Chateau Health & Wellness Reviews

Jacob Lelacheur 2026.03.31

     

If you, a friend, employee, spouse, whatever are looking for help stop and read this for a minute. I wanted to make a post because it has been two years since I walked through the doors. I am a first responder (you don't have to be but they work well with them) dealt with stuff at work but also in my personal life. Prior to coming to chateau I drank crazy amounts (whatever your thinking probably more) just to get away from myself, stop my mind, and to feel normal. I didn't even need to be happy, I would pray and plead can I just please feel normal for a few days. I don't even care if I'm happy just not miserable. I decided I was going to end it and had a note written out. Before I did it (nobody knew I had plans till I talked about it at chateau) I was basically forced to go to chateau. That's right I didn't pick it, I was made to go. I had every excuse not to go. What's it gonna cost, how can I make it work with my family, I'm not just some drunk I don't need to go to a detox I need help, all of it. The most scared I have ever been was walking through the doors. They handled everything. They made sure I was good medically, got my meds right, they helped me deal with cravings, they had tons of great therapy, tons of new tools and coping mechanisms I never had, and new ways of taking care of myself. They let you get workouts in, you eat like a freaking king (or queen) and it was the first time in my life I had ever felt unconditional love from strangers. Whatever you did is probably bad, I guarantee 6 other people there at the same time as you have done it. The therapists are the first ones I ever opened up too. I sat in a lot of sessions before this but never was able to have them do what they could there. The staff are largely all people with past trauma, addiction, etc that came out the other side and know what it's like. They don't just say it they lived the same crap you are now. I stayed 2 weeks longer than my 30 days to work on a few things and when I got out I was sober and the normal weeks were back. I even felt happy. You know why you haven't been able to fix yourself? because you're beyond your capabilities. You are not beyond theirs though. They will fix you and will save your life. They did mine. I have a wife and two kids and they would not have me if it wasn't for chateau. I would have never in a million years got a company logo tattooed on me 2 1/2 years ago. I thought it was stupid. Guess who got a chateau tattoo for their first tattoo. A lot of us have. Not because anyone asked us too (in fact they would probably tell us it's impulsive but hey I waited 2 years and still wanted it) but that's the magnitude of what they did for us. That's the kind of company they are. There is no level of gratitude I can show that will match the gift they gave me. Besides just you, they will help teach your family (if they are up for it) about the symptoms while your gone too so they actually understand what is happening when you can't explain it yourself. Once you're out they check in on you, have group chats, a mentor, weekly group meetings, a podcast, and most importantly they help you have a plan when you go back. People don't talk like this about random treatment facilities. People go through dozens before they get clean. This isnt about sobering up or getting through this mess you're in. This is about helping you fix what is broken for good. You wont regret it. Whatever your hesitation is pick up the phone and talk to them. They have ways to help you get there. I wanted to post this not cause I started by believing in them but because I started by doubting them and became a believer. Pick up the phone, you have nothing to lose and everything to gain. You're loved even if you don't know it, you are worth saving even if you don't feel it, and you can be saved even if you don't believe it. NoOneFightsAlone LFC

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Reply from Chateau Health & Wellness 2026.03.31

We're overjoyed that Chateau made such a difference in your life. It's heartwarming to know you felt supported and cared for. Your journey is truly inspiring, and we're grateful you took the time to share it! Here's to continued strength and happiness in your life journey. 🍀

Kerri Hollingsworth 2026.02.13

not recommends

what they claim, and what they do are not the same. They don't address much outside of 1st responders ptsd issues. They don't administer to individuals based on their needs. They abuse their power. The integrity of some staff members is questionable. The medical staff pushes drugs while ignoring real medical needs. Some of the counselors are more interested in sharing their stories or even stories of other people than allowing clients to share theirs. They ignore hateful slurs against marginalized groups and side with bigots. The technology and alternative approaches such as emdr and brain spotting were not used in almost 3 weeks (of a 4 week plan) and the Neurofeedback is ineffective due to the inability to securely attach the device and medical staff refusing to assist to ensure proper application.

