for BetterHealth Vending, as well as identify our core strengths and services. Their strategic approach and innovative marketing solutions have been instrumental in our growth and scalability. The Diamond Group delivered on all their promises, providing high-quality work and products that exceeded my expectations. Their expertise and creative strategies have significantly enhanced our brand presence and market reach. What sets The Diamond Group apart is their personalized approach and deep understanding of my business needs. They have been more than just a service provider; they have been a true partner in our journey. Their ability to seamlessly integrate their strategies with my vision has been nothing short of remarkable. I delayed giving this recommendation to ensure I could fully assess their impact on my business. Having witnessed firsthand the results of their hard work and dedication, I can confidently say that The Diamond Group is an invaluable asset to any business seeking growth and success. I wholeheartedly recommend The Diamond Group to any company looking for a marketing partner that is not only highly skilled but also genuinely invested in your success. Their professionalism, creativity, and commitment to excellence make them the best choice for anyone serious about achieving their business goals. Thank you, The Diamond Group, for your outstanding work and partnership. I look forward to continuing our collaboration and achieving even greater heights together. Sincerely, Jeff Rogers Owner, BetterHealth Vending Goose Creek, SC

The Diamond Group has a phenomenal marketing & customer service vision. Everything has been laid out seamlessly, from the start. We are extremely excited about our future and thoroughly enjoy working with Diamond.

I've met Theresa, Kelley, and the rest of the team at The Diamond Group at several events and at their offices as well as worked alongside them on several occasions and I can say that each experience that I have had with them has been great! It's always important to work with people that you Know, Like, and Trust and I can say with confidence that they are experts in their fields and extremely personable.

I've found the Diamond Group to be a powerful and effective team that takes the ball and runs with it. Creating excellent forward motion that for once doesn't depend all on me. Starting with the initial design of my new website, this was a very unique experience. Previously, a typical designer would send me three options and I would pick one I liked. Ellen created my design, and I liked all three options she shared. Then, I picked and chose items to drop into the top, middle, and bottom of my website from all three options. I've been focus grouping the results on the final design and my target audience is loving it right away. I work with two Emilies who are managing my project. Each time we work, the project moves forward in a jump. When I'm explaining something to them about my business, they get it, and share something similar I can model after to help me explain further. This gets us over any stuck points, helps us refine things much more quickly, and the project is coming along rapidly. To say that I recommend this team to you highly is an understatement. I have recommended them in the past week and a half to three business owners. Bottom line: There are some people who do all the work, while others sit back. The Diamond Group, is a team made up of those who do all the work, and they sit together at one table and collaborate on their side of the project to create the full output in one place, in a cohesive way, with each specialty like graphics, writing, social media, and search engine marketing, all collaborating from the start of the project; to set you up to be a marketing powerhouse. Each initial component of what was sent to me has exceeded my expectations and I love the response I'm getting from clients. Oh... one more thing. I arrived with a vision of what I wanted to build. The team, from top down and bottom up, was able to not just understand my vision, greatly deepen it, help me articulate my vision in a way others can understand, but most importantly - They were able to carry the vision forward and fill in gaps I had not been able to fill in my own mind. The areas they helped to fill in will take the project much further than I would have anticipated.

Appreciate the great reviews here – that’s part of why I hired them. Here’s what I experienced during my 3-month engagement – take from it what you will: • Paid $10,000 for first month’s “Momentum Phase” for planning. (I actually thought this was a good idea, until they parted ways with me 3 months into our contract and kept my $10,000). • Billed $3,594 for two “Landing Pages” that were never built at all. • Paid $994 for “Facebook Campaign Management” that never went live or generated any leads. • Was billed $2,794 for “Google Ads Management” that was never even turned on or generated a single lead. • Paid $4,600 for “Email & SMS Campaign Management” – not one email or SMS was ever sent. • Paid just under $4,000 for “SEO/Blog/Social Content” – no SEO technical fixes done, no back links or guest posts (per the SOW), got FOUR blog posts that were 100% AI-generated, and 3 of 24 social posts actually posted. • Paid $2,500 for a small amount of “Graphic Design” that was marginal at best. • Paid $3,750 for a “HubSpot Integration”. Was told this was done in-house, but user logs showed they just farmed the work out to HubSpot. • Was aggressively sold a $23,000 “Annual Contract” with HubSpot that I’m still stuck with – I’m guessing they are still collecting commissions. Plus, my lead volume dried up over 3 months under their watch, costing me six-figures in lost revenue. Ouch. In the end, I received a small partial refund of a few thousand dollars, but ZERO leads and NO revenue generated over a three-month period for almost $40,000 in lost fees would be devastating for most small business owners, like it was for me. Anyway, these are the details about my VERY costly mistake – thought they were worth sharing here. I don’t think these are totally incompetent or malicious people, but I find the concept of causing this much damage to my business and keeping $30,000 of someone’s money while delivering virtually zero value to be pretty unethical. Maybe you agree…and should make your choice accordingly, so you avoid a similar catastrophe. Just isn't worth the risk. UPDATE: Feel free to read their recent response - you’ll note that it includes no actual facts or rebuttal of the very specific details I posted originally. Everything I posted was factual, to the dollar and the deliverable. More truth: I was not provided with a “cause” or 30 days notice, so now they are just lying. They did offer to “complete the remaining scope of work” to avoid giving me back my money. Would you entrust more of your marketing to a company that just told you they don’t want to work for you, especially when they had just lit a dumpster fire over the past two months? Probably not. Also, I did not “agree” to a refund - as I said originally, I was offered less than a quarter of the money I paid them and they delivered exactly what I listed above…nothing. If you don’t like me or don’t want to work with a me, fine. Just don’t deliver literally ZERO value or useful work, completely derail my small local business, and then feel justified in keeping $30,000 for no ethical reason. I’m sure other business owners like me would agree…and will make the right choice to stay FAR away from this company.

