CSnotepad

CSnotepad Reviews

Excellent rating
4.7
156 reviews Verified
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Reviews (156)
Nicky Coffin Recruitment Business Accelerator
Nicky Coffin Recruitment Business Accelerator
2024.02.21
CSnotepad is a great service. Super helpful and friendly team also - would definitely recommend for your business needs.
Reply from CSnotepad 2024.02.21
Hi Nicky, Thank you for taking the time to leave us a nice review, we really appreciate it. Have a great day. CSnotepad
Andrew Davies
Andrew Davies
2024.02.07
Excellent work from the team (we are with RED, who have been bought by CSnotepad). Efficient work and they know our business and what we we need from the client calls.
Reply from CSnotepad 2024.02.14
Hi Andrew, Thank you for taking the time to leave us a nice review, we really appreciate it. Have a great day. CSnotepad
George Martin
George Martin
2024.01.03
I have been using Csnotepad for years for my small business and I am very happy with the service. Thanks
Reply from CSnotepad 2024.01.04
Thank you for taking the time to leave us a nice review George, we really appreciate it. Have a great day. CSnotepad
Ben Case
Ben Case
2023.12.08
Very similar experience to BIT ITS review below. We continued to be invoiced for charges long after we gave notice that we wished to leave CSNotepad. Eventually we just paid up as the endless harassment for payment was just becoming too stressful. We never chose to use this company. We were handed over from a company they acquired. Pretty much from day one, the service went downhill. Call messages were next to useless and we received an increased number of messages which were clearly junk calls. We have been with our new provider for 3 months now (https://imyourpa.co.uk/) and what a difference! Similar price point but the service is incomparable. There is a small dedicated team who answer our call lines and are all super helpful and friendly. They have even set up a process so any new leads that come in are screened through my Calendly booking page questions, and if suitable, an appointment is booked!
Reply from CSnotepad 2023.12.11
Dear Ben, Thank you for taking the time to leave us a review, and I can only apologise that the service didn't meet your expectations. We did acquire your provider following the sad passing of its owner, but all of the staff were kept on and we never changed your team of receptionists, all of your calls were still being answered by the same people, so I'm disappointed that you felt the service went downhill as nothing had changed. We've checked the system for complaints but can't see any from you regarding your calls, but will still discuss this with your team as we want customers to receive the best service possible. I've looked into your invoices and the payment of £30 + vat was for your subscription during your 1-month notice period, there aren't any other charges on your account, so I'm sorry if this was an unexpected expense as it should have been clear from your confirmation email when your account was closing. Again, we are sorry that we haven’t met your expectations and hope you will be happy with your new provider. Kind regards, CSnotepad
Matt Palmer
Matt Palmer
2023.11.21
Very happy customers of CSnotepad for many, many years, so rarely have we had a complaint or a missed call that we never really need to get in contact with them unless it's to change something from our side. Can't recommend enough!
Reply from CSnotepad 2023.11.24
Thank you for taking the time to leave us such a nice review Matt, we really appreciate it. Have a great day. CSnotepad
Martin Brown
Martin Brown
2023.10.03
Great customer expereince and engagement from the team in setting up the service. All good
Reply from CSnotepad 2023.10.04
Thank you for taking the time to leave us a nice 5-star review Martin, we really appreciate it. Have a great day. CSnotepad
Tom Anderson
Tom Anderson
2023.07.22
Great service, thoroughly recommend!
Reply from CSnotepad 2023.07.31
Thank you for taking the time to leave us a nice review Tom, we really appreciate it. Have a great day. CSnotepad
BIT ITS
BIT ITS
2023.05.23
I would caution anyone considering to use CS Notepad. We used their call answering services for several months, and once we asked to cancel the service it became increasingly difficult to get them to comply and stop the service. They dragged their feet for several weeks to cancel the service to squeeze another month of fees out of us, and then continued to charge around £50 per month for no service or use at all for three months after we had cancelled. They refused to reimburse the fees, until we blocked the payments. After four months we suddenly started getting new bills with new charges from them with threats to send the account to collection services for calls they had taken on the account three months AFTER the service was cancelled, because they still refused to cancel the service when we asked them to. The calls were not even for us but spam calls. The call service was pointless as they forwarded calls that were not related to our sales calls, but 90% were merely spam calls and many of them seem to be previous customers to some other business with no relation to our business at all. Despite this we got charged full fees and had difficulty cancelling them. [The response from CSnotepad below is not even accurate. The very small print, hidden in their so-called service agreement which should be made clear by their rep from the start and not be hidden in small print, say they will charge two months of fees - but they continued to charge us four months of fees.]
