CSnotepad Reviews

Jo Roberts-Young 2025.10.10

     

We use CSNotepad for our small business and the staff are brilliant. They're great with our patients, always very happy to adjust the script as needed, and they work hard to get things just the way we want them. Georgina, Ebony, Matt, Carol, Hannah, and the whole team - we love you! Thanks from UBDC

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Reply from CSnotepad 2025.10.13

Hi Jo,

Thanks so much for taking the time to leave such a lovely review. The team will be really chuffed when they read it ❤️

Have a great day.
CSnotepad.

Jon Clayson 2025.10.10

     

Great service, we use them across our business to manage all overspill and they are always efficent

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Reply from CSnotepad 2025.10.13

Hi Jon,

Thanks so much for the great review. We really appreciate you taking the time to share your feedback. It's lovely to hear the service is working well for you.

Have a great day.
CSnotepad.

Stefan Boczek 2025.09.30

     

We have been using CS Notepad for several years last year CS Notepad didnt answer one call for us in 6 months but they continued to take their monthly payment, when you try and contact them to discuss the six months worth of charges that need to be refunded, CS Notepad will totally ignore you, account managers do return your calls hopeless.

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Reply from CSnotepad 2025.10.07

Hi Stefan,

We’re sorry to hear you’re unhappy, but this review doesn’t reflect what actually happened. Your account was suspended because payments stopped for several months, leaving it five months in arrears. During that time, your service was inactive as no payments were being made.

Once payment was eventually received, a technical oversight meant your service wasn’t reactivated straightaway. Although the service should only have been affected briefly after payments restarted, we offered two months of credit as a goodwill gesture to acknowledge the inconvenience.

We’re disappointed you’ve chosen to leave a one-star review that doesn’t reflect the full circumstances, but we do appreciate the feedback. We’ve since added an additional check to make sure suspended accounts are reactivated promptly once payment is received.

Have a great day.
CSnotepad.

Heather Tull 2025.09.17

     

Ignoring my emails since I've submitted my cancellation, despite promising to be in contact within 7 days.

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Reply from CSnotepad 2025.09.22

Hi Heather,

I’m sorry you are unhappy with the communication you’ve received from us. I can see that you emailed to cancel your service on the 3rd September and received a reply the following day, but since then there’s been some back and forth because of the old contract you’re on that was transferred to us as part of an acquisition. This made what is normally a simple process more complicated than it should have been, and I’m sorry for that. Your account manager has now confirmed your closure date today, and I’m sorry again for the delay while this was resolved.

Have a great day.
CSnotepad.

Dee Noyes 2025.09.09

     

CS Notepad took over our previous call handlers and there were a few teething problems. However, generally, we were pleased with their service, and any issues were quickly, fairly and politely resolved.

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Reply from CSnotepad 2025.09.10

Hi Dee,

Thank you for your review. We really appreciate your patience during the early days, and I’m glad to hear that any issues were resolved quickly and fairly. It’s great to know you’re pleased with the service overall.

Have a great day.
CSnotepad.

Ric Hayden 2025.08.15

     

We’ve been using CS Notepad for our call answering needs and couldn’t be happier with the service. Every member of their team has been consistently friendly, helpful, and professional. Our calls are always handled promptly and with care, giving us complete confidence that our customers are receiving the best possible experience. Highly recommended!

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Reply from CSnotepad 2025.08.21

Thanks, Ric. Really appreciate you taking the time to leave a review. Great to hear the team have been friendly, helpful and prompt, and that your callers have been well looked after. Thanks again for the kind words. Have a great day. CSnotepad.

Linden Aslett 2025.07.29

     

We’ve been using CS Notepad for our call answering service for several years now and have been consistently impressed with the level of service they provide. The team is professional, friendly and always reliable. They represent our business exactly how we want to be seen. It’s been a great support knowing that our calls are in safe hands, and the consistency and quality of their service have made them a valuable part of our operations. We’re very happy with CS Notepad and wouldn’t hesitate to recommend them.

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Reply from CSnotepad 2025.07.29

Thanks for the great review, Linden, we really appreciate you taking the time to write it. We’ve enjoyed working with you over the years and appreciate you trusting us to look after your calls.

Have a great day.
CSnotepad.

Sue 2025.06.19

     

We have used CSnotepad for many years and found the service excellent, it's a great way to never miss or lose out on a new client when we are not available to take the call.

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Reply from CSnotepad 2025.06.20

Hi Sue,

Thanks so much for your kind words and for being with us all these years, it really means a lot.

Have a great day.
CSnotepad.

danny 2025.03.25

     

A great company to use, friendly well organised staff that help with every query, A+++

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Reply from CSnotepad 2025.04.07

Thanks so much for your kind words, Danny. Really glad to hear you’ve found our team friendly and well organised – that’s exactly what we aim for. We really appreciate you taking the time to leave a review.