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Shannon D 2026.02.12

     

I did not personally partake in Chateau however my loved one did, and I am forever grateful for Chateau. My loved one needed help and a friend recommended this treatment center. My loved one initially had struggles during the beginning of treatment I’m sure, like most everyone does, however once he was able to let his guard down, he was able to encapsulate different techniques, conversations, therapies etc. that helped give him the tools to assist in his everyday stressors. I too was given ‘homework assignments’ to assist in my loved ones’ healing process. What I admire about Chateau the most is that once you leave Chateau they don’t forget about you. There are continued support groups online and text threads that my loved one participates in and the staff are still available if my loved one is struggling. Through these outlets my loved one has gained support and friendships from individuals who weren’t even in Chateau while he was there, which shows great comradery. I am forever grateful for my loved one receiving treatment, and I believe it helped save his life. *One thing to note and I know every situation is so different. In our situation my loved one went to Chateau pretty immediately with little time to prepare (maybe 2 days). That being said, it was the first time he or I have ever experienced going to a mental health / wellness center. We didn’t know what to expect. I did receive a packet of this information a couple of days after he was in Chateau, but we were unable to go over the packet together in particular discussing who he wanted me to share updates about him to, or ask to be included in the ‘homework assignments’

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Reply from Chateau Health & Wellness 2026.02.12

Thank you so much for sharing your beautiful story with us! 😊 We cherish the opportunity to be part of your loved one’s journey, and it's wonderful to hear about their progress and the ongoing support they're receiving. We're here whenever you both need us, and send you both lots of love and positivity on this path to wellness. Your feedback truly warms our hearts!

Shaina Smith 2026.02.11

     

As a clinical psychologist who works primarily with first responders, Chateau is my go to for treatment! I am consistently impressed with their professionalism, personal connection, and the treatment clients receive. This is not a surface level improvement or shift in symptoms, rather they do deep work with sustained results. I am forever grateful for the quality of services they provide to my clients!

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Reply from Chateau Health & Wellness 2026.02.12

We're truly honored to be your choice for treatment! It’s fantastic to know our efforts deeply impact your clients, and your kind words resonate with our mission. Your ongoing trust means the world to us, and we're here to support you and your clients wholeheartedly. Thanks a ton for your support and feedback!

Chad Powell 2026.02.10

     

As a first responder, asking for help doesn’t come easy, but The Chateau gave me the time to feel safe again. They see you—not just your job, not just your struggles, but the person underneath it all. Their holistic, trauma-informed approach allows vulnerability in a supportive, caring environment without pressure. They don’t just help you heal while you’re there; they help equip you for the continuing journey of recovery and resilience long after you leave. To all of the staff at the Chateau, thank you!

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Reply from Chateau Health & Wellness 2026.02.11

We're genuinely grateful for your heartfelt feedback! Knowing we could provide a safe and nurturing environment means the world to us. We are delighted to have been a part of your healing journey, and we wish you continued strength and wellness. Thank you for your kind words and trust!

Johnny Lawton 2026.02.10

     

Chateau saved my life. I came in with rage from trauma I’ve collected throughout my life and I am now leaving with a peaceful heart and ready to live my life out to the fullest. With Rana as my mentor, she was so incredibly encouraging and patient with me as I walked through the process of unpacking my issues and making sense of them so I could heal. The staff was incredible with their purposeful approach to helping anyone take their own journey. Last, I found Chateau’s aftercare to stand above the rest of the recovery programs I researched. Thanks Chateau and staff!

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Reply from Chateau Health & Wellness 2023.06.13

Johnny,
Thank you so much for letting us be apart of your journey!

Angela Childers 2026.02.10

     

I have been genuinely impressed with the Chateau from the warm welcome, to the professionalism, and the seamless care provided. Brad Shepherd has played an integral role in securing treatment for many officers in need of a higher level of care. The treatment plan, staff, and holistic approach utilized have proven to be effective and life changing for many. I confidently recommend the Chateau.

