Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center

www.cosmetique.com.pk

Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center Reviews

Excellent rating
4.6
175 reviews Verified
Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center
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Reviews ( 175 ) 4.6

Madiha Ahmad
2023.08.21 2023.08.21 | Pakistan
Worst experience ever
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Maira Zubair
Maira Zubair
2022.07.14
No consideration for the customers time. Only talk . Unprofessional. I reached 5 mins before my appointment. I had told them what I needed done. After 50 min wait they told me they will apply numbing cream so I can wait another 45 mins. God knows if the doctor was even on the premises. Different people just kept pretending to take history to fill time.
Nazam Ali
Nazam Ali
2022.06.16
saw Dr. Azim today for my two-month follow-up post rhinoplasty and I could not be more pleased and the results will only continue to get better. He has a wonderful demeanor, attentive to detail, listens to your needs, sets realistic …More 1
Usman Arif
Usman Arif
2022.04.22
I got Hair Transplant done from Cosmetique.I had an issue with my receding hairline. I went to Cosmetique and finally picked them out of many clinics because I felt they knew what they were talking about. I'm extremely happy with my hair transplant results. Cosmetique offers the best hair transplant in Lahore Pakistan. Their post care is just as amazing. Extremely knowledgeable surgeons, extremely helpful staff. Kudos Team Cosmetique
Abdullah Butt
Abdullah Butt
2022.04.22
I had fillers from Cosmetique. Previously I was getting treated by another doctor and I wasn't feeling any difference. This was my first time in Cosmetique and my under eyes look amazing just with one filler. Cosmetique offers the the best Dermatologists, the best, cosmetic surgeons and best fillers in Lahore Pakistan. Thank you Cosmetique
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.05.03
Thank you for your kind ⭐️⭐️⭐️⭐️⭐️ rating. We hope that you will continue to give us opportunity to serve you and your loved ones in future too. It is a pleasure to have patients like you who value our services in Pakistan. Rest assured that we will continue to do our best to keep bringing the cutting edge technology and treatments to serve you with utmost passion, integrity and professionalism. Best regards
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Sabiha Hameed
Sabiha Hameed
2022.04.22
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.04.29
Thank you for your kind review. We greatly appreciate it.
Muhammad Osama Rashid
Muhammad Osama Rashid
2022.04.20
I went there for my skin condition related to hair. My condition did not improved nor it got worsened so my experience was just okay. I am an arthritis patient so it was difficult for me to wait for so long for my turn.
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2022.04.20
Dear Osama, thank you for reviewing we'd like to know why do you gave Cosmetique 3 stars so it can help us improve in future handling Regards, Customer Care
Ali Asad
Ali Asad
2022.04.19
I scheduled my appointment for 2:45AM three days in advance. I show up at 2:30 (hate that I’m more than just punctual). Waited for more than an hour. Took my refund and left. I had read rave reviews about this place and it was highly recommended by many people in my circle. But their service is absolutely jack. Would not recommend anyone to visit. Wouldn’t really dwell too much on their post procedure customer service when their in-house service isn’t in order. Say no to cosmetique!
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2022.04.19
I really apologize for the long waiting Mr. Ali. It's never our intention to put anyone on longer waits. Unfortunately some days we've patients that take longer time then others and as doctors we cannot leave a room unless our patients are not satisfied with consultation or procedures. Which is why we always guide patients waiting time of 45 mins to an hour. There is always an option of Executive appointment with no wait time. Either way ,we apologize for causing you distress. If you'd give us a chance we'll give you a non waiting slot without charging extra as an apology Regards, Customer Care
Maham Naeem
Maham Naeem
2022.03.15
Pathetic service. No respect for people’s time. 0 coordination between staff.
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2022.03.15
Dear Maham, we checked your concern. You did not take an appointment and wanted to be adjusted in routine schedule, you were guided of the waiting time. The doctors were busy with their scheduled patients and you would've been catered in next 10 mins but you left without getting the procedure. We are still apologetic regarding your bad experience. We'd love for you to come at 12 pm tomorrow and we'll give you a complementary service with it
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Tariq Khan
Tariq Khan
2022.02.02
I saw Dr. Azim today for my two-month follow-up post rhinoplasty and I could not be more pleased and the results will only continue to get better. He has a wonderful demeanor, attentive to detail, listens to your needs, sets realistic outcomes and most importantly is not pushy. In our consult he visually showed me the results to expect by taking my photo and digitally altering it on the computer. He personally calls all his patients the night after surgery. He is professional and conservative. I'm very happy that I do not look like I had work done. He was able to make me look like the best version of myself. He is always punctual, and his staff is amazing. It is so refreshing to be in an office where you feel like everyone really cares. I look forward to my visits there and the atmosphere they create as a team. Dr. Azim lived up to his reputable skill set and far exceeded my expectations. It is no surprise that people travel from all over the world for his expertise. I will definitely be returning for future aesthetic needs. Thank you Dr. Azim!
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2022.02.02
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you with best of care in future too.
zohaa wajid
zohaa wajid
2021.12.04
Don’t come here and give your money to any place better. They give you an appointment and when you reach they tell you it’s a “waiting appointment”. Why give an appointment in the first place then? I had to wait 1 hour after reaching at my time. That too after asking repeatedly how long it will be. First the guy simply took us to another waiting room, and then he vanished after we asked if the doctor is free. Someone else seated us in another room to get our history and left us again. We had to go out to the hallway ourselves to check if anyone is even coming. Doctor finally came and asked me all the history questions again which were noted previously. What even? If you are okay with waiting needlessly after paying exorbitant amounts, go right ahead Edit to add after reading response: “Someone else does something wrong so it’s probably okay if I do something wrong to you as well” LOL. Also, an appointment usually means an appointment. If you have a weird system of “executive” and “waiting” appointments, mention it when someone is making one, although it is beyond me why someone would make an appointment to wait.