Have a great day.
CSnotepad.

Chris Savage 2025.03.12

     

Always professional, always friendly: they represent our company with the utmost integrity. We have used CS for 20 years and they have never dropped the ball. I can't recommend them highly enough.

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Reply from CSnotepad 2025.03.13

Thanks so much, Chris. We really appreciate your kind words. It’s a pleasure to work with you, and we’re grateful for the trust you’ve placed in us over the years.

Have a great day.
CSnotepad.

EN Architects 2025.02.12

     

CS Notepad is a valuable part of our team. It helps streamline a process which can be time consuming, meaning we can focus on what we do best. I wouldn't hesitate to recommend CS Notepad.

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Reply from CSnotepad 2024.06.17

Thank you for taking the time to leave us a lovely review, it means the world to us.

Have a great day.
CSnotepad

Owen Williams 2025.02.11

     

Been With CS Notepad for years, Excellent Service, Never had any issues and always polite & efficient. I would happily recommend.

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Reply from CSnotepad 2025.02.11

Hi Owen,

Really appreciate you taking the time to leave a review – and even more so for being with us for years! Great to hear you've been happy with the service. Thanks for the recommendation, it means a lot.

Have a great day.
CSnotepad.

Abbe Fenna 2025.01.22

     

Very professional service, makes my life much easier!

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Reply from CSnotepad 2025.01.22

Thanks, Abbe. Really glad to hear we're making things easier for you – that’s what we’re here for! We appreciate you taking the time to leave a nice review. Have a great day. CSnotepad.

Bridget Bath 2025.01.06

     

A really cost-effective way of not missing that all-important customer call. The team are professional and polite and responsive to any requests I have. It goes 95% of the way towards a real receptionist. Works well.

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Reply from CSnotepad 2025.01.06

Hi Bridget,

Thanks so much for your review – it’s great to hear that our service is working well for you and helping you stay on top of those important calls. We’re always here to help, so if there’s ever anything we can do please let us know.

Have a great day.
CSnotepad

John-Paul Rowe 2024.11.18

     

They answer our phone in a professional manner. They take a message and email that message to me a few minutes later. Brilliant!

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Reply from CSnotepad 2024.11.19

Hi John-Paul,

Thanks for the great review! Really pleased to hear you’re happy with how we’re handling your calls and getting messages over quickly. If there’s ever anything more we can do, just let us know.

Have a great day.
CSnotepad

Colin Sales 2024.11.11

     

Responsive and courtesy team that enhances our company's brand. Recommended.

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Reply from CSnotepad 2024.11.14

Hi Colin,

Thank you so much for the kind words. We’re delighted to hear that our team has been able to make a positive impact on your brand. It’s always our goal to represent our clients in the best possible way, so this really means a lot.

Have a great day.
CSnotepad

Michael Woodrow 2024.11.07

     

Very professional. Friendly.Takes the strain out of 'phone hassle.

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Reply from CSnotepad 2024.11.19

Hi Michael,

I’m so sorry it’s taken us this long to respond to your review – I can’t believe we missed it! Thank you so much for your kind words. It’s great to hear that we’re helping to make things easier for you and taking the hassle out of phone handling.

We really appreciate you taking the time to leave us a lovely review.

Have a great day.
CSnotepad

Philip Watt 2024.11.06

     

We have been a customer for over ten years with consistently great service. Highly recommended.

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Reply from CSnotepad 2024.11.06

Thanks so much, Philip! We’re really grateful to have had you with us for over ten years and to know the service has met your expectations. Your recommendation means a lot to us. Have a great day. CSnotepad.

Pierre Lombaard 2024.10.21

     

We have been using CS Notepad for probably 10 years, and they have always been responsive, accurate and proactive. It aides our company's image to always have them answer the phones professionally.

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Reply from CSnotepad 2024.10.22

Hi Pierre,

Thank you for your fantastic review and for trusting us with your calls for the past decade! We're thrilled to hear that our service has helped maintain a professional image for your company. It's been a pleasure working with you, and we look forward to continuing our partnership for many more years.

Have a great day. CSnotepad.

Naomi White 2024.10.08

     

Great service for our small business, reliable, prompt at answering all queries/concerns and a very professional approach.

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Reply from CSnotepad 2024.10.09

Hi Naomi,

Thank you for your kind words. We're pleased to hear that you've found our service reliable and professional, and that we’ve been able to support your business effectively. If there's ever anything more we can do for you or any queries down the line, don't hesitate to reach out. We're always here to help.

Have a great day.
CSnotepad