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Reviews (534)
Abdul Mukith
2023-09-28
Worst dentist in watford
New dentist don’t know what he did damage my bridge theth
Ask me new bridge need
Cost £2000
Please avoid this dentist
Margaret Fitzpatrick
2023-09-27
I have been attending Cassio Dental practice for well over 20 years, the staff are always courteous. All the dentists I have seen have been kind and caring. I am fortunate to have NHS treatment.
Dear Mrs Fitzpatrick, thank you so much for sharing your comments with us. We’re happy to hear that you remain a satisfied patient even after all these years and look forward to continuing to assist you with your dental needs.
Pat Dinneen
2023-09-26
Very polite and very efficient
Dear Pat, thank you very much for your kind feedback.
Omar Chaudry
2023-09-21
Had an appointment a short while ago and the hygienist said I need 5 appointments £50 each. First appointment she spent her time slowly cleaning my teeth and she could have cleaned so much more. Made an appointment somewhere else and I had my teeth cleaned in 2 appointments so the woman clearly tried taking my money even though I was a student then. Mentioned this to sangeeta shah there who’s a dentist, who then accused me of being a liar, began arguing with me, made me feel uncomfortable, completely denied and ignored what I was saying, and started going back and forth with me and such a defensive way like it was coming out of her own pocket making me feel very uncomfortable as a paying customer who’s spending my hard earned money the least one can do is show respect. I then wanted to make a follow up appointment afterwards but I had then realised she cancelled my appointment and took me off the practice, despite taking having taken my tooth out she disgustingly cancelled my appointment and took me off the practice. Very rude individual who obviously doesn’t have regard for patients and someone who doesn’t have a moral compass.
Dear Mr Chaudry. We appreciate your feedback. Perhaps you could contact us so that we address the pouts raised in more detail?
carolineanne pearson
2023-09-21
Lovely dentist, very friendly and professional
Made me feel very comfortable
Your in good hands
Dear Carolineanne Pearson, we really appreciate your feedback and look forward to welcoming you again soon.
Smile Smile
2023-09-20
Excellent dentist, friendly and very professional. Immediately helped and gave us referral. Very happy.
Dear Smile Smile, thank you so much for sharing your experience with us. We’re glad that we were able to assist you so promptly to get you the care needed.
Lisa Frontino
2023-09-18
Terrible customer service. Members of staff at the reception are totally rude and incompetent and the experience with one of the hygienist was not very pleased.
Dear Lisa
We appreciate you taking the time to share your feedback with us. Our records indicate that your last visit to us was back in April so perhaps you could call or email us so that we can address any concerns you had in more detail.
Виктория Миронова
2023-09-18
Excellent service, very pleasant staff and doctors. Very nice and clean around. And on time appointments!
Dear Patient
Thank you very much for your feedback.
Paul W
2023-09-17
I’ve been going to Cassio Rd Dental Practice since before it was at Cassio Rd! Good to see the premises are having a facelift as it was all rather tatty! I had a hygienist appointment, I was called on time, I’m happy with the service, you’d probably struggle to find much better in this day and age! I’m not happy with the reluctance to accept NHS patients, but I’m one of the lucky ones I guess as someone rang whilst I was waiting and was point blank turned down, shame for her!! At least the teeth were ok! Well until my next apparently regularly needed hygienist appointment that’s it from me folks, good luck!!
Dear Paul W,
Thank you for taking the time to share your feedback with us. We’re glad you like our new and improved practice and are also glad to hear that your check up was prompt and your teeth are in healthy condition. We do accept NHS patients but have extremely limited capacity to do so and take whenever possible. You’re most welcome to book in for a hygiene appointment but of course there is no obligation to do so. We look forward to welcoming you again soon.
Matt Lane
2023-09-12
Thank you for sharing your review with us.
Susie Pope
2023-09-12
Check up was fine. Quick and efficient. Receptionist seemed disinterested.
Dear Susie Pope,
We appreciate you sharing your feedback. Perhaps you can call us in order to discuss in more detail your experience with our reception team so that we can then address this further.
Carol Smith
2023-09-11
Pleased with my care
Dear Carol Smith
Thank you for taking the time to leave us a review!
Yasmin Caianiello
2023-09-11
Fantastic dentist who is patient and friendly with the children, I saw him myself today and he was gentle and reassuring
Dear Yasmin Caianello,
We really appreciate you sharing your feedback with us and glad your children had a positive experience during their visit.
vanessa wise
2023-09-11
I've had excruciating pain since Saturday evening called monday morning and they where very friendly and booked me in straight away I had my tooth extracted I do think this is one of the best dentists I've had over the years thankyou.
Dear Vanessa Wise,
We're so pleased to hear your feedback following your appointment today. Thank you for allowing us the opportunity to assist you and we look forward to welcoming you again soon.
Bhaven Ondhia
2023-09-09
Detailed and pain free experience provided by Dr Kotecha.
Dear Bhaven Ondhia
We really appreciate your feedback and look forward to welcoming you again soon.
TheHennessy1989
2023-09-07
very good 👍 new patient here and very pleased to have found this place
Dear TheHennessy1989, thank you for sharing your review with us following your first visit to our practice.
Maya Angelova
2023-09-06
Dear Maya Angelova, thank you for your review!
Polaris S
2023-09-04
The best ever. Professional and kind staff, always happy to help. 5/5
Dear Polaris S,
Thank you very much for sharing your comments with us.
daniel gould valentine
2023-09-03
First off.. i am not a fan of going to the dentist due it being one of those things that makes me very anxious. The team here though are so lovely. All the people i spoke with at reception, on the phone plus the dentist and his assistant were really understanding, reassuring and professional. Ticked all my boxes and more.
Dear Daniel Gould Valentine,
Thank you very much for taking the time to share your review with us. We’re pleased to hear that our team were able to ease any anxieties you may have been experiencing and we look forward to welcoming you again soon.
Simon Pickering
2023-09-02
As someone who hates going to the dentist, the whole experience was almost enjoyable. All the staff were very nice and professional. I would definitely go back.
Dear Simon Pickering
We really appreciate you taking the time to share your thoughts with us and look forward to welcoming you again for the same positive experience!