CoLaz Aesthetics Clinic Hounslow Reviews

CoLaz Aesthetics Clinic Hounslow Reviews

4.2

Good - based on 85 reviews

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Reviews (85)
Az Sab
Az Sab
2024-02-13
5***** Had an absolutely AMAZING session of full body, full face laser hair removal at Colaz Hounslow, by the truly BEAUTIFUL HIND. She made me feel so COMFORTABLE and RELAXED and completely at EASE. She worked so thoroughly, efficiently and swiftly, all along making sure I was HAPPY and CONTENT. Her PROFESSIONALISM and customer service left me feeling so SATISFIED, CARED for and like I'd just been to a LUXURY spa session. Thank you SO much Hind, didn't feel any pain throughout, you've got an amazing hand, looking forward to 8 more luxurious sessions of laser hair removal with you XxX
Reply from CoLaz Aesthetics Clinic Hounslow 2024-02-13
Thank you immensely for your fabulous 5-star review! We are thrilled to hear about your amazing experience with our full body and full face laser hair removal session at Colaz Hounslow, especially with Hind. We'll be sure to pass on your kind words to Hind, and we look forward to providing you with eight more luxurious sessions of laser hair removal. Thank you once again for choosing Colaz, and we can't wait to continue exceeding your expectations!
Hunza Afzal
Hunza Afzal
2024-02-06
Laser was done by Jovita absolutely amazing service would definitely recommend!
Reply from CoLaz Aesthetics Clinic Hounslow 2024-02-07
Thank you immensely for your glowing 5-star review! We're overjoyed to hear about the amazing service you received from Jovita during your laser session at Colaz. Jovita takes great pride in delivering exceptional experiences, and it's wonderful to see her efforts reflected in your positive feedback. We sincerely appreciate your recommendation, and your trust in us means the world. We look forward to seeing you again. :)
Harvin Manchenda
Harvin Manchenda
2024-02-06
Hey I had 5 sessions with Colaz already For laser and facial My therapist is Jovita And I had a very good experience. I would recommend Colaz to everyone And their prices are good too.
Reply from CoLaz Aesthetics Clinic Hounslow 2024-02-06
Thank you so much for taking the time to share your fantastic 5-star review! We're thrilled to hear that you've had five sessions at Colaz for laser and facial treatments, and that your therapist, Jovita, provided you with a very good experience. We appreciate your kind recommendation to everyone, and it's great to know that you find our prices reasonable. If there's anything else we can do for you or if you have more feedback to share, please feel free to reach out. We look forward to serving you again and appreciate your trust in Colaz!
Maira Iqbal
Maira Iqbal
2024-01-24
Fantastic advice and great treatment
Reply from CoLaz Aesthetics Clinic Hounslow 2024-01-25
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received fantastic advice and great treatment during your visit to Colaz. Our team is dedicated to providing top-notch service and valuable insights to our clients, and it's wonderful to know that we were able to meet your expectations. We appreciate your trust in Colaz and look forward to serving you again in the future.
Siraat Murtaza
Siraat Murtaza
2024-01-19
Had a good experience at CoLaz. Shahida is very professional and helpful. Will highly recommend
Reply from CoLaz Aesthetics Clinic Hounslow 2024-01-19
Thank you so much for sharing your positive experience at CoLaz! We're thrilled to hear that Shahida provided you with professional and helpful service. Your recommendation means a lot to us, and we appreciate your trust in our team. We look forward to the opportunity to serve you again in the future. Thanks again for your kind words!
Rosh
Rosh
2024-01-12
Reply from CoLaz Aesthetics Clinic Hounslow 2024-01-12
We are delighted to hear about your positive experience at Colaz. Your satisfaction is our priority, and we truly appreciate you taking the time to share your feedback. If there's anything more we can do for you or if you have any specific comments, please feel free to reach out. We look forward to welcoming you back soon!
Victoria Cooper
Victoria Cooper
2024-01-02
After years of plucking and being really self conscious regarding my facial hair (chin), I started my electrolysis journey in June 2023 at Colaz Hounslow. Meeting Hind for the first time put me at ease. She is so friendly and i couldn't of asked for more. Even though electrolysis is painful but not unbearable, it is the best decision I have ever made. Being seen every 2-3 weeks has made such a massive difference not only to the treated area but also my confidence. Hind and the rest of the team are brilliant and I highly recommend being treated here.
