Carparts Reviews

Joe D 2025.01.25

     

Purchased a tailgate. I brought it to the body shop to get painted and they told me it was bent and dinged. So I purchased another and it was damaged as well they should really foam pack the parts. I am now returning one and having the body shop repair one and having to pay more.

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Harned G 2025.01.24

     

Great Service! Will do business with your company again in the near future.

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Valerie H 2025.01.24

     

HORRIBLE customer service and business. Ordered ********************** 2 weeks before Christmas. Received parts month later. Wrong parts and missing parts.They *re-sent* parts supposedly, never received. Another week of waiting, even contacted owner, Meniare, the owner assured ** something would be done. Nothing.Missing parts, $200 later, they refunded me $28. Thanks.Get your business together.Making millions and who cares about the little ********* dissapointed.

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Zach L 2025.01.22

     

After my order had been lost they were very quick to issue a refund for the inconvenience

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Ruben Q 2025.01.19

     

Ordered a driveshaft, quick delivery. Part was ready for install right out of the box.

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Material Handler in Grand Prairie, TX 2025.01.18

     

THE BEST! Pros:HR is always available to help when you have questions Cons:Standing most of the time

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Paul T 2025.01.18

     

Exactly what I needed. Item fit like a glove and required no modifications. Appears to be made well

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Ronald P 2025.01.16

     

The right parts, fast delivery, easy to use website and decent prices. Good job!

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KK H. 2025.01.16

     

Very, very disappointed in the way the box arrived. It was ripped open in two separate places. Contacted carparts.com and they said I should have chosen "insurance". I told them I ordered it over the phone and the guy helping me never mentioned anything about insurance and it was a robot chat. If the part is compromised, I still have to pay the mechanic to take my entire door apart $$$ top see if the part is good $$$. Can't roll my window down, so I can't wait for a new order to arrive, I needed it and it was held up for 12 days after the guy on the phone (check the recording) told me it would be here in 3 days. Disappointed in the experience, I really wanted to love it too. PS...couldn't attach the photo's of the box here for some reason.

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Bobby J 2025.01.15

     

I was prized with everything parts were on time and customer service was good

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jjones1985306195 2025.01.14

     

Verified

I CHOSE THE WRONG PART! Turns out it wasn't my fault - Carparts doesn't sell what I needed. Customer Service was very helpful - sent a prepaid return label & I was refunded the entire purchase amount FAST!! Thanks so much for your help with this!

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Reply from Carparts 2025.01.14

Hi jjones1985306195,

Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback and we are glad that we were able to turn things around. We hope to do business with you again soon.

Regards,

CarParts.com

Travis S 2025.01.13

     

Happy with purchase. Quick delivery. ?? Will buy again in the furure. Thanks

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wfriant 2025.01.13

     

Verified

bosch windshield wipers I found the right windshield wipers for my car at a good price. They arrived a few days after I placed the order and they were extremely easy to install.

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Reply from Carparts 2025.01.13

Hi,

Thank you for your feedback. We're so glad to hear that you found the right windshield wipers at a great price and that they arrived quickly. It’s also wonderful to know that the installation was easy for you. We truly appreciate your support and hope to serve you again in the future

davidfoster2516485469 2025.01.12

     

Verified

Good looking parts Parts arrived earlier than expected, and were well packed.

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Reply from Carparts 2025.01.12

Hi David,

Thank you for your feedback! We're glad the parts arrived early and in great condition. We appreciate your business and look forward to serving you again!


Thank you,
Norylin T.
Customer Advocate Team

Joseph W 2025.01.11

     

Parts came in on time and exactly what i needed. Also communication was great.

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dscottharrod 2025.01.11

     

Verified

Exactly the Brand Brake Kit I desired found here and the plus of at the Best Price I found! I've thru the years purchased at least 5 or 6 "Power Stop" brand drilled and slotted and coated rotors including awesome low or near no dust Ceramic brake pads as well. When I found it time for new brakes on the rear of my SUV a Ford Edge I found the correct complete Power Stop Brake Kit and at the Best Price and Fast n Free Shipping included, I last year had installed the "Power Stop" Brake Kit on the front of this Edge. We a few times a year tow our Pontoon Boat to various lakes around the Central KY area and for safety I demand to always have Great Brakes and I do and these are my go to resource, they pleased me for years time and time again!

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Reply from Carparts 2025.01.11

Hi dscottharrod,

Thank you so much for sharing your experience with us! We're thrilled to hear that you've found the exact Power Stop Brake Kit you were looking for, at the best price, and with the added bonus of fast and free shipping. It's wonderful to know that you've been consistently pleased with the performance of your brakes, especially given how important reliability is when towing your Pontoon Boat. We truly appreciate your loyalty to our products and are happy to be your go-to resource for all your brake needs. If you ever need assistance in the future, don’t hesitate to reach out! Safe travels and happy driving!


Thank you,
Norylin T.
Customer Advocate Team

richardkirkland 2025.01.10

     

Verified

Excellent service Carparts has provided excellent products and service on all of my orders.

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Reply from Carparts 2025.01.10

Hi richardkirkland,

Wow, thank you so much for the fantastic review! We're thrilled to hear that you've had such a great experience with our products and service. Your support means the world to us, and we can't wait to assist you with your future orders!

Regards,
CarParts Team

johnh3106939022 2025.01.09

     

Verified

Great customer service Great customer support and good website, easy to search.

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Reply from Carparts 2025.01.09

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service and found our website easy to navigate. Your feedback motivates us to keep striving for excellence. We appreciate your support!

Angelina S. 2025.01.09

     

Verified

Poor packing. Broken part Not anything to protect part. It came shattered and missing pieces. Return was actually simple. But I was told I had to dispose of the broken item. I won't be using them again

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Reply from Carparts 2025.01.09

Hi Angelina,

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We never want any customer to feel unsupported, especially if an error on our end caused an inconvenience. Your satisfaction is very important to us, and it’s disappointing to know we didn’t meet your expectations.

We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.

Here's your ticket # CF-6624. Please write this on the subject of your email for immediate assistance.

Thank you for your patience.

Best regards,
CarParts Team

Senior Project Manager 2025.01.07

     

Verified

Autonomy is given You have the autonomy to manage your time and tasks but sometimes this will make you feel alone so reaching out to others and asking alot of questions really helps. No structuredResource material and PMO system is not yet fully established but they’re on to it.

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