Verified Company
After doing extensive research on porcelain veneers i found this clinic at a competitive price. Did 1.5 hours of driving to visit for a new patient appointment which is apparently required to get veneers, then almost a week later i had to chase the quote. The price of the veneers had gone from £1950 for 4 at the time of my appointment to £850 plus per tooth. As a result of their website prices being false i was refunded the new patient appointment cost, but i had to ask them for this, it wasnt offered freely. I am confident had i not got in touch i would have heard nothing from them despite waiting around for a quote! Apparently it was my mention of the prices on their website to the dentist that prompted them to change it. Extremely disappointed by the false advertising, money wasted on petrol & the time wasted getting there and back.
The dentist assistant also wanted to make it very clear (without saying anything directly) that i was late for my appointment (7 minutes due to numerous road and junction closures on the motorway). I felt very uncomfortable.
Overall a completely stressful experience and im now wondering what the law is around honouring prices advertised.
They were more than polite around refunding my new patient appointment cost (only when i asked, as mentioned) but the false advertising, the ringing me on the dot of the appointment before i was even 1 minute late, and the time/ money i wasted on the journey unfortunately does not allow me to gives anymore stars.
An unprofessional and rather disappointing experience all around.
UPDATE: Cost was NOT listed as “from” as per photo attached. Secondly, even if it was you were still unable to offer a porcelain veneer price at the “from” price so your point is completely invalid!
Secondly, i only had an initial appointment in order to get porcelain veneers which i made very clear, the veneers you drastically mis-advertised, so this isnt a “goodwill gesture”, its actually the least you should have done and you kept quiet until i chased and asked. Awful!
Reply from Crome Dental Clinic
2025.05.12
Dear Reviewer,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you have experienced and that you have been left dissatisfied with our service. We are grateful that you brought this to our attention.
As was discussed with you, there was an issue with the pricing displayed on our website. While it was clearly marked as priced 'from,' the listed starting price was incorrect. We sincerely apologise for this oversight. We promptly amended our website and refunded the cost of your appointment as a gesture of goodwill; however, I agree that proactive communication would have been better.
We regret that we couldn't meet your expectations this time and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to contact us directly. We wish you all the best.
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you have experienced and that you have been left dissatisfied with our service. We are grateful that you brought this to our attention.
As was discussed with you, there was an issue with the pricing displayed on our website. While it was clearly marked as priced 'from,' the listed starting price was incorrect. We sincerely apologise for this oversight. We promptly amended our website and refunded the cost of your appointment as a gesture of goodwill; however, I agree that proactive communication would have been better.
We regret that we couldn't meet your expectations this time and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to contact us directly. We wish you all the best.