Reply from CoLaz Aesthetics Clinic Hounslow 2024-01-03
Thank you for sharing your positive experience with us! We're delighted to hear that Hind and the team at Colaz Hounslow have made a significant impact on your electrolysis journey. It's fantastic that you found Hind to be friendly and reassuring, putting you at ease during the process. We understand that addressing concerns like facial hair can be a sensitive journey, and we're thrilled to have been a part of your positive transformation. We appreciate your recommendation and are grateful for the opportunity to be a part of your journey towards greater self-confidence. We look forward to continuing to support you on your skincare journey! ✨🌟
Nisha Kaur
Nisha Kaur
2024-01-02
Colaz Hounslow is one the best in the game! Special shoutout to Supreena and Hind! My go too ladies! 🔥
Reply from CoLaz Aesthetics Clinic Hounslow 2024-01-03
Thank you so much for your glowing review! We're thrilled to hear that Colaz Hounslow has exceeded your expectations, and we appreciate your special shoutout to Supreena and Hind. It's wonderful to know that they are your go-to professionals. We'll make sure to pass along your kind words to them.We look forward to serving you again in the future! ✨
Sarbjit Kang
Sarbjit Kang
2023-12-28
I purchased a hydro facial package and after 2 sessions slightly disappointed with results. Two separate therapists have advised I need to also book deep cleanse package to remove blackheads however where I paid for this treatment previously I noticed all blackheads were removed as well as my face would be glowing for days. Unfortunately this is not something I have experienced with Colaz.
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-30
We sincerely apologize for the inconvenience you've encountered with our services at Colaz. We take customer feedback seriously and after conducting a thorough search in our system, we couldn't locate your information, which makes it challenging for us to address your specific concerns. We understand how frustrating this must be for you, and we want to make things right. To assist you further, could you please provide us with more details about your visit? This could include the date of your appointment, the name under which it was booked, or any other relevant information. Your feedback is crucial to our continuous improvement, and we want to ensure that we address your concerns appropriately. Please feel free to reach out to our customer service team at hounslow@colaz.co.uk. We are committed to resolving this matter and ensuring that your next experience with us exceeds your expectations.
Jaswinder Kaur
Jaswinder Kaur
2023-12-14
Excellent
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-15
Thank you so much for awarding us a 5-star review! We are delighted to hear that you had an excellent experience at Colaz. Our team works hard to provide top-notch service, and your positive feedback is truly motivating. If there's anything specific that stood out to you during your visit or if there's anything we can do to make your next experience even better, please feel free to let us know.
Mohamed Abdulkarim
Mohamed Abdulkarim
2023-12-14
Unable to provide clarity on schedule and availability until consultation fee is paid. Happy to pay twice as much with another local option simply for the clarity of knowing when the consultation and treatment is happening. Not a tall ask if I’m honest. They need to be a lot more organised in having this information available and sign posted. I would have simply paid online and walked in if the dates were there. But decided to give the courtesy of a call. Your prices beat your competition, but the lack of an organised schedule, clarity of information, lack of expectations set in advance of a consultation essentially ad to what is effectively a poor service by the standards set in your own industry. Not a complicated one to communicate and pretty easy to fix. Do as you wish with this actionable feedback. ********* Responding to their assumption that I “was eager to proceed without a consultation”… I never said anything about not having a consultation, in fact fully expect to have one. To make further clear what I had made crystal in my first message but has eluded you from your response; you are unable to give times when procedures can take place following a consultation. As way of update, I had gone to Harley Street and had my consultation. To further to the level of service they have, they pre-booked the following session slot after my consultation to allow time for a procedure if deemed possible by the consulting member. You failed to do that. They succeeded and received my custom (twice the amount you have stated). That money could have been yours if you were just simply proactive as they were. But not only did you not get my custom, you are also failing to accept feedback. Instead placing unvalidated assumptions upon me that are incorrect. If I could score you lower than a star I would at this point.
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-14
Thank you for reaching out to us and expressing your interest in our advanced treatment options. At Colaz, our top priority is the health and safety of our clients. We adhere to a strict policy of requiring consultations before providing advanced treatments. This policy is in place to ensure that we have a comprehensive understanding of our clients' health conditions, potential allergies, and any medications they may be taking. Our commitment to this policy is driven by a genuine concern for your well-being and the effectiveness of the treatments we offer. The information gathered during a consultation allows our skilled professionals to tailor our advanced treatments to your specific needs, minimizing any potential risks and maximizing the benefits. We understand that you may have been eager to proceed without a consultation however, our policy is designed with your safety in mind, and we believe that it plays a crucial role in maintaining the high standards of care and professionalism that our clients expect from us. If you have any concerns or questions about our policy, we would be more than happy to address them during a consultation. Our team of experts is here to provide you with all the information you need to make informed decisions about your treatment options. We appreciate your understanding and look forward to the opportunity to assist you on your journey to achieving your desired results safely and effectively.