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Reply from Chateau Health & Wellness 2026.02.11

We're sincerely grateful for such an uplifting review! It's wonderful to hear about the positive impact our team and care have had. We're honored to be a part of these transformative journeys. Thank you for recommending us with confidence!

Adam Rosko 2026.02.10

     

Chateau is a wonderful facility that meets the needs of any first responder using their services. Their level of care goes above and beyond! Chateau is changing lives and helping first responders avoid pitfalls and furthering careers. Truly thankful for what they do!

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Reply from Chateau Health & Wellness 2026.02.10

Thank you immensely for your thoughtful review! We are delighted to know our care is making a difference in lives. Your kind words motivate us to keep doing our best for first responders. We're honored to support such crucial work!

Kerri Hollingsworth 2026.02.07

     

I spent nearly three weeks at Chateau and did not receive EMDR or brain spotting despite those services being advertised. Neurofeedback was offered but not administered in a way that allowed it to be effective. Repeated requests to address a roommate issue affecting my treatment were not acted on for days, despite available beds. After discharge, a sealed, non-perishable package addressed to me was opened and discarded without my consent, despite assurances it would be returned or forwarded. I was refused reimbursement and was not provided documentation showing authority to open my mail post discharge. Based on my experience, this facility did not deliver the services represented. If you're looking for treatment for substance use, non chemical addictions, or ptsd not related to first responders, go somewhere else.

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Reply from Chateau Health & Wellness 2026.02.12

We are truly sorry to hear about your experience at our facility. Your feedback is incredibly important to us, and we take these concerns seriously. Our goal is to provide high-quality care to all our guests. We are committed to addressing these issues internally to prevent them from happening in the future. Please reach out to us directly so we can further discuss your concerns. Thank you for bringing this to our attention.

Jen Makin 2026.02.05

     

The Chateau provides a necessary and meaningful service for our community at large. From the owner down, they care about each client's experience and ensure that clients are ready for what lies ahead prior to discharge. As a mental health therapist in our community, I have full confidence in referring to the Chateau. Highly recommend.

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Reply from Chateau Health & Wellness 2026.02.05

Thank you so much for your wonderful feedback! We're overjoyed to know that our efforts make a positive impact in our community. Your trust and recommendations truly inspire us to continue striving for excellence. We’re grateful to be part of your professional circle!

Matt Rider 2026.01.24

     

There are some really great people here. They were a tremendous help to me. Unfortunately, they have 1 truly evil person on their staff, that was as hateful as a human being could be. And despite them knowing what a horrible human being she was, they left her on staff to torment patients. I’ve had some terrible tragedies in my life since I left chateau. I really needed them. Being able to rely on a recovery place like this in your after treatment is essential. But because of their decision to employ such a person, I genuinely didn’t feel safe or welcome in reaching back out to them. I don’t think they appreciate what a profoundly awful impact that had on my life. I try not to be resentful about it because there really are some amazing people there. But I really think people need to understand that it’s not a safe environment.

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Reply from Chateau Health & Wellness 2026.01.28

Thank you for sharing your experience and for acknowledging the people who were helpful during your time with us. We are genuinely sorry to hear that you left feeling unsupported and unsafe, especially during a period when connection and trust matter most.

We take feedback like this seriously and do not dismiss the impact it can have.

If you’re open to it, we invite you to reach out directly so we can listen and respond appropriately. You can contact us at support@chateaurecovery.com or call 801-877-1272.

We truly wish you continued healing and support moving forward.