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.12.04
We really apologize for the inconvenience Zohaa. One thing that we'd like to being into consideration is that in medical institutes clinics and hospitals the waiting time can be between 30 mins to 1 hour and some times more. We have to cater a lot of patients and if some patients need more time than others we cannot leave them. That's the whole purpose of a doctor. Cosmetique has multiple doctors and there can always be limited rooms. But apart from all this, we feel the frustration you faced today. We can only try to improve it more and we do have option if Executive appointments at Cosmetique with NO Waiting time. We'd request you to kindly take an executive appointment so there is not waiting time. Also the repeated history complaint has been taken up to the management for investigating why was your time wasted for that. Hoping to not give you a bad experience again as we're very much regretful for this incidence. Regards, Cosmetique Customer Care
Sadaf Mumtaz
Sadaf Mumtaz
2021.12.04
I want to thank Dr Amna and Dr Myra for guiding me properly about which treatment is best for me according to my scarring I have done 3 sessions of  Co2 lasers here plus fillers for scars and I am really happy with the results. I want to suggest that those who are suffering from cystic acne scars should definitely come here at Cosmetique for their problems and concerns. 🙂
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.12.04
Thank you so much for you trust in us and we're extremely happy for your treatment results. Hope your experience only improves. Thank you Sadaf Regards, Cosmetique Customer Care
Ayesha Malik
Ayesha Malik
2021.11.30
Excellent Hydra-facial skin felt much more clear and fresh. It’s done by professional dr that’s the way it should be felt as if getting proper skin treatment. Looking forward to my next session
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.11.30
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you in future too.
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Bilal
Bilal
2021.11.18
Very unprofessional, unethical and misleading. Booked an appointment to enquire about treatment charges. To get to that stage they booked me in, then asked for Rs 2500 on the reception and after being seen by an associate, was told that Dr who will tell me the packages has left. I had an appointment with the Dr in question in the first place. I was given the option to rebook and come back or wait for the next Dr. I opted to wait and after waiting almost 1 and a half hour was told that I will now have to pay Rs 4000 to see the doctor who will go through which procedures are on offer and the cost. Despite my protest highlighting I am interested in finding out the procedures on offer with the cost and not getting treatment, no one told me there will be consultation charges and ontop I was made to wait over an hour. The associate was adamant I have to pay to see the Dr. Highly misleading and unethical practice which is utterly unacceptable.I walked out and refused to play into their pressure tactics and malpractices. I went there because of all the 5* reviews however this is likely to be another con by this institute who are likely to be paying or insentivising people to leave positive reviews. Avoid this unethical institute at all cost
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.11.21
Hi Bilal, we're very sorry to find out you had to face this issue of miscommunication and possibly confusion of fee or no fee etc. Firstly, we do not provide any free consultations unless it's a non affording patient, we only provide free consultations for Hair Transplant by an associate doctor. The surgeon do not provide free consultations. Secondly, No doctor leaves the premises during their shift unless there is an emergency and if they do leave their patients are NOT asked to pay higher fee for senior doctor. Therefore, we'd like to investigate your complaint, what your appointment time was, why did the associate doctor leave if they had a patient booked. Kindly share your date of visit or just send us message on 03117770915 (HR manager) so we can investigate this thoroughly. We'd like to clarify that one bad experience does not make an institute a malpractice or their patient reviews fake. If someone faced an issue we've a proper complaint system where we investigate and penalise our employees where we find someone misleading or mishandling a patient. We'd appreciate if you share your complaint on the given contact. Regards, Cosmetique Customer Care
Aleem Ashraf
Aleem Ashraf
2021.11.03
Wanted to leave a review after being a patient here and having my family have treatments. I have had the pleasure of being served by Sabiha who has been an absolute star. She has checked in pre and post any procedure which makes a huge change from other places in Pakistan. They have looked after my entire family and ensured that they have educated us on processes and broken down any issues that we had. I would like to genuinely say thank you to the entire team!
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.11.16
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you in future too.
Meher Ayyazuddin
Meher Ayyazuddin
2021.10.01
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.10.01
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you in future too. Also we'd appreciate if you can tell us why you think we deserve 5 stars ?
Eman Masoud
Eman Masoud
2021.09.09
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.09.09
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you in future too. Best regards.
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M.Usama Umer Butt
M.Usama Umer Butt
2021.08.21
I recieved PRP for hair loss in Lahore. "Cosmatique" performs the best prp in Lahore.
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.08.15
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you in future too. Best regards.
Tayyeba Chaudhary
Tayyeba Chaudhary
2021.08.20
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.08.20
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you in future too. Best regards.
saima feroz
saima feroz
2021.08.16
I had very deep frown lines, got Botox from Cosmetique. Amazing results, best doctors. I'm so happy
Reply from Institute Cosmetique, Dermatology, Laser, Hair Transplant, Liposuction & Cosmetic Surgery Center 2021.08.16
Thank you for your kind review. We greatly appreciate it and hope you will continue to give us opportunity to serve you in future too. Best regards.