Delta Airlines Reviews

Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3 2025.12.07

     

Sgafsg Another highlight is the exceptional performance. It delivers exactly what it claims—sometimes even more. Consistency is often hard to find, but this product/service maintains a high standard throughout. It is dependable, well-structured, and built with the end user in mind. I found myself increasingly impressed as I continued using it, noticing small details that made a big difference in the overall experience. Customer support or assistance, where applicable, is also noteworthy. The team behind it is approachable, professional, and genuinely invested in helping users. They respond promptly, offer clear explanations, and ensure that any concerns are addressed effectively. This level of responsibility creates a sense of trust that enhances the entire experience.

Date of experience: 05 December, 2025

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Christian 2025.02.27

     

Would not let me use my companion pass (a benefit of a paid cardholder). I called and they told me I booked it wrong (even after I had clearly explained the system was not working) and then they charged me more than it was in the first place. I booked one flight and asked them to fix the second. They said they had to rebook the flight to add the 2nd person. That was all fine except they charged me the new rate instead of the rate for the flight at the time I had already booked and paid for. Complete scam and awful customer service. The supervisor suggested I was stupid and used the system wrong. I am canceling my Delta products after I use them up.

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Tyler 2025.02.26

     

Horrible customer service, not just me but 50-60 others on the same flight. Poor training combined with port workmanship and horrible service. Left blind in the dark with no compensation. Claim filed for expenses to try and get reimbursement due to deltas neglect. No pilots for scheduled flight that was changed 5 times and cancelled twice and in turn 50-60 people lost thousands of dollars from missed cruises and no compensation for car rentals or food or airfare or hotels due to rebookings and being standard and left on our own from Delta's own internal mishap and neglect for customer care and customer service. Even its own flight attendants were left to sit on a cold empty plane for over 6 hours while its employees at the terminal were trying to find pilots for a scheduled booked full flight. Stay far away. Hope someone looks into this as it could be a class action lawsuit due to poor management - **

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Tomasi 2025.02.24

     

I was ripped off big time. I'm not a regular airline traveler but I sure won't use these thieves again. I went through Priceline, looked reasonable at the time until they piled all the extra charges until my bill which increased by 40%. They are disgusting. Then to top it off I had to make an adjustment to my return flight. That cost me another $290.00, plus a layover in Atlanta when I need to go to Salt Lake City. All in all, it went from around $450.00 to $938.00. They are cunning. This was a trip from Salt Lake City to Houston. What a rip off!

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Chad 2025.02.21

     

I just want to say I wasn’t pleased with service with delayed flights. And was pretty disturbing looking out my window seeing missing parts off the plane. Couldn’t get served while in flight due to turbulence even though there wasn’t any. Had to watch flight attendant walk up and down aisle eating the snacks they pass out.

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R 2025.02.19

     

Delta thinks they have the right to sell a seat you already paid for and overbook their flights. Then their flight get delayed because they are trying to find people to give up their seats. Their flights are delayed from their horrible boarding process, which includes 10 different boarding groups. Top it off with some of the most expensive flights in the industry.

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Binoop 2025.02.17

     

I recently booked a ticket with Delta and was prompted to pay an additional $130 for seat selection, which I did. However, after completing the booking, my selected seats did not appear when I checked later. When I attempted to reselect the seats, I was asked to pay an additional $40+ per leg of the flight. I reached out to customer service, which took over an hour to connect. Unfortunately, the representative I spoke with was extremely rude. When my wife was helping provide the date of birth for her father, whose ticket we were booking, the agent abruptly questioned why she could hear two people speaking. The call then ended abruptly, seemingly disconnected by the agent. This level of unprofessionalism is unacceptable. The lack of customer service training, quality control, and professionalism is evident. Delta should address these issues to ensure a better experience for its customers.

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Lo 2025.02.14

     

It use to be a decent company and for someone using it for 40+ years, it has been awful! Status now change every year, it’s impossible to achieve what was possible before! I will start flying other airlines and ditch Delta!