Stephanie Evans 2026.01.19

     

Our son came to this treatment center struggling with addiction and mental health challenges. As a parent, it is terrifying to watch your child go through this difficult time, so choosing a place to trust with his care was very important to us. From the very beginning, he was treated with dignity and respect, with genuine concern for his well being. The staff was incredible. They were very knowledgeable, patient, caring and clearly experienced in working with people facing addiction, and also addressing his mental health issues through the qualified and concerned therapeutic staff. The structure of the program provided everything he needed, and he continues to use the tools he learned there to this day. Communication with the family was professional and reassuring. This center played such a tremendous role in helping our son move forward, that we CANNOT thank them enough! They may have saved his life. I would recommend them to everyone I know when reaching out for help.

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Reply from Chateau Health & Wellness 2026.01.20

Thank you from the bottom of our hearts for sharing your experience with us. It warms us to know that our team could be there for your family and make a positive impact. We're truly glad to have been part of your son's journey towards a healthier life. Always here for you and your family!

Hayley Evans 2026.01.18

     

Our family is incredibly grateful for the care and compassion we experienced at Chateau Recovery. During a very difficult time, the staff treated our loved one with respect, empathy, and genuine support. Communication was clear, consistent, and reassuring throughout the process. It’s obvious that Chateau truly cares about long-term healing, not just completing a program. The environment felt safe, structured, and welcoming, and we felt informed and included every step of the way. I would highly recommend Chateau Recovery to any family seeking thoughtful, individualized, and compassionate treatment.

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Reply from Chateau Health & Wellness 2026.01.18

We sincerely appreciate you taking the time to share such kind words about Chateau Health & Wellness. We're delighted to hear that you and your family felt supported and welcomed during your time with us. It’s heartwarming to know we could make a difference during a challenging period. We are always here to support your journey to a healthier and happier life!

christopher dearing 2025.11.06

     

I want to take a moment to highly recommend Chateau for any first responder or veteran who may be struggling and in need of inpatient support. My experience there was truly life-changing. From the moment I arrived, I felt safe, supported, and genuinely cared for. The staff went above and beyond to create an environment that was compassionate, professional, and focused on healing. Every member of the team — from the counselors to the support staff — treated me with respect and understanding. They took the time to listen, to guide me through difficult moments, and to help me find practical tools to manage my challenges. The treatment programs were well-structured and personalized, addressing not just the symptoms but the underlying issues as well. The facility itself was comfortable and welcoming, and the sense of community among residents made a tremendous difference in my recovery. I left feeling stronger, more self-aware, and better equipped to continue my progress. I’m deeply grateful for the care I received at Chateau and I would recommend it to anyone seeking a place where healing and hope truly come together.

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Reply from Chateau Health & Wellness 2026.01.12

Thank you for your thoughtful and heartfelt review. We are incredibly grateful to hear that your experience at Chateau Health & Wellness was life-changing and met your needs as a first responder and veteran. Our team is dedicated to providing a supportive, compassionate, and professional environment focused on healing, and it is rewarding to know that you felt safe, respected, and understood. We are pleased that the treatment programs and community at our facility contributed to your recovery, helping you feel stronger and more self-aware. Your recommendation means a lot to us, and we are thankful for the opportunity to have been a part of your healing journey. Wishing you all the best as you continue on your path to well-being.

Kayli Rust 2025.08.04

     

The Chateau has been instrumental in my growth and continued recovery. The staff and therapists humanized my experience from day one, providing a safe and supportive space where I could begin to rediscover my whole self. Through multiple modalities, I was able to process and begin healing from both deep-rooted and secondary traumas—some of which I had carried for far too long in silence. What sets Chateau apart is their unwavering support even after treatment ends. Their commitment to alumni care reminds us we’re never walking this road alone. I’ve continued to grow, and while I still face struggles, the ongoing alumni meetings, reunion, and check-ins have helped me feel held and connected. There’s a true family and community feel that stays with you. I even had the chance to visit the beautiful new facility—and walking through those doors felt like coming home. What other treatment center invites you back with open arms, long after you’ve completed the program? Because of Chateau, I am more than confident in saying: I will finally be able to live the life I truly deserve. 💪🙌

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Reply from Chateau Health & Wellness 2023.10.10

Thank you for your kind review Kayli!

