Categories • Home Services • House Services • DC Lane
DC Lane

www.dclane.co.uk

DC Lane Reviews

EXCELLENT rating
4.6
149 reviews Verified
DC Lane
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Reviews ( 149 ) 4.6

Anuj Wali
Anuj Wali
2025.05.16
I sold my property with Helen at DC Lane and I cannot recommend her highly enough. I really appreciated her policy of complete honesty throughout the sale process. She is also an incredibly knowledgeable and efficient estate agent. Her communication throughout the transaction were excellent and at no point did I feel pressured or like there were ulterior motives. It took her less than a week to find a buyer and sold my property before it was even officially on the market. She really went above and beyond. We really wish all estate agents were more like Helen!
LYDIA THOMAS
LYDIA THOMAS
2025.05.12
Alex Benfield
Alex Benfield
2025.05.03
Thelma Baldry
Thelma Baldry
2025.05.02
Fantastic Service from Helen and her team in selling our Mums family home. Such a speedy sale with great service. Thank you to you all x
Kirsty Davidson
Kirsty Davidson
2025.04.26
We used DC Lane to sell our property and we also purchased a property with them. Firstly, we needed to get on the market fast to get the house we wanted, within days a photographer had been and taken the most beautiful pictures of our home. Viewings were great of both our house and the house we viewed with DC Lane. Once we were all in a position to offer in the chain, Helen did some amazing negotiations to make sure everything went through for everyone. During the sales chain, Helen did lots of chasing which was needed as the top of the chain was a flat and the management company needed a lot of pushing. We got things over the line and have now moved into our house. The whole team at DC Lane were always friendly and helpful, but Helen really is fantastic and was communicative all the way through! Thank you so much, would highly recommend and would of course use you again if we ever put ourselves through it again!! Thanks Kirsty & Ash and family.
Sarah Smalldon
Sarah Smalldon
2025.04.20
Helen is your woman for 'getting things done'!! It took exactly 2 months to the day to get my house from offer to completion (with 3 in the chain). Oscar and Victor were great and really helpful throughout. I would definitly recommend DC Lane if you want some no nonsense estate agency
Harry
Harry
2025.04.18
Quick efficient very helpful & no fuss moving in couldn't of gone better.. never have been in a place so quick! Thank you for your help I love the flat 😊 hm
jane p
jane p
2025.04.14
DC Lane has provided an excellent management service for my rental property, especially during a recent change in tenancy. The smooth and swift turnaround, together with the efficient manner in  which they have taken care of related issues, has made my experience of the process stress-free, which is much appreciated! It is always a pleasure to interact with Daniel and the team, a consistently helpful and friendly group ofprofessionals. I can wholeheartedly recommend DC Lane to others seeking property management.
Anna Amato
2025.03.28 2025.03.28 | United Kingdom
Negligent Management Left My Property unlettable DC Lane were entrusted with my property and failed to take responsibility. The property was fully rented and in good condition when they took over, yet I was left with an unlettable property and significant costs. Blaming the previous agent is just an excuse. A competent management company should meet high expectations, not deflect responsibility. They’re claim that I had won only a “small settlement” only proved they knew the issues but refused to be fully accountable.
Anna Amato
Anna Amato
2025.03.27
DC Lane has mismanaged my property to the ground and have ended up having to sell my property as a result. After a claim for misconduct, I was finally compensated by the Property Redress Scheme. Do not use this company!
Reply from DC Lane 2025.03.28
Dear Anna We are very sorry that ultimately we were unable to satisfy your expectations. Your property came to us from another agent who was retiring, and unfortunately there were six room lets with significant issues including rent arrears. We tried hard to resolve the problems, but ultimately had to assist you in regaining possession through the legal process. We appreciate that this was expensive as it took a large amount of time with little rent and each individual room being dealt with separately and you were very frustrated with the process. This is a risk of letting a home as an HMO. Just to correct a minor point for balance - There was no award of compensation from the Property Redress Scheme, we offered a small settlement as we felt was reasonable given the unfortunate position you were in, and we regained this from the original agent who had put us all in a difficult position.
Con Gillespie
Con Gillespie
2025.03.17
This company withholds payments made by suppliers to their clients accounts, they can’t be trusted. The guy who runs it constantly lies and deletes bad reviews to improve his score. DO NOT USE THIS COMPANY!
Reply from DC Lane 2025.03.17
