Horizon Reviews

Ken Woolbright 2025.06.23

     

I have been using Horizon software for over 15 years and I am pleased and I recommend the report writing software. Horizon reports are much easier to understand than most the other inspection software. I have shared a 5 star review in the past. I am writing this report to discuss an issues they had earlier today. (Lets evaluate when things go wrong) I have always had great support when things go wrong. Today, I had a software issue. I contacted support and within 30 minutes the problems was resolved. (Note: I have written over 3000 Horizon reports and had very few software issues. ) I wanted express my happiness with the customer service to keep my downtime minimal. I encourage you to compare different report writing software companies and you will find Horizon is all you need. Best wishes.

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Reply from Horizon 2025.06.24

Ken, Thank you for your incredible support over the past 15+ years and for sharing your positive experience with Horizon! We're glad to hear Horizon has served you well across 3,000+ inspections, and that our amazing support team was able to resolve your recent issue quickly.

Your kind words about Horizon reports being easier to understand than other software means a lot. We appreciate and value your recommendation and are proud to be your trusted tool. Thanks again for taking the time to share your feedback — we’re always here when you need us!

Lee Best 2025.05.21

     

Stave is awesome the only reason I want your company to be my company.

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Reply from Horizon 2025.06.11

We have an amazing team front to back. Thank you for letting us know Stave helped you get started.

Misha Markov 2025.05.17

     

Our company has been using Horizon for number of years, it's a great software where you can combine work orders, scheduling, send invoices, and write reports. however in recent years after some major updates on the Horizon app some major issues started coming up and Horizon team is very slow to fixing them, the previous version of Horizon mobile 3 app has a lot of bugs such as: it won't let you add photos using that option on the app, sometimes it wouldn't even attach any of the photos to the comment which would make report writing very time consuming, the last update made it even more difficult to work on the app, it does have a good new look, but its gotten so much slower to load, very slow to sync inspection data, it repeats the comments twice when you click on them, and the last drop was when after 3 hours of doing home inspection on a very complicated home, I pushed sync and the app kept loading the data forever and eventually just erased my entire inspection, all comments and photos were completely gone, I can't afford driving another 1.5 hours to the inspection and spend another 3 hours there, it creates a lot of liability issues, something related to health and safety can be missed in the report! Horizon team, we have 7 home inspectors working using this app, and everyone has issues with it that come up every day, please address it!!! I wanted to add more to it now, I know that all photos are on my phone, but try to imagine writing report with 400 photos just guessing where they go, my last two reports were completely gone too this morning, this is very frustrating, not only it will take me way longer to write the report, it may also be a liability issue, we do inspect for heath and safety, and those safety notes may be erased because of horizon failure, don't tell me I have to rely on my memory, we're using Horizon to to make it easier to write the reports and paying a lot of money for it, this has be fixed!!!

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Reply from Horizon 2025.05.14

We appreciate your feedback Misha and thank you for your detail and patience as we work through these new issues and have alerted the support team to follow up with you. As a reminder, all photos are backup on your device.

Dereck Scanie 2025.01.31

     

I've used other software for home Inspections in the past.. and for ease of use this one was by far the best... thank you horizon.

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Reply from Horizon 2025.02.03

Welcome Dereck and thank you for joining the network of Horizon Professional Home Inspectors!

Kevin 2025.01.27

     

Stave was outstanding. he answered all my questions and very knowledgeable. he truly understands the business I'm in. I look forward to using horizon.

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Reply from Horizon 2025.01.27

Thank you for letting us know how we did! We have an amazing team at Horizon and proud that anyone can help and answer questions to get you where you need to be.

Chris Shelton 2024.08.26

     

I used to like this software until I realized how much I was paying for an outdated tool. When the new version came out, I actually considered sticking with them, until I realized it's bugged, badly. Multiple photos, photos not added, photos flipping on editing. It's so horrible that I now spend more time on inspections and time at home glossing through my entire report to make sure my report is right. Back a few days later. Have a client asking for their report but I can't send it because over half the images won't go in the report. What a joke of a company.

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Reply from Horizon 2025.03.14

Thank you for your feedback and for leaving your review! We're sorry to hear about the photo issues and happy to work through these with you.

David E. Henke 2024.01.18

     

Last week I inspected a property on the river in northwest Alabama. No connectivity with T mobile and had to call Horizon for help. Stave and Chris helped sync to a visiting Real Estate agent who had ATT. Got the job done and was able to record my inspection. This helpful service when I am stressed was most beneficial and why I stay with Horizon. Seven years and way over a 1,000 properties with Horizon. Thank you.

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Reply from Horizon 2025.01.27

Thank you so much for your feedback and for trusting Horizon over the past seven years—it’s an honor to be part of your success! We’re thrilled to hear that Stave and Chris were able to assist you in a stressful moment and ensure you stayed connected to complete your inspection. Providing reliable support, even in challenging situations, is exactly what we aim to do for our Home Inspection Professionals like you.
We truly appreciate your loyalty and are proud to be a partner.

