Dennis was extremely helpful in store and made purchasing our sofa super quick and easy! Set up delivery and assembly for us. Steven was quick with delivering and the sofa looks great in our new place! Love this company!
We appreciate you, M! Kindness is free and we believe every single person deserves it! Thank you for your review! - K & D
K&D made purchasing a sectional couch a very stress free with no pressure process. They delivered on time and the we are loving the couch so far. It fits great in our new home. I have already recommended others to shop here and would go back for another purchase in the future.
Danielle, thank you so much for taking the time to leave us a review! Excellent choice for your sectional by the way! - K & D
We found K & D’s on Facebook. After going into their store we found a sectional that we loved. Dennis was so helpful and professional. He made the couch buying decisions easy. His delivery team was fast and precise. I would highly recommend checking them out! Once again thank you!
Michael, thank you so much for the kind words! You made a great choice and we hope you enjoy your brand new sectional! - K & D
Fisrt of all i would like to say that i love my new sectional, its awesome,
Thanks to Denis and his wife on the smooth proccess to buy it, and special shout out to Steven, the most professional delivery and installes associate i have ever met. Thank you all. I hope we will do bussiness in the future.
We appreciate you, Cuco! Enjoy your new sectional! Thank you for the review and the support! - K & D
I honestly can't say enough about K &D!! Great selection and unbeatable prices. Kate and Dennis are very knowledgeable about everything they sell. They are SO friendly and amazing to deal with. Quick, simple and smooth delivery. So glad I found them! I will not be shopping for furniture anyplace else from now on! Thank you Kate and Dennis! I am in love with my set!
Jamie, you are so very welcome! What a gorgeous sofa/chair set you settled on too! We sincerely appreciate your support of our small business! Thanks for the review!! - K & D
Absolutely awesome folks to deal with. Very professional and knowledgeable about the products they sell . To be honest we bought more than we were originally planning to . Even though it is over 100 miles we will choose them again when we are in the market for more furniture.
Wow! Thank you so much for the kind words! We are truly happy to have earned your business. You guys were excellent to work with and you chose some really great items. Enjoy your new sectional and ottoman! - K & D
Delivery was on point, timing and outstanding assembly of bedframe and furniture. Delivery guys even noticed a stain and replaced next day. Seat cushion. Would absolutely recommend thier service!!
We’re so happy we were able to earn your business! We aim for perfection every time. Thank you so much for your support! - K & D’s Discount Store
There are lots of ways to buy a sectional sofa in Charlotte. Big box stores, liquidation warehouse sales that never deliver on what they promise OR you can just go to K & D’s. Don’t wast your time like I did. Go to K & D, tell Dennis what you’re looking for, he‘ll hook it up and then send his professional guys to set it up. Stephen came thru, on-time and was quick and efficient with the setup. He wouldn’t even accept my cash tip!! I can’t say enough good things about this company. Give them your business, you won’t be disappointed.
Wow, Luke! Thank you so much for the kind words! We truly pride ourselves on honestly and efficiency. Customer reviews are worth way more to us than cash tips! We appreciate your support of our small business! Welcome to the K & D family! - K & D
Found a sectional they posted on Facebook marketplace. Price was exactly as they said, didn’t try to hassle. Very affordable. Beautiful couch. Pickup was smooth. Had a bit of trouble putting the sectional together and when I called for help, they sent someone right out and assisted me!
Thank you so much for taking the time to leave us a review, Heavenly! We’re so happy you’re pleased with your new sectional & our customer service! - K & D
This is what Small Business should be. Dennis, the owner, is so professional, and is truly there to serve his customers. I was so impressed I went in depth and discussed some of his business strategies with him. He only chooses products he is willing to stand behind! That WILL bring customer satisfaction in the LONG TERM. This is the kind of establishment it is truly a privilege to support.
Devin, we would be nothing with our customers. And he is very right regarding the products we sell! If we can’t stand behind it, we won’t sell it. Thank you so much for supporting our small business! - K & D
We pride ourselves on having the best prices around for quality items! Thank you for supporting our small business, Keren! We appreciate the review! - K & D
I had a great experience w/ David. He was very informative and very prompt with answering any questions I had. Purchasing my furniture from here was extremely quick and easy as well as setting up the delivery process. Thank you!
Clara, we appreciate the review! We’re always here to help. There are never too many questions for us. You chose a great item! Thanks for your support! - K & D
We searched for a dining table for our new house for months trying to find one that we liked that was affordable. We found the perfect one here for an amazing price! I found it on facebook market and was skeptical at first, but visited the location and everything was so nice and professional including the staff. They had a lot of quality pieces in the store. We picked up the table and chairs in boxes and put them together when we got home and it was super easy and looked just like the model we saw in the store. We will definitely look here when we need more furniture in the future!
Customer service is a top priority for us, Avery. You were great to work with! Thanks for the review! - K & D
Let me start with what me and my partner enjoyed about this furniture discount store. The prices are amazing and the customer service from them gave us the impression they were caring and helpful. We purchased a 5pc bed set and everything was fine until about 3 days in, the bed frame unfortunately snapped off and broke. They are made of cheap wood and not bigger people friendly. If you’re a bit bigger refrain from buying the bed set or ask for more support. Had we known this would happen this wouldn’t have been something we purchased. I reached out to the owners who are extremely responsive but continuously got the run around. The bed was never fully fixed and we unfortunately had to replace the bed frame completely. They did send someone in a good timeframe but they didn’t know how to accommodate our issue. When we had someone come out here to help it was constantly “we have to reach out to our warehouse for pieces” how they had to come back another day, and they even went as far as just telling us to attempt to fix the bed ourselves. It just was not a good experience after that. Our issue took a total of 22 days to come to the conclusion that we had to get a new bed. BUY THE BEDS WITH CAUTION!!!!
Rick, the issue you’re referring to was specifically concerning an Alicia and a Brooklyn, who purchased a bedroom set from our store in August 2022.
The bedroom set they purchased was a new one they had seen on our website and had called into the store a couple times about it. When they came in, we went over the level of qualities all items have: entry level, mid level and high quality. Despite being shown other similar sets, they wanted this particular one, which was entry level. Both ladies were aware at the time of purchase.
Alicia reached out regarding the bed frame issue and we responded immediately. The new rails needed to be ordered from a different warehouse in another part of the country and it was going to take 2 to 3 weeks. Alicia was made aware of this and agreed. Throughout that period of time, we remained in contact with frequent updates. When we sent our representative to replace the broken rails with the new rails, he was told that all of the hardware had been thrown away. Because of this, we needed to order new hardware to replace the thrown out pieces, and that was going to take another week or so. Brooklyn then reached out stating they wanted to cancel the replacement pieces and were going to get another bed from another place because she didn’t want to wait any longer. We respected that request and cancelled the order for the replacement hardware. No “run around” was given, only valid information with valid order times.
As stated on our website, replacement parts or pieces can take 7 to 14 business days to be obtained. This process can take longer if incomplete information is given to us. Had we been told that all of the wood/hardware/parts had been thrown away, we would’ve been able to order everything needed at once. We’re sorry you were displeased with our free replacement policy. We wish you the best in the future.
Great little family owned furniture store! I purchased a nice quality sectional couch from K&D and they took good care of me. The owner sold us the couch and then later that week helped move the couch into my home. I'm a very happy customer!