Hello Con, We aren't sure who you are as we don't have any record of your name on our files as a client. Please contact us as we would be happy to help resolve your issue. Our client accounts are ringed fenced and protected, all client funds are handled according to our responsbilities as an ARLA agent, protected by Propertymark CMP insurance and audited annually to ensure compliance with their byelaws. We arent able to delete reviews, only reply and hope that those reading them will draw their own conclusion as to whether the review is genuine.
Louise D
Louise D
2025.02.06
DC Lane provided us with an excellent service in selling our house. We found a property that we wanted to buy and so needed to get our house on the market quickly. Helen organised this within a couple of days with excellent photographs and marketing. Sadly we were badly let down by a time-waster but Helen went above and beyond to try and get them to act, even making calls on her days off and carrying out a number of visits. When our sale fell through Helen was straight on it, finding us a new buyer, and we're happy to say the sale went through in record time. We can't thank Helen enough, she is an absolute dynamo. The team are all very professional and friendly and we'd definitely recommend.
Reply from DC Lane 2025.03.22
Hi Louise. Thanks very much for taking the time to leave such a lovely review, Helen and the whole team always redouble efforts when a sale falls through and we were very glad to find the right new buyer for you. Please feel free to come in and visit us anytime!
Imogen Prestidge
Imogen Prestidge
2025.01.16
Bad experience as first time buyers. Very unfriendly and pushy.
Reply from DC Lane 2025.01.17
Hi Imogen We are really sorry you weren't happy with the way we progressed the sale to you - We are very pro -active and in this instance the sale had been slow to finalise on your end. The seller was on the brink of withdrawing and we had to up the anti in order to keep the sale together. I'm really pleased our actions worked in the end and that you now have a lovely home to call your own.
Steve Douglas
2024.12.31 2024.12.31 | United Kingdom
Excellent service Excellent service selling our property from arranging viewings to completion . Helen was always available to answer any concerns and kept us updated with progress. Highly recommend DC Lane they gave us 110%
Will Mintram
Will Mintram
2024.12.04
As a first time buyer it was a particularly daunting process, but I can honestly say the team at DC Lane are fantastic. Every single one of them were great - but a special shoutout to Helen who was absolutely faultless and made the process quick and simple (as it could be)! Highly recommend
Reply from DC Lane 2024.12.19
Thank you, Will! We're thrilled to hear about your positive experience and Helen's outstanding support. We aim to make every customer's journey smooth and are delighted to have exceeded your expectations. Your recommendation means a lot to us!
Steven Paige
Steven Paige
2024.11.13
A stellar agency - Helen and her team went above and beyond to support our sale and kept the wheels turning. We can’t rate them high enough (more stars needed! ⭐️⭐️⭐️)!
Reply from DC Lane 2024.11.18
Thank you, Steven! We're thrilled to hear Helen and the team exceeded your expectations. Your support means a lot to us, and we're here if you need anything in the future!
Thomas Beesley
Thomas Beesley
2024.11.12
DC lane were faultless throughout the whole purchase of my property. Helen in particular went the extra mile and kept constant communications with everyone involved. Oscar was also extremely pleasant on the phone and Victor was very likeable and informative during the viewings. Would highly recommend using them.
Reply from DC Lane 2024.11.18
Thank you, Thomas, for your kind words. We're thrilled Helen, Oscar, and Victor could assist you so well. Your recommendation means a lot to us and it was a pleasure helping you buy your new home!
Chris V
Chris V
2024.10.29
I couldn’t be happier with the service that I received from Helen and her team. She sold my house within 5 days and 8 weeks later we’ve just exchanged. Helen was an excellent communicator and always kept me updated at each stage of the sale. I’m still in shock by how straightforward it all was. If you’re thinking of selling your property choose DC Lane, you will not regret it!
Reply from DC Lane 2024.11.18
Thank you, Chris! We're delighted to hear about your fantastic experience with Helen and the team. Your endorsement means a lot to us, and we're thrilled everything went smoothly. Wishing you all the best in your new chapter!
Alan Rigglesford
Alan Rigglesford
2024.10.13
Great Estate Agent, Great Staff & Great Communication, I will always recommend DC Lane, they are extremely proactive hence the ⭐️⭐️⭐️⭐️⭐️
Reply from DC Lane 2024.10.14
Hi Alan, Thanks so much for your review, we really appreciate the positice words!!!!
stan Melaet
stan Melaet
2024.10.01
Coming from abroad and after a struggle to find a house or apartment DC-Lane made the extra leap to make it happen. The personal approach, extra viewings and professional efficient use of the real estate network showed the strength of DC-Lane. Need a place, walk the Lane.
Reply from DC Lane 2024.10.14
Hi Stan, great to hear your feedback and we love your play on words!!