Verified Company
I am incredibly disappointed with my experience at this office.
I went in for what I believed would be a routine crown. About a week after the crown was placed, the tooth fractured underneath it. I returned to the office, and the crown was reattached, but the tooth fractured again the very next day. I have now been referred to an endodontist for a root canal.
Looking back, I can’t help but question whether this tooth should have been crowned in the first place. I feel that my tooth was not properly evaluated before the procedure, or that I was not fully informed about its condition and the possibility that it might require a root canal or fail shortly after treatment. If the tooth was already compromised to this extent, I believe I deserved an honest conversation before moving forward with such an expensive procedure.
To make matters worse, I was made to wait in the office for hours while I was already dealing with pain and stress. At no point did I feel that anyone showed genuine empathy or concern for what I was going through.
My experience with Dr. Bonnie Wen was also very disappointing. I felt that she was heavy-handed during my treatment, and the overall experience was far more uncomfortable than I expected. Combined with everything that happened afterward, it left me with very little confidence in the care I received.
What made the experience even worse was how my concerns were handled. Instead of showing empathy or trying to help resolve the situation, I was told that I “only paid $1,000” because insurance covered the rest. That response was incredibly dismissive. The treatment cost approximately $3,000, regardless of whether I paid part of it directly or my insurance paid the remainder. Those insurance benefits were still used on a treatment that failed.
I was also told that because I signed a consent form, there was essentially nothing I could do. That response made me feel like my concerns were being brushed aside rather than taken seriously. A consent form should not be used to dismiss a patient who is simply trying to understand why a procedure failed so soon after treatment.
I understand that complications can happen in dentistry. However, I expected honesty, accountability, compassion, and a genuine effort to make things right. Instead, I have been left with pain, the need for a root canal, additional expenses, countless hours dealing with this situation, and a great deal of frustration.
Based on my experience, I cannot recommend this practice.
