Verified Company
My friend took me to Cross Road for my birthday brunch, and unfortunately, the experience fell far short of expectations. We were the only two guests in the restaurant, yet the service felt disengaged from the moment we arrived. The server seemed uninterested—my friend asked for a hardcopy menu, and she looked reluctant to provide one.
I wasn’t interested in anything on the brunch menu and preferred something from the dinner menu. My friend mentioned she had been able to do so on a previous visit, but this time the server simply said no, without explanation or effort to accommodate. The lack of care was so evident that we ordered only one drink before deciding to leave. My friend even had to walk over to hand her the check because she spent most of our visit sitting in the corner on her phone.
What made matters worse was discovering an automatic 20% gratuity added to the bill. It is absurd to charge a mandatory gratuity when the service is subpar. If staff receive guaranteed tips regardless of effort, where is the incentive to provide a good experience? That kind of system ensures bad service continues and, ultimately, drives businesses into decline.
I value customer service, ambiance, and food—especially from a location that isn’t highly visible or heavily trafficked. First impressions matter, and unfortunately, mine makes me hesitant to return. I noticed the business responds to low reviews with canned replies, but the issues clearly remain unaddressed.
To be fair, the drinks were excellent, and the food looked promising—but the chance to enjoy it was taken away by poor service. Nothing hurts a business faster than treating customers as an inconvenience.