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h 2025.02.12

     

Delta has really gone down hill lately. I’m a million miler with diamond status and can’t really find a reason to keep using them. Out of my last 15 trips with them 12 have been seriously delayed with four of those being completely cancelled. Given this experience I’ve have since tried to edit some of my trips to give myself wider windows to make connections and Detla says I have to pay change fees because nothing has chance on the actual flight I’m going to take down the road. In other words, you have to honor everything on your end while I’m constantly late or canceling on theirs. Kind of sad to be honest but their actions are forcing me to want to change as it obvious that even at domain level with over a million miles flown I’m still just a number to them. Customer services really doesn’t exist with detail no matter how nice the people that work for them are. They have a leadership problem for sure.

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Anthony 2025.02.09

     

This airline is terrible. Terrible traumatic experience. Don’t fly this. We have been waiting for our bags for over 4 hours and we are going to miss an important event due to incompetence. I would give this a 0 star review

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Alex 2025.02.07

     

Traveled on the first flight to Dominican Republic from JFK. I checked in 3 bags. 2 for my kids and 1 for me. My daughter's bag contained her clothing, my son pediasure and multiple gifts I was bringing for my family. When I arrived at SDQ I got 2 bags and waited over 45 minutes and the third bag never showed up. I approached a Delta agent right next to the carrousel who ended opening a case for me because they also couldn't locate the bag. Long shortly short after multiple weeks of conversations going back and for with Delta they now refuse to reimburse me alleging that the bag arrived. I asked them to prove it arrived and look at the cameras. I had over $2000 dollars worth of stuff in my bag which I sent receipts for as they instructed me and made my claim right on the airport with. Delta agent that also couldn't find my bag. They should be paying me not only for the items, they should pay for the aggravation of me having to buy my daughter clothes in Dominican Republic because her bag was lost and the almost 3 hours I was at the airport that day.

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peggy 2025.02.06

     

Our flight was delayed and it took us two hours to find out they couldn’t get us a flight home that day so We had to stay over another night. Their help phone line is terrible. We got hung up 6 times. We had been put on the plane and then we had to exit which was very traumatic to our kids. Overall very bad experience overall at the airport and dealing with Delta Air Lines.

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Marc 2025.02.06

     

Delta seat offerings are a scam. They sold me seats for $39.99 each, titled "preferred seats". It's supposed to be either 1) bigger seats, 2) bulkhead, or 3) exit row. When I got onto the plane, those seats were regular standard seats. There was nothing different from the other economy seats. I was baffled, but I figured it's a mistake on their behalf and they would for sure refund me for those seats. After landing I texted customer service, and she were super unprofessional, using low-level words and gaslighting me by saying "Nobody forced you to buy those seats" (yes, you read right). Then I called customer service and got the same treatment. I couldn't believe that a corporate company like Delta would allow such a horrible level of customer service. They lost me as a customer forever.

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Harsh 2025.02.03

     

