Verified
I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my mother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!
Placed an online order for an item. Never received a confirmation email. Strike 1.
A week goes by and my credit card authorization hasn’t turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 — dont show an item as in stock if you didn’t already have it in stock.
Two days later, still no email or tracking info, so I have to call again. Strike 3.
This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere’s pricing) — idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would?
On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.
Verified
Placed an online order for an item. Never received a confirmation email. Strike 1.
A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock.
Two days later, still no email or tracking info, so I have to call again. Strike 3.
This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would?
On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.
Reply from Canal Sound Light & Light
2026.05.23
Hey Rell. We really apologize for this. We haven't been able to keep up with the website lately as we're a mom and pop store and our inventory system doesn't tie into the website. Also, manufacturers frequently change prices all the time due to various geopolitical and other factors. It makes it hard for some of us to stay on top of things.
In the past, we've been able to work through this. However, when I looked up our recent cost price, it shot up to almost double. I should have called you sooner to explain. In the past 5 years, we've gotten busier with rental, production, and installations. Unfortunately, our website has suffered because of this. If you are still needing that item, we can do 20% off for you as a courtesy. Just let me know. Again, we apologize.
-Jeff x213 jeff@canalsoundlight.com
In the past, we've been able to work through this. However, when I looked up our recent cost price, it shot up to almost double. I should have called you sooner to explain. In the past 5 years, we've gotten busier with rental, production, and installations. Unfortunately, our website has suffered because of this. If you are still needing that item, we can do 20% off for you as a courtesy. Just let me know. Again, we apologize.
-Jeff x213 jeff@canalsoundlight.com
1.website inaccurate, pay and pickup and getting told they don’t have it, even though it says available online, not apologizing at all but claiming they didn’t respond to the order. But you do accept the payment? 2.staff totally unfamiliar with the things they sell.
Received apologized from Jeff later, a gentleman with care for the business. I wish this place all the best.
You could do better with gear as far as prices are concerned
Reply from Canal Sound Light & Light
2025.11.29
We have a wide selection of sound, lighting, and DJ equipment. We feature 100+ speakers and 65+ lights available for demo. Was there a specific item that you were looking for? Unlike other stores such as B&H or Guitar Center, our prices are negotiable. All you have to do is make an offer! Let us know if we can make a deal! -Jeff 2129256575 x213 jeff@canalsoundlight.com
