The Diamond Group Digital Marketing Agency

www.diamond-group.co

The Diamond Group Digital Marketing Agency Reviews

Excellent rating
4.8
24 reviews Verified
The Diamond Group Digital Marketing Agency
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Reviews ( 24 ) 4.8

Abram Bryan
Abram Bryan
2024.04.25
I've met Theresa, Kelley, and the rest of the team at The Diamond Group at several events and at their offices as well as worked alongside them on several occasions and I can say that each experience that I have had with them has been great! It's always important to work with people that you Know, Like, and Trust and I can say with confidence that they are experts in their fields and extremely personable.
Reply from The Diamond Group Digital Marketing Agency 2024.04.26
Thank you for the kind words, Abram! We love working with you and your crew too! : )
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Benjamin Feinblum
Benjamin Feinblum
2024.04.24
I've found the Diamond Group to be a powerful and effective team that takes the ball and runs with it. Creating excellent forward motion that for once doesn't depend all on me. Starting with the initial design of my new website, this was a very unique experience. Previously, a typical designer would send me three options and I would pick one I liked. Ellen created my design, and I liked all three options she shared. Then, I picked and chose items to drop into the top, middle, and bottom of my website from all three options. I've been focus grouping the results on the final design and my target audience is loving it right away. I work with two Emilies who are managing my project. Each time we work, the project moves forward in a jump. When I'm explaining something to them about my business, they get it, and share something similar I can model after to help me explain further. This gets us over any stuck points, helps us refine things much more quickly, and the project is coming along rapidly. To say that I recommend this team to you highly is an understatement. I have recommended them in the past week and a half to three business owners. Bottom line: There are some people who do all the work, while others sit back. The Diamond Group, is a team made up of those who do all the work, and they sit together at one table and collaborate on their side of the project to create the full output in one place, in a cohesive way, with each specialty like graphics, writing, social media, and search engine marketing, all collaborating from the start of the project; to set you up to be a marketing powerhouse. Each initial component of what was sent to me has exceeded my expectations and I love the response I'm getting from clients. Oh... one more thing. I arrived with a vision of what I wanted to build. The team, from top down and bottom up, was able to not just understand my vision, greatly deepen it, help me articulate my vision in a way others can understand, but most importantly - They were able to carry the vision forward and fill in gaps I had not been able to fill in my own mind. The areas they helped to fill in will take the project much further than I would have anticipated.
Reply from The Diamond Group Digital Marketing Agency 2024.04.29
Thank you so much for your glowing review! It’s always a pleasure to collaborate with a brilliant business owner and mind like yours. We're thrilled to hear how much you’ve enjoyed working with us and that our efforts align with your vision! Thank you also for recommending us to other business owners. It's the highest compliment we could receive. We look forward to continuing our partnership and serving you with the same dedication to excellence.
Adam Lupa
Adam Lupa
2024.04.19
Appreciate the great reviews here – that’s part of why I hired them. Here’s what I experienced during my 3-month engagement – take from it what you will: • Paid $10,000 for first month’s “Momentum Phase” for planning. (I actually thought this was a good idea, until they parted ways with me 3 months into our contract and kept my $10,000). • Billed $3,594 for two “Landing Pages” that were never built at all. • Paid $994 for “Facebook Campaign Management” that never went live or generated any leads. • Was billed $2,794 for “Google Ads Management” that was never even turned on or generated a single lead. • Paid $4,600 for “Email & SMS Campaign Management” – not one email or SMS was ever sent. • Paid just under $4,000 for “SEO/Blog/Social Content” – no SEO technical fixes done, no back links or guest posts (per the SOW), got FOUR blog posts that were 100% AI-generated, and 3 of 24 social posts actually posted. • Paid $2,500 for a small amount of “Graphic Design” that was marginal at best. • Paid $3,750 for a “HubSpot Integration”. Was told this was done in-house, but user logs showed they just farmed the work out to HubSpot. • Was aggressively sold a $23,000 “Annual Contract” with HubSpot that I’m still stuck with – I’m guessing they are still collecting commissions. Plus, my lead volume dried up over 3 months under their watch, costing me six-figures in lost revenue. Ouch. In the end, I received a small partial refund of a few thousand dollars, but ZERO leads and NO revenue generated over a three-month period for almost $40,000 in lost fees would be devastating for most small business owners, like it was for me. Anyway, these are the details about my VERY costly mistake – thought they were worth sharing here. I don’t think these are totally incompetent or malicious people, but I find the concept of causing this much damage to my business and keeping $30,000 of someone’s money while delivering virtually zero value to be pretty unethical. Maybe you agree…and should make your choice accordingly, so you avoid a similar catastrophe. Just isn't worth the risk. UPDATE: Feel free to read their recent response - you’ll note that it includes no actual facts or rebuttal of the very specific details I posted originally. Everything I posted was factual, to the dollar and the deliverable. More truth: I was not provided with a “cause” or 30 days notice, so now they are just lying. They did offer to “complete the remaining scope of work” to avoid giving me back my money. Would you entrust more of your marketing to a company that just told you they don’t want to work for you, especially when they had just lit a dumpster fire over the past two months? Probably not. Also, I did not “agree” to a refund - as I said originally, I was offered less than a quarter of the money I paid them and they delivered exactly what I listed above…nothing. If you don’t like me or don’t want to work with a me, fine. Just don’t deliver literally ZERO value or useful work, completely derail my small local business, and then feel justified in keeping $30,000 for no ethical reason. I’m sure other business owners like me would agree…and will make the right choice to stay FAR away from this company.