Zarmeena Khan
Zarmeena Khan
2023-12-13
Such amazing and friendly staff and have seen great results with my laser sessions! Definitely recommend :)
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-14
Thank you for giving us a positive review, Zameena!Your recommendation means a lot to us, and we appreciate your trust in Colaz. If there's anything specific you'd like to share about your experience or any suggestions you have for us to maintain or improve our service, please feel free to let us know. We look forward to continuing to meet your expectations and providing you with excellent service in the future.
Fatima Khan
Fatima Khan
2023-12-13
Amazing service, very friendly staff. Very happy!
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-14
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service amazing and our staff very friendly. It's always our goal to provide a positive and welcoming environment for our clients. We appreciate your kind words and are delighted that you are very happy with your experience at Colaz. If there's anything specific that stood out to you or any suggestions you have for us to make your future visits even better, please feel free to let us know. We look forward to serving you again and appreciate your trust in Colaz.
Ajmeet Bhatia
Ajmeet Bhatia
2023-12-07
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-08
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience at Colaz. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share. We always value feedback from our valued clients as it helps us continually enhance our services. Once again, thank you for choosing Colaz.
Jasline Bagga
Jasline Bagga
2023-12-06
Great experience, Jovita is great
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-07
Thank you so much for taking the time to share your positive experience with Colaz! We're thrilled to hear that you had a great time, and we truly appreciate your kind words about Jovita. Our team at Colaz strives to provide exceptional service, and it's always rewarding to receive such positive feedback. We'll make sure to pass on your compliments to Jovita; we're sure she'll be delighted to hear about the impact she had on your experience. Thank you again for choosing Colaz, and we look forward to serving you again in the future.
Deep Kaur
Deep Kaur
2023-12-05
Ridiculous service, please dont pay anything in advance they keep your money and dont give you refund. I booked a service without taking any session and they refuse to refund because there are situation under control. Think twice before you book Colaz
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-07
Thank you for sharing your situation with us. We understand that circumstances can change, and we strive to accommodate our clients to the best of our ability. Regarding your request for a refund due to your pregnancy, we want to reiterate our commitment to providing you with excellent service. While our terms and conditions outline our policies, we recognize that individual situations can be unique as to why we agreed to transfer your sessions to your mom which we don't normally do. As a gesture of goodwill, we have offered to freeze your account until you are ready to resume your sessions after the pregnancy. This allows you to retain the value of the services you have purchased without the concern of expiration. We understand the financial considerations during such times, and we appreciate your understanding of our policy. If you have any further concerns or questions, please feel free to reach out to our customer service team, and we will do our best to assist you.
M A
M A
2023-12-01
Professional & clean service. Ladies are knowledgeable & friendly. Thank you.
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-03
We're thrilled to receive your positive feedback! Thank you for taking the time to share your experience with our services. It's fantastic to hear that you found our team to be both knowledgeable and friendly. We appreciate your trust in us, and we look forward to continuing to provide you with the best possible service. If there's ever anything specific you'd like to share about your visit or if there are ways we can further enhance your experience, please don't hesitate to reach out. Thank you once again for choosing us. We can't wait to welcome you back! <3
Vennela Lucky
Vennela Lucky
2023-11-30
I had my hydra facial session with sadana she is soo good . She explained everything very well I really enjoyed my session I really recommend to others
Reply from CoLaz Aesthetics Clinic Hounslow 2023-12-01
Thank you so much for taking the time to share your wonderful experience with Sadana at Colaz! We're thrilled to hear that your Hydra Facial session exceeded your expectations and that Sadana provided such excellent service. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do to enhance your future visits or if you have any questions, please feel free to reach out. We look forward to welcoming you back to Colaz for another fantastic experience!
Paulina Piekarczyk
Paulina Piekarczyk
2023-11-24
Reply from CoLaz Aesthetics Clinic Hounslow 2023-11-26
Thank you so much for taking the time to leave us this fantastic 5-star review! Our team is dedicated to providing exceptional service and ensuring our clients feel comfortable and satisfied with their visits. We look forward to welcoming you back to Colaz and providing you with the same level of excellence on your future visits. If you have any suggestions or if there's anything specific you loved about your experience, we'd love to hear more. Thank you once again for choosing Colaz, and we appreciate your trust in us. <3
New York Nick
New York Nick
2023-11-24
Excellent service, lovey people
Reply from CoLaz Aesthetics Clinic Hounslow 2023-11-24
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our service and found our team to be lovely. It's always our goal to provide top-notch service and create positive interactions for our customers. Thank you again for choosing our service, and we look forward to serving you again in the future! <3