Reply from CSnotepad 2023.02.13
Thank you for taking the time to leave us a review and we are sorry that you are unhappy with the notice period for your service. A lot of work goes into setting up your service, and rather than charge a setup fee we just ask that you give us two calendar months' notice when looking to stop your service. Obviously we are disappointed that you are unhappy with this, but we do make sure that this is very clear when setting your service up. In respect of your calls, we unfortunately (as much as we would like too) have no control over the calls that you receive on your line and even offer to block cold calls for free. All you have to do is reply to the message we have sent you letting us know that it is a cold-call and we'll take care of the rest. Naturally we don't feel that having a notice period you have agreed to and some calls we have no control over (but will gladly block for free) warrants a 1-star review, but none the less we thank you for your business and wish you the best of luck for the future. Kind regards, CSnotepad
Howard Moss
Howard Moss
2023.05.17
I have found the service, efficient and tailored to our requirements. The after service is excellent as there is always someone at the end of the phone. Messages are taken well and always have the information you need. Highly recommend.
Reply from CSnotepad 2023.05.17
Thank you for taking the time to leave us a nice review Howard, we really appreciate it. Have a great day. CSnotepad
jonathan meare
jonathan meare
2023.04.21
I have used CS Notepad for telephone answering for the past 10+ years. The professional service has been faultless. They have always been an extension of the team rather than an answering service. Highly recommended.
Reply from CSnotepad 2023.04.24
Hi Jonathan, Thank you for taking the time to leave us such a nice review, we really appreciate it. Have a great day. CSnotepad
Martin Powell
Martin Powell
2023.04.07
We have used CS Notepad for call handling and other services over the last few years and have always found them efficient and a pleasure to work with!
Reply from CSnotepad 2023.04.11
Good morning Martin, Thank you for taking the time to leave us a nice review, we really appreciate it. Have a great day. CSnotepad
Cold Call Got a cold call from CSnotepad for call handling services, when I tried to call back agent was very rude.
Funky Concepts
Funky Concepts
2023.03.27
We have been using the services of CS notepad now for around 10 years. They are such a flexible company that provides a great time saving and cost effective service for our business. Thoroughly recommended.
Reply from CSnotepad 2023.03.28
Thank you so much for taking the time to leave us a nice review. You have been such a good customer over the last 10 years and it is brilliant to work alongside such a good business. Thank you. Have a great day. CSnotepad
Katie Louise Gledhill
Katie Louise Gledhill
2023.03.23
We have been using CS notepad for about 2 weeks now & the service has proved absolutely invaluable to us already! We never miss a call anymore & the messages they take come through immediately! One of the best decisions we've made!
Reply from CSnotepad 2023.03.24
Good morning Katie, Thank you for taking the time to leave us such a lovely review, we really appreciate it. Have a great day. CSnotepad
Jeni Beattie
Jeni Beattie
2023.03.20
The power of a human voice is underestimated! CS notepad add that powerful ingredient to my business during my absence. They are a real asset reassuring clients and enabling me to return calls efficiently.
Reply from CSnotepad 2023.03.20
Thank you for taking the time to leave us a nice review Jeni, we really appreciate it. Have a great day. CSnotepad
Olivia Y
Olivia Y
2023.02.28
Uses the mail forwarding service - Oli is absolutely brilliant in speedy replies and always willing to help us out! Thank you Oli!:)
Reply from CSnotepad 2023.03.01
Thank you for taking the time to leave us a nice review Olivia, we really appreciate it. Have a great day. CSnotepad
Teresa
Teresa
2023.01.30
I have used this service for a number of years and have always been very happy with the service. It has really helped with running my business.
Reply from CSnotepad 2023.01.30
Thank you for taking the time to leave us a nice 5-star review Teresa, we really appreciate it. Have a great day CSnotepad
Alison Wonderland
Alison Wonderland
2023.01.11
I use CSNotepad as a convenient postal address, and cannot fault the service. They respond promptly and are always friendly and helpful. Many thanks to the team.
Reply from CSnotepad 2023.01.12
Thank you for taking the time to leave us a nice review Alison, we really appreciate it. Have a great day. CSnotepad
Ian Mitchell
Ian Mitchell
2023.01.09
Amazing Company - really reliable and efficient. I can highly recommend them for mail forwarding and customer services.
Reply from CSnotepad 2023.01.10
Thank you for taking the time to leave us a nice review Ian, we really appreciate it. Have a great day CSnotepad
Garry Butcher
Garry Butcher
2022.12.13
Very helpful and professional handling of our overflow and out of hours calls. Set up was quick and easy and the service is cost effective for us. Highly recommended.
Reply from CSnotepad 2022.12.15
Thank you for taking the time to leave us a nice review Garry, we really appreciate it. Have a great day CSnotepad