Chargrace Soils Reviews 2024

Luke Sinclair

2024.01.02

Ordered 10t of soil on 26th December, despite no email confirming a delivery date, or a response to my chaser on 27th Dec, they proceeded to deliver at 8am on Jan 2nd. This wouldn’t have been an issue if we had notice, however I was out at work, we had two cars on the drive to move, and had no time to prepare the area. Really poor communication and I’ve not even seen if the soil is any good yet.

Reply from Chargrace Soils 2024.01.05

Hi Luke, Thank you for your feedback and we are sorry to hear your experience with us. To ensure we understood the severity of the matter, we have spoken to both our delivery driver and controller respectively. Unfortunately, as your order came in between Christmas and New Year, our offices were closed during this time. Our team ensured that your delivery was carried out on our first load of the New Year. As our driver successfully delivered the load of soil onto the sheet provided by you and the delivery document was signed, we were unaware of any concerns. If you would like to discuss this issue further, please get in touch with us directly at info@chargracesoils.co.uk or on 0808 175 1022 so we can work on resolving your issue. Kind regards, Chargrace Soils team

Max Maton

2023.10.28

Bought 12 bulk bags of compost and then another 4 on realising we didn’t have enough, all good stuff - great dealing with you guys and the gent on the grab is excellent at his craft!

Reply from Chargrace Soils 2023.11.22

Hi Max, Many thanks for your feedback. We're really pleased to hear you enjoyed our customer service throughout your compost buying and on the day of the delivery! If you need any more bulk bags, or any other landscaping supplies, just give us a call and we'll see what we can do. Thank you, Chargrace Soils Team