Reply from The Diamond Group Digital Marketing Agency 2024.03.06
Hey Adam, we appreciate your insights and are constantly striving to improve. In your contract with us, we retained the right to terminate the agreement for cause with 30 days notice. Because it’s private information and we’re committed to only speaking of you and your business with the highest regard we won’t get into the details of why we decided it wasn’t the best fit. That decision to opt-out didn’t come easy. Regarding the work, product, and pricing, we offered to finish all work that was within the remainder of your scope. You preferred a refund instead which was processed promptly so as you said “we could all move on to bigger and better things.” We wish you nothing but the best.
Kathy Saltamartini
Kathy Saltamartini
2024.03.14
I have had the pleasure of working with the Diamond Group at Triangle Dentistry to manage our website and social media for the past 5 years. The Diamond Group team is very knowledgeable and professional. A true class act! They do an amazing job and stay on top of our account. I highly recommend them to anyone looking to make a change.
Reply from The Diamond Group Digital Marketing Agency 2024.03.14
Kathy, we are so grateful for your kind words and for your support over the years. Thanks for the great review!
Alexandra Lysik
Alexandra Lysik
2024.01.29
The Diamond Group is such a breeze to work with. With the amount of knowledge and experience they provide to our agency, they have brought Cavik Insurance into the 2024 year of marketing. Since working with them, our audience and presence online has grown, and continues to do so. Thank you especially to my team leaders, Mason & Emily, for taking our vision and running with it in such a successful way!
Reply from The Diamond Group Digital Marketing Agency 2024.01.30
Alexandra, thank you so much for your kind words. We are overjoyed to share this feedback with the team. It is an absolute pleasure to work with you!
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Steven Cook
Steven Cook
2023.10.06
Our company wanted to upgrade our website with a product first, clean and navigable HubSpot CMS website. We worked with the Diamond Group from concept through site launch. Their team guided us through the process, helped us to identify priorities and developed a clean website that aligns with all of our goals. We are extremely pleased with our new website and our customers have loved our new navigation structure and the new design. I would highly recommend the Diamond Group for any of your website needs.
Reply from The Diamond Group Digital Marketing Agency 2023.10.10
Hey Steven, Thanks so much for the awesome review! We're so glad you're happy with the new website. You and your team have been amazing to work with, and together we've made it both visually appealing and easy to use. We're thrilled that you love the website as much as we do. Your business and kind words mean a lot to us.
Erica Siebert
Erica Siebert
2023.09.27
The Diamond Group has made a huge impact on our small start-up. We could not be more pleased with the attention and care their team provides! They have a very organized onboarding process and are integral in every step. Their team of creative professionals offer feedback, and advice as well as lots of solutions to the things that have been plaguing us. Their talented team has brought new ideas and creativity to our engagement, and we appreciate their positive energy and responsiveness. Our partnership with them has allowed us to do the things we love, and to grow our business. They have taken away all of the SM angst! Highly recommend!!
Reply from The Diamond Group Digital Marketing Agency 2023.10.02
Erica, thank you so much for your thoughtful 5-star review! We're thrilled to hear that The Diamond Group has made a huge impact on your start-up and helped you grow your business. We appreciate your recommendation and truly appreciate the partnership.
Becky Grogan
Becky Grogan
2023.09.21
The Diamond Group is an amazing firm to work with! Their knowledge, experience and professionalism sets them apart in the digital marketing space. I highly recommend them for any marketing services your company needs.
Reply from The Diamond Group Digital Marketing Agency 2023.09.22
Becky, your kind words mean the world to us! We are truly grateful for your recognition of our team's hard work. It's an absolute joy collaborating with you.