I always fly Delta and recommend it to my friends but I want to share my recent experience with everyone and warn them that if your bags are mishandled by Delta then you will have to go through numerous pain dealing with Delta baggage & their customer unfriendly process. I travelled from Delhi to Tampa on 24th Jan with my wife & 9 month old & after checking in 5 of my bags at Delta counter after customs at JFK airport I only received 3 at Tampa. The nightmare started from here. At the Tampa Airport when I reported the delay at the counter the representative handed me a red tag with the delayed baggage stickers on it. Although everything on the red tag was fine she put incorrect information in the system with one of the baggage sticker number was incorrect. She also mentioned that the next flight is tomorrow morning so I should get my bags then setting up incorrect expectations. I started calling Delta baggage helpline from next day twice a day with 10 mins of wait time and 15-20 mins of conversation time. Almost all the associates on the phone will hear my story and document it. They would say that, "We have messaged the airport and we can only do it once a day so call the next day to check for updates." More than a week passed and every day they said that there are no updates. A friendly/helpful representative put in the effort to call the JFK Airport to find a potential match and note it on the case. After that no one put in effort to track it and I think I will not be able to get that bag even after finding a potential match. I feel that the communication with the Delta Baggage representatives is one way wherein they only note your concerns and receive no updates from the airport where the baggage is delayed. Since it's been more than a week I have been now asked to fill a ‘property loss’ claim which I took 1 hour to fill since I have lost two bags and I want to be as explicit as possible with the bag contents. But there is a glitch in their form because of which on the last step after confirming that the information I filled in is correct, it does not get submitted and does not generate a request number. I have been calling Delta Baggage twice a day to get updates and I feel that if I do not reach out to them then no one will put in effort to find my bag. I have not received even one email or call from Delta proactively to update me on my case. I have never heard of anyone I know who has lost his/her bag in transit. I have heard of delays where the bags are received after 2-3 days but here I am, the unfortunate one whose bag is lost as it's been ~ 10 days with no update.

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Richard 2025.02.03

     

Terrible on time departures from ATW. Waited for 1 hour for deicing truck that didn’t show up. Had to return to the gate to refuel. ATW is a very small airport but Delta has 2 deicing trucks there. No other Delta flights were leaving while we waited. After refueling we waited 2 hours to deice. This time the pilot shut down the engines so we wouldn’t run out of fuel. Terrible airline.

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Chuck 2025.02.03

     

Agents at baggage check in caused us to miss our flight due to total incompetence. We arrived over an hour early. No paper in kiosks, huge lines as a result led to is missing our flight. Agents were also unprofessional. The supervisor needs to fired! Never will fly Delta again. This is the third and last time. 3 strikes, you're out!!

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Robert 2025.01.31

     

As a very loyal customer of Delta for over 15 years the way they have handled my current trip makes me wonder if it's time for a change. 1st they changed our flight 4 times each time rebooking us at unacceptable times without asking and splitting up our party each time. Then putting our luggage on the wrong flight, we paid for 1st class and the plane they put us on was so old the "1st class" was closer to coach, then constant delays at the Delta Gate in Atlanta. This is unacceptable behavior from Delta. I have multiple trips coming up this year and I am considering using a different airline due to the incompetence of Delta and lack of customer service.

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Mischa 2025.01.30

     

Flying with Delta (KLM, Air France) was our worst flight experience!! Our flight took 48 hours instead of 15!!! And KLM, Air France and Delta are partner and everyone is blaming the other airline!! No none takes the responsibility!

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Deb 2025.01.25

     

Flying and in person service is fine to good to great. What is NOT good at any level is trying to get to a live person. I lost my hearing aids on a flight. I just needed to report them and see if they were turned in. I finally found and filled out the hidden online form. The AI they have in place responded as how you would expect. My question was how long do they keep the case open and do I get a final AI generated email so I could try to get some reimbursement from insurance. This should have been a 5 minutes issue. All I needed was a live person, NOT texting and being transferred 1000 times. CEO get a Clue, customer service matters

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Connie 2025.01.25

     

We have flown with Delta 2-3 times a year for the last 5 years. Seattle, Oregon, Florida (multiple times), Las Vegas, and New York come to mind. We were satisfied. Recently, we have noticed a decline in service and have been bumped from our purchased seats on more than one occasion. January 24, 2025 was not a great day to fly Delta. Flight 1188 from Pittsburgh to Salt Lake City, we were bumped from our purchased seats and flight 1622 from Salt Lake City to Las Vegas was delayed to wait for someone. We sat in the plane for over 20 minutes after our departure time just to be told that it would be at least 40 more minutes. Our departure time was 10:55 PM, yet here we still sit at 12:10 AM. I’m sorry, unacceptable. Not to mention, they opened the door and let COLD air circulate. Do better Delta!!

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