Timber Yard Direct Reviews

philip host 2025.11.27

     

i was well pleased with my dealings with timber yard direct, they kept me informed about the schedule and delivery of the timber i had ordered, was also impressed with the price, and the delivery man was a top bloke, very friendly and helpful, i would highly recommend using timber yard direct,it will be my first call for all my timber in the future,,,, five stars

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Malcolm Simpson 2025.11.17

     

I have been using these folks for the past couple of years. The name may have changed but the staff have been brilliant. From the office staff to the driver. The professional approach If they said they will deliver on a day its there. So, I'm not a trader but a DIY guy finishing of his property. I'm hoping after the name change, more trader's will buy from this company and keep them in business.

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Nikhil Judge 2025.11.05

     

Got a sheet of MDF for a DIY wall panelling. Much cheaper than these kits at the big stores. I went with the dimensions and cuts. The Person who dealt with me was super helpful and knowledgeable. They also did the cuts for me and even gave me any excess material left over.

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John Mica 2025.08.18

     

Simple to deal with. Good prices for what I ordered. Prompt delivery. Materials so far so good.

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Lisa Gibbs 2025.08.18

     

Really fast service very helpful would recommend

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Monika Mielewczyk 2025.06.16

     

Great customer service! Everything was delivered on time. I totally recommend.

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Reply from Timber Yard Direct 2025.06.20

Thanks so much for your kind review of our service and delivery. We hope to help again!

laura Elverstone 2025.05.30

     

What a fantastic team at Coventry Timber very knowledgeable and delivery man was so lovely and nothing was any trouble the pavilion is coming on nicely. Thanks to Tom and the team.

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Billy James McDevitt 2025.05.22

     

Worst place in Coventry, disgraceful treatment of staff and yard not taken care of at all. Health And Safety need to be sent there…absolute disgrace, shame on Coventry timber very poor service. Very disappointing

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Rusty Splice 2025.05.06

     

Placed an online order, rang a few days later to find no stock for a week. Found stock elsewhere locally as urgent (week off). Asked for refund but never received until a dispute with credit card filled 3 weeks on. Sadly not a lot good happened!

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Reply from Timber Yard Direct 2025.05.21

Hello, I refunded it straight away when I realised my mistake, it was a genuine mistake on my part. I emailed you holding my hands up and apologising about my mistake when I saw the dispute. It was an honest mistake on my part and I am very sorry.

Philip Woodroffe 2025.04.15

     

Top-quality timber delivered at a good price. Will definitely use again.

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pete buckley 2025.04.14

     

Ordered on line for the first time, and the site was easy to use. Prices and delivery were very good.

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Tammy-jo Fudge 2025.02.13

     

Absolutely fantastic place, staff are amazing, a specially jack he couldn’t do enough for us. Very fast delivery.

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Reply from Timber Yard Direct 2025.04.11

Thanks for your 5 stars!

Tamara Sawyerr 2025.02.10

     

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Reply from Timber Yard Direct 2025.04.11

Thanks for your review, from the whole team!

Alan Abbott 2025.02.04

     

Chaotic Hi Team, placed a large order, which originally was to be delivered 4 days later, however the next day, received a message saying the truck had broken down, later that day, Coventry timber called, saying we need longer, because you require wood to be cut, I phone up 5 days later, to ask about my order progress and was told waiting for plywood delivery, but would get the delivery the coming Monday, I waited in all day Monday and unfortunately no delivery. I called up Tuesday to chase my order and was told the saw mill was broken. Cutting it myself. Totally disorganised, with lack of communication; please improve, so I can give 5 stars next time. HOWEVER, the delivery did come Tuesday where the fence/wood is of good quality, they also gave extra material/wood to compensate me for my trouble. Happy with that. Regards Alan

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Mazza “Mazza2405” 2024.12.04

     

Waste of time. Ordered timber told it was going to be delivered on certain date. Then rang to chase to be told no stock. Don't bother with this company. Terrible customer service

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Reply from Timber Yard Direct 2024.12.17

Hi Mazza,
We are extremely sorry for the mistake with your order. We genuinely do not set out to inconvenience our valuable customers in such a way and we apologise for our error with the stock.
98% of the time things go smoothly, but in this case, we let you down.
We are really sorry and hope things worked out for you in the end.

David Chapman 2024.11.28

     

Excellent products at a great price and the free delivery and the timeframe was spot on.

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Reply from Timber Yard Direct 2025.04.11

Thanks so much for your review!

Dave Harding 2024.11.11

     

Excellent quality, quick service. Recommended.

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Reply from Timber Yard Direct 2025.04.11

Thanks for your kind review Dave!

Adrian Harris 2024.10.21

     

Excellent service.

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Reply from Timber Yard Direct 2025.04.11

Thanks so much for your review!

Henry Okafor 2024.10.01

     

Great communication. Customer services are second to none. Fantastic!

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Reply from Timber Yard Direct 2024.10.08

What a wonderful review! Thanks from the whole team!

krzysztof poblocki 2024.09.19

     

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Reply from Timber Yard Direct 2025.04.11

Thanks so much for your review!