Jessica Wolfe
Jessica Wolfe
2023.09.20
The Diamond Group team brought creative solutions to my unique needs. They listened fully and empathetically and were transparent the whole way through.
Reply from The Diamond Group Digital Marketing Agency 2023.09.21
Jessica - Thanks so much for this 5-star review! Empathy and transparency are part of our core values and it's great to hear how they impacted you. I hope you had a great time at our open house party last night! We loved seeing you there.
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Jake Hunt
Jake Hunt
2023.07.18
Diamond revamped our entire website and made it more accessible to donors and members of our program.
Kendall Hurt
Kendall Hurt
2023.06.21
The Diamond Group has done a tremendous job helping me gain clarity of my business, customer and where I'm going. They've created an elevated brand that captures all we are about. I have a team that quickly responds, supports me and makes my business better! I highly suggest working with The Diamond Group.
Reply from The Diamond Group Digital Marketing Agency 2023.06.22
Kendall, thank you for your kind words! The Diamond Group is grateful for the opportunity to help you gain clarity and Momentum! We appreciate you letting us help you and Meadowlark elevate Wilmington’s style!
Allysun Embrey
Allysun Embrey
2023.03.15
A pure GEM in the world where uniqueness and creativity is embraced. The team is always advancing to the next victory as a whole no matter where they are in the world. The Diamond Group is a working team that shines in all colors!
Reply from The Diamond Group Digital Marketing Agency 2023.03.15
Thank you for the kind kind words, Ally! 💎
Scott Pechnick
Scott Pechnick
2023.03.04
Reply from The Diamond Group Digital Marketing Agency 2023.03.04
Hi Scott, thanks for the ⭐⭐⭐⭐⭐ review - We really appreciate it!
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Sheila Huyett
Sheila Huyett
2023.01.11
Our company recently engaged The Diamond Group and they have blown us away with their recommendations and strategies for growth! I've worked with MANY marketing agencies all over the country, and had very low expectations. The Diamond Group not only captured our company's heart, we cannot wait to roll out this year' s plan! They genuinely want to wow you, and their service is impeccable.
Reply from The Diamond Group Digital Marketing Agency 2023.02.27
Thank you so much for your kind words, Sheila! We're thrilled to have the opportunity to work with you and help you grow.
Beth Melcher
Beth Melcher
2022.10.07
Yesterday, I got a call from a prospective client (now a client!) who said, “I have been watching your social media for a while now.. you totally get small business owners.” Thank you to the Diamond Group team for curating and delivering great messaging! It is really paying off.
Reply from The Diamond Group Digital Marketing Agency 2022.10.08
Thank you for your kind words, Beth! We're so happy to hear that our efforts are translating into results for your business. Thank you for trusting us with your social media marketing and we look forward to continuing to help you grow.
Ashley Tucker
Ashley Tucker
2022.10.05
The Diamond Group has been instrumental in my company's success and growth, especially throughout the pandemic. If it weren't for them, I doubt we would have seen our revenue double year over year during 2020 and 2021. Kayla, Gracesyn, Jason, Theresa, and Kelley have all been truly amazing to work with and always go the extra mile to make sure our team is taken care of!
Reply from The Diamond Group Digital Marketing Agency 2022.10.05
Awww, you and your team are a joy to work with and for, Ashley! To your continued success and growth! : ) Theresa
CR 1111
CR 1111
2022.10.05
The Diamond Group is an amazing company! They have a really great team of people. Thessa, Kelley and Anna have been fantastic to work with! I am really happy with the coaching, marketing and website services. Chad Richmond CEO Richmond Homes
Reply from The Diamond Group Digital Marketing Agency 2022.10.05
Thank you, Chad! It has been a pleasure to work with you! We are excited to be by your side through your growth journey!
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Bob Richards
Bob Richards
2022.10.04
Got just my latest batch of production back from Kelley! His concert promos jump out of the radio! So crisp and polished and really bring the snap, crackle and pop! Great stuff!
Reply from The Diamond Group Digital Marketing Agency 2022.10.04
Thank you, Bob! It's an awesome privilege to work with you.
Kelly Donovan
Kelly Donovan
2021.03.25
Reply from The Diamond Group Digital Marketing Agency 2023.03.15
Thank you, Kelly!!
Amanda Johnson
Amanda Johnson
2020.11.10
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It has been wonderful working with the Diamond Group! Both the content of their work as well as the aesthetics of what they produce is both of high quality and of great value. In addition, the team is extremely kind, always professional, responsive, and very flexible when things get busy for us. Thanks Diamond Marketing :)
Reply from The Diamond Group Digital Marketing Agency 2020.12.07
Thank you Amanda! We truly appreciate the kind words.