Upper Room Home Furnishings Reviews

Delivery was fantastic! Lots of notice for the timing. Friendly staff. I would highly recommend.

Besides the wait, which is to be expected for anything nowadays, My husband and I are very pleased with our purchases from Upper Room. The quality of our furniture is wonderful and the service we received at the store was amazing. Our sales rep was truly helpful throughout the process. The people who delivered our furniture were extremely courteous and the set up was quick and easy. My husband and I are very pleased with Upper Room Furnishing and will plan to continue shopping there for our future purchases. Regards, Tony and Kathleen Falace

Delivery was timely and the men were courteous, polite and efficient. We love our furniture 🤗

6-8 weeks became almost 6 months due to "supply issues". Not once did Upper Room contact me to advise of delays - I had to chase them down. Delivery was done by third party inexperienced amateurs.

I bought a table from this store four years ago, and ever since it’s been falling apart. On top of that it’s been a whole pain to even try to get it fixed/replaced

my favourite style but very poor customer service and sales was so unprofessional, do not recommend it and won’t do any future business with them, I was planning to buy my whole home furniture from Upper room but completely changed my mind. I am super upset. I ordered a second sofa as I wanted it to match the one that I already got, haven’t had a choice so made another mistake and ordered from Upper room. The delivery of my sofa was a frustrating experience. They postponed my order 4 times. The last time I didn’t get any call or email about the delays or new delivery estimates. No customer service phone number, all they ask is to leave a vm and they called me back after a week or so. Even worse, when it finally arrived after six months, the legs were the wrong color and the cushions were incorrect. Despite being told it would arrive in the first week of March, it didn't come until the second week of April. Their lack of communication and attention to customer care was disappointing.

Very good movers Henry and bret were courteous and set everything exactly where I wanted. They showed me how to do if I needed to rrmove the backings for the sofa too .

Quick, tidy, clean delivery

Our consultant Uzyol was very helpful, professional and knowledgeable. Delivery men Riley and Avery were excellent. Extremely considerate of my belongings. Friendly, professional and focused.

Visited the Hunt Club showroom today for a recliner I was met by a knowledgeable and pleasant salesperson/designer Dona . She showed me numerous selections and allowed me the time to try out different chairs with no pressure . She asked relevant questions and helped me towards the best chair for my needs . HIghly recommend URHF and Dona for your next furnishings purchase . FOLLOW UP After owning the chair for less then 2 months and numerous call to Customer service ( She was very polite ) they have not been able to resolve issues with my fjord recliner . The back and seat have different grains and tints of leather , and the seat is already showing signs of wrinkles . This 3000$ recliner is supposed to be highest quality furniture . Their claim is that this is normal . Edit after store response Thank you for responding Upper room . Please look at the pictures . This looks nothing like the chairs in your showroom or the Companies website . I have added website photo . Totally disappointing customer service

Our initial purchasing experience was quite good, the associate who helped us was knowledgeable, friendly and helpful, but the problems started with our first delivery. Our first set was a no-fit, though I will admit to some fault here, measuring for furniture is not a simple process, and I got it wrong. That said, when they attempted delivery, they told us the bigger piece (the one they tried first) wouldn't fit, but the smaller one (which they did not attempt) would fit. They otherwise took no measurements and offered no assistance with reselecting new pieces. When I went into the store to re-select, the associate we spoke with the first time was no longer employed there and none of the sales staff (including the manager) offered any help with ensuring we had the correct measurements, so I ordered a new sectional that included the smaller piece the delivery staff had told us would fit, though they charged an exorbitant restocking fee for the no-fit. This time the order took 12 weeks, over the 8 we had waited for the initial order, and when it arrived, not only did the smaller piece also not fit, the delivery staff were arguing with each other while they were working, couldn't get the old couch out without smashing it (which I was initially fine with as it was going to the dump anyway, but they did this before trying the new pieces, leaving me without a couch for weeks) and damaging my floors and walls on the way out. This time the staff took measurements and photos but when I went into the store again they still offered no assistance with sizing for reselection, and refused a refund. I would recommend going anywhere else. EDIT: Of course the store response didn't reply to any of my actual concerns. We just decided to take delivery and hire a different crew to put the furniture where we wanted it. When the upper room delivery drivers (the same two who were so unprofessional before) came to drop it off, one of them hurt his hand trying to get the couch through the door, started yelling and swearing, waking up my toddler, dropped the couch, and they both just walked away, leaving the door open to the cold and letting my dog out, with the couch blocking the door from being closed, leaving me to drag the couch out of the way by myself, and go get my dog and close the door. I feel bad for his injury, but this is just a continuation of the absolutely awful delivery experiences we've had with this company.

Very professional and on-time delivery. Thank you.

Excellent expert and pleasant delivery Team!

Unbelievably poor and irresponsible costumer service! not satisfied at all of my purchase and will not recommend it to anyone!

I bought a dark-colored sofa set a while ago because I heard about the quality of the store's merchandise. After six months, the color began to change and tend towards yellow. The color was faded, and the sofa looked old. I continued to write to them for 8 months and they did not respond or the response was useless. Then they said that this is not covered by the warranty, and if I want, it is possible to change the fabric at my personal expense. Unfortunately, I was disappointed in them

Due to store renovations sale, I did not have to wait for this chair to be built, which made it a most excellent experience.