Ben Yousefzadeh 2024.01.02

     

I've been using Horizon's inspection software for 5 years now, and I can't complain. It's a very streamlined easy to use software, and has a mobile app so you can write your report as you inspect the home. Great customer service & support if you ever need it. I strongly recommend it!

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Reply from Horizon 2024.01.02

We appreciate your trust in Horizon and Carson Dunlop, and we look forward to continuing to serve your Home inspection business & needs.

Hanson Home Inspections 2023.12.05

     

I've been using the Horizon software since starting my business. My business would not be where it is today without the help of this software and the support team behind it. I don't just use it for my inspection reports, I use it for my everyday business needs. Everything from invoicing to marketing, it covers it all. My clients all love how professional and easy to read the reports are.

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Reply from Horizon 2023.12.07

Thanks for sharing your experience and how Horizon helps with your business. We love hearing how user-friendly and professional your client feedback has been.
We look forward to continuing to serve you better.

Troy Rack 2023.11.30

     

I've been using Horizon software for years. The professional looking reports along with user friendly interface makes it a must for any home inspector. Also, the support team has always been very friendly and always able to answer any of my questions

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Reply from Horizon 2023.11.30

Thank you so much for sharing your experience with Horizon report writing! We greatly appreciate your feedback and are thrilled to hear the support team has exceeded your expectations and enhanced your experience.

Better Homes Inspection Lavorgna 2023.11.26

     

Great software/very responsive/ top notch/ With this software your report is literally complete by the end of your inspection. No more hours of writing reports. Great job !

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Reply from Horizon 2023.11.28

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you find our software to be great, very responsive, and top-notch. We understand how time-consuming report writing can be, and we're delighted that our software has helped you complete reports quickly and efficiently.
If you ever have any questions, suggestions, or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.

Mark Retallick 2023.10.26

     

I have used Horizon report writing for 1.5 yrs, I tried a few others but few can compare to the ease of use, the ability to configure your own way, it is simply the best looking report out there. Highly recommended

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Reply from Horizon 2023.10.26

It's fantastic to know that you've been using Horizon Inspection Software for your report writing for 1.5 years and have compared with other alternatives. Your endorsement of Horizon's ease of use, configurability, and the final report is valuable. User-friendliness and customization options are undoubtedly critical factors in making a software tool stand out, and we're delighted to hear that Horizon excels in these aspects.
The Horizon Team

Eli Boroumand 2023.08.21

     

Highly recommend Horizon Software for home inspections! Very user friendly and easy report that can be read by clients. Customer service is excellent

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Reply from Horizon 2023.08.21

Thanks for posting your feedback!

Dan Burke 2023.06.09

     

Horizon inspection software makes for a great end product! Once you learn your way around, its fairly quick to make your entries in the field. I finish up on the computer just because its easier to review everything and to see the actual finished report. The realtors love the Action Item list that gets generated along with the report as this makes their job easier when they are developing their "ask" list for the seller. I've been using horizon for 10 years now and even when there have been some tech glitches, its always been easy to get a hold of someone you can understand and who doesn't speak in software terms you can't understand. I've tried most of the inspection software out there and stay with horizon because of how great their people are if you have any questions or suggestions.

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Reply from Horizon 2023.06.09

We appreciate you sharing your feedback and experience. Houses are complicated and we strive to ensure you have a complete list of report items to help you get started. Of course, it's easy but takes time to learn where things are and customize.

Mike Peterson 2023.05.24

     

I have been using Horizon reporting software for about 10 years now and I find it very user friendly and the clients love them.

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Reply from Horizon 2023.06.09

We love the reports too! They're the most professional and informative in the business.

Eric Evans 2023.05.02

     

Been using Horizon for over 5 years now. I have looked around and cant find anything else worth a change. The service is outstanding. Thank you for making my job easier and more productive.

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Reply from Horizon 2023.06.09

Thank you for taking the time to share your Horizon experience!

Rick Belliveau 2023.05.02

     

We have a team of 10 inspectors, have been using Horizon report writing for 10 years and have found it to be excellent. The platform is very reliable, the flexibility in creating comments is simple and the tech support team is awesome. Most important, our clients always send positive feedback about the report and that makes us look good.

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Reply from Horizon 2023.05.02

Your inspection reports really are powerful and timeless. Happy to work with you and your team. Thanks Rick!

Wesley Calhoun 2023.04.04

     

Excellent product, user friendly yielding a profesional product.

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Reply from Horizon 2023.04.05

Thank you for sharing!

Richard Malin 2023.03.27

     

I have been using Carson Dunlop Horizion for many years. I am completely satisfied with the system and highly recommend it.

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Reply from Horizon 2023.03.27

It's been great working with you as well! Thanks Richard

taterchip888 2023.03.20

     

The phone app likes to crash ever so often.

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Reply from Horizon 2023.03.20

Hi, can we contact you to get more detail into the problem?