Zoe Reeder 2025.08.04

     

I truly owe my life to Chateau! I have been to Chateau twice after severely struggling and ended up spending almost three months total there. I was very anxious not being a first responder or veteran and much younger than many of those there. The second I walked through the front door, I felt safe. Clients and staff didn’t not care that I was neither of those things. Through the help of Chateau, I found the motivation and will to stay alive and sober. I started to discover my authentic self and be happy with who I was. Chateau helped me in so many ways and will never be able to express the amount of gratitude I have for the facility, staff and clients. They are accommodating to all needs and are truly there to help you become better. I highly recommend this amazing place to anyone who is struggling!

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Reply from Chateau Health & Wellness 2025.08.06

Thank you for the kind words, Zoe! We are so glad that we could take part in your journey!

Shawn Wilson 2025.07.29

     

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Reply from Chateau Health & Wellness 2025.08.06

Thanks Shawn!

Keith Grainer 2025.07.12

     

As someone who has experienced the weight of trauma firsthand, I can say without hesitation that this center is not just a treatment facility — it’s a lifeline. The staff here understand the unique burdens first responders carry, and they show up every single day with heart, integrity, and a deep commitment to healing. They don’t treat you like a number or a case file. They treat you like a human! The clinicians are trauma-informed and deeply compassionate. The programming is structured, evidence-based, and tailored specifically to the reality of frontline work. And the brotherhood/sisterhood you find here? Unbreakable. Healing isn’t easy, and not everyone is ready — but that doesn’t make the care here any less real or powerful. If you’re a firefighter, cop, paramedic, dispatcher, or military vet struggling silently, I urge you: This place gets it. This place can help. Even if you are not a first responder, Chateau can and will help you save your life.

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Reply from Chateau Health & Wellness 2025.08.06

Thank you for sharing your experience, Keith! It is a great honor to serve the first responder community and beyond. It brings us a lot of joy to read your review. Take care!

Michael Jones 2025.07.09

     

Chateau Health & Wellness should be ashamed of themselves. They carry a polished name and shiny reviews, but behind the scenes, the way they treat Veterans and service members is appalling. If you’ve worn the uniform, don’t expect respect here. What you’ll get is judgment, dismissiveness, and an utter lack of understanding for the unique trauma that comes with military service. This facility doesn’t just drop the ball they throw it in your face. They act like helping Veterans is a nuisance instead of a duty. The staff seem more concerned with preserving their image than actually doing the work to help those who’ve fought for this country. There is nothing “well” about this place if you’ve served in the armed forces. They are a disgrace to the mental health profession and a danger to anyone looking for real support, especially those who’ve already given everything. Veterans deserve better. America deserves better. Until this place fixes its culture and starts treating warriors with the care and respect they’ve earned stay away.

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Reply from Chateau Health & Wellness 2026.01.28

We’re sorry to read this and take feedback like yours seriously.

Veterans and service members are held in the highest regard here. Their service, sacrifices, and lived experiences matter, and they are never viewed as a nuisance or an inconvenience. Respect, dignity, and accountability are non-negotiable expectations, and when someone leaves feeling otherwise, that deserves attention.

We appreciate you taking the time to share your perspective. If you’re open to it, we welcome the opportunity to listen directly and better understand your concerns. You can reach us at support@chateaurecovery.com
or call 801-877-1272.

Emma Spencer 2025.04.18

     

My sister went here and is now in a much worse state. She swears all the time now and has so much pent up anger. She never use to be like that. I really think it was this facility that did it. She came here to get help for suicidal ideation, and came out with neurological issues and a slew of diagnoses? I’m skeptical of this place and feel like it did more harm than good.

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Reply from Chateau Health & Wellness 2025.04.21

We understand how difficult it is to watch a loved one struggle, and we take feedback like this very seriously. We would greatly appreciate the opportunity to speak with you directly and learn more about what happened. Please feel free to reach out to us at 435-654-1082 so we can listen to your concerns and work toward understanding and resolution.