I have had the pleasure of working with the Diamond Group at Triangle Dentistry to manage our website and social media for the past 5 years. The Diamond Group team is very knowledgeable and professional. A true class act! They do an amazing job and stay on top of our account. I highly recommend them to anyone looking to make a change.

The Diamond Group is such a breeze to work with. With the amount of knowledge and experience they provide to our agency, they have brought Cavik Insurance into the 2024 year of marketing. Since working with them, our audience and presence online has grown, and continues to do so. Thank you especially to my team leaders, Mason & Emily, for taking our vision and running with it in such a successful way!

Our company wanted to upgrade our website with a product first, clean and navigable HubSpot CMS website. We worked with the Diamond Group from concept through site launch. Their team guided us through the process, helped us to identify priorities and developed a clean website that aligns with all of our goals. We are extremely pleased with our new website and our customers have loved our new navigation structure and the new design. I would highly recommend the Diamond Group for any of your website needs.

The Diamond Group has made a huge impact on our small start-up. We could not be more pleased with the attention and care their team provides! They have a very organized onboarding process and are integral in every step. Their team of creative professionals offer feedback, and advice as well as lots of solutions to the things that have been plaguing us. Their talented team has brought new ideas and creativity to our engagement, and we appreciate their positive energy and responsiveness. Our partnership with them has allowed us to do the things we love, and to grow our business. They have taken away all of the SM angst! Highly recommend!!

The Diamond Group is an amazing firm to work with! Their knowledge, experience and professionalism sets them apart in the digital marketing space. I highly recommend them for any marketing services your company needs.

The Diamond Group team brought creative solutions to my unique needs. They listened fully and empathetically and were transparent the whole way through.

Diamond revamped our entire website and made it more accessible to donors and members of our program.

The Diamond Group has done a tremendous job helping me gain clarity of my business, customer and where I'm going. They've created an elevated brand that captures all we are about. I have a team that quickly responds, supports me and makes my business better! I highly suggest working with The Diamond Group.

A pure GEM in the world where uniqueness and creativity is embraced. The team is always advancing to the next victory as a whole no matter where they are in the world. The Diamond Group is a working team that shines in all colors!

Our company recently engaged The Diamond Group and they have blown us away with their recommendations and strategies for growth! I've worked with MANY marketing agencies all over the country, and had very low expectations. The Diamond Group not only captured our company's heart, we cannot wait to roll out this year' s plan! They genuinely want to wow you, and their service is impeccable.

Yesterday, I got a call from a prospective client (now a client!) who said, “I have been watching your social media for a while now.. you totally get small business owners.” Thank you to the Diamond Group team for curating and delivering great messaging! It is really paying off.

The Diamond Group has been instrumental in my company's success and growth, especially throughout the pandemic. If it weren't for them, I doubt we would have seen our revenue double year over year during 2020 and 2021. Kayla, Gracesyn, Jason, Theresa, and Kelley have all been truly amazing to work with and always go the extra mile to make sure our team is taken care of!

The Diamond Group is an amazing company! They have a really great team of people. Thessa, Kelley and Anna have been fantastic to work with! I am really happy with the coaching, marketing and website services. Chad Richmond CEO Richmond Homes

Got just my latest batch of production back from Kelley! His concert promos jump out of the radio! So crisp and polished and really bring the snap, crackle and pop! Great stuff!