Verified Company
After five good experiences/trips with CBA Transfers, we are a little disappointed after the last trip. As usual, we had been told which driver would pick us up, the car model and its registration number. However, that car never turned up ..... instead a taxi (with the taxi sign off) arrived a few minutes late. The driver couldn't really speak English, so we couldn't get any explanation as to why it was him, and not the driver and car we had been told was coming.
The journey to the airport was with some loud dance/techno music (5am) and a switched off or non-functioning air conditioning - not the best experience. My complaint is not so much the music and the lack of air conditioning, but the fact that we were not informed that we would be picked up by a taxi instead of the stated driver and car was disappointing - you must do better next time!
Reply from CBA TRANSFERS
2024.10.09
Hello, good afternoon, you could have written this privately and looked for a solution. The only thing this does is damage our reputation. If you have traveled with us on more than one occasion and this time you have had your first incident, you could have informed us personally and know which driver carried out the transfer so that this does not happen. If you do not tell me who took you on that transfer, I cannot know which driver it is and you should have informed me since you have our data privately, so the only thing this damages is our reputation. I do not understand why you are reporting through this medium where everyone sees it and if it is so that it was a transfer, that we change at the last minute it could be due to some change in some other transfer, that the driver assigned to you did not arrive. Clients always want drivers to arrive on time. When they arrive on time two minutes late there is always a problem with something else. We do our job to the fullest and we dedicate the best to our clients, but clients sometimes do not understand that at the last minute there may be reasons why we will have to make changes in sending a vehicle to take the client to the airport or home, that is our priority, but sometimes it happens that at the last minute we will have to look for vehicles from other companies because there has been a problem with the driver assigned to you. This can happen in this company and in any other company. If you want, please send me the reservation number privately so I can find which driver took you that day and take action, thank you.
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Todella huonoa palvelua, muuttelevat varauksia ja eivät suostu kantamaan vastuuta. Jättivät osan porukasta kadulle odottamaan kyytiä mitä koskaan ei tullu. Jouduimme tilaamaan taksin eikä firma suostu hyvittämään ennakkoon maksettua kuljetusta, joka ei toteutunut.
Reply from CBA TRANSFERS
2024.10.07
Hello, good afternoon. I already spoke to you this morning. It is a disgrace that you write here. You do not know how to make reservations. You cancel them and then wait for the vehicle to come. Those who do not understand apps, better take a taxi on the street. You made a reservation and cancelled it. We do not make reservations, customers do. If you do not know what you are doing, do not blame the company. If you do not know how to do things, I am very sorry, but I have to tell you all this because it is a disgrace that you start writing after having wasted time with you this morning for an hour and getting anxious and asking us for a taxi, which was not reserved. We sent you a minivan that was the active reservation and took you to the airport. The rest of the passengers did not have a reservation. So we would not have to send any vehicle because you did not have a reservation with us. The first thing you should do is be on vacation the day before, check your emails that we send every day to all clients with the reservation details and the drivers and vehicles that are going to pick you up. You uploaded another reservation at 12 noon where we sent a driver and you were no longer there, because you left at 10 in the morning, since you put the flight departure at 12 hours in the reservation, it is a shame that there are people like you putting bad details of a company, when the fault is yours, what a shame, that there are still people out there like you blaming others for their mistakes, we do not want clients like you who damage our company, next time take a taxi on the street if you do not know how to use an application greetings
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Bare rot angående forhåndsbetalingen, frem og tilbake.
Reply from CBA TRANSFERS
2024.10.07
Hello, good afternoon. If you have any problems or questions, you could contact us directly so we can solve the problem. By posting a review, you are lowering our reputation on Google and I think that is not correct. If you do not have any problems with the company or any complaints about any service that has been provided to you, I do not understand your question about what you write here on Google and I would like you to explain to me what your situation is so I can help you. I will leave you my company's email address and contact me to solve any problem that has arisen and so that you can withdraw the review since this damages our business a lot without knowing what the problem was. Thank you.
Sir, hvilken anmeldelse er det? For jeg forstår ikke hva du sier hvis du ikke har reist med oss, hva er problemet, hvorfor legger du det tullet på Google for å skade bedrifter?
Sir, hvilken anmeldelse er det? For jeg forstår ikke hva du sier hvis du ikke har reist med oss, hva er problemet, hvorfor legger du det tullet på Google for å skade bedrifter?
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Thank you so much for your good and professional services. Always on time and very friendly staff. It is always a pleasure to have a talk with the driver. We have been working with CBA these last two years now and they never let us down. We definitely recommend this company. See you soon !
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