United States Heating & Air Conditioning Reviews

Renee Turman 2025.06.16

     

I have been a ProTech customer for over a decade. I'm awaiting a return call from management before I can complete this review. Odd, the number you said to call does not connect.

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Reply from United States Heating & Air Conditioning 2025.07.22

We strive to provide every customer with stellar customer service. Please contact us at +1 407-291-1644 so that we may properly assist you and provide you with a more enjoyable experience.

Justin Fox 2025.05.29

     

We have had this company out three times in 6 days and they cannot fix our unit and it’s less than a year old. To add insult to injury they were supposed to come out today for the forth time but never showed up. We didn’t even receive a call. When I called at 11pm I was told it was rescheduled to the next day between 3-5pm. When I asked who to speak to they told me there was no one available to talked with. Yet they guarantee 24/7 service? Terrible company. Do not do business with them

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Reply from United States Heating & Air Conditioning 2025.07.22

Hi Justin Fox, Thank you for sharing your feedback. Our team values all customers and we always strive to provide the best experience possible. Please contact us at +1 407-291-1644. We would appreciate the opportunity to speak with you and rectify the situation.

Jose Brambila 2025.04.26

     

KEEP AWAY I do not recommend Pro Tech. Since US HAC has been taken over by Pro Tech, expect exorbitant rates. Expect very friendly salesman and technicians, but they use that to try to lure you to trust their high prices. They do not honor USHAC warranties (I had a 10year parts and labor warranty on a 4 year old unit). I bet you’ll need a new water heater. 1. HVAC issue where mold was growing on the sealing between the blower and the attic. Instead of a technician to solve the problem, they sent 2 salesman who tried selling me a UV light (which would do nothing because the light is before the mold growth and would get contaminated when going into the attic), entirely new ducts (after only looking at the first two feet of ducting), a new seal replacement, and a water heater (not kidding) all totaling over $30k. Or a “bargain” $1k for new sealing. They would not honor US HAC 10 year parts and labor warranty. They stopped all communication when I brought it up multiple times. 2. A toilet leak. A technician came out and seemed to diagnose the problem using just his experience. He didn’t want to charge me $700 to remove the toilet and diagnose a problem that he didn’t think existed . He told me how to solve it myself. I trusted his expertise, saved money, and seemed to solve the problem. Until 3 months later, there was a mushroom growing in the corner behind the toilet. The leak was plugged but not fixed. Called him back and he still didn’t want to take the toilet out because he didn’t think there was an issue. I finally convinced him to for a $700 charge (remove, diagnose, reinstall). Found a crack in the toilet immediately after removing. Proceeded to quote me $1400 for a new toilet that they would provide, or $700 if we provided one from Home Depot but that would not have any product or installation warranty. Keep in mind that he already charged us $700 to only remove the old toilet since he never reinstalled it. He said none of that cost would count towards the new toilet being installed, bringing the total quote to $2100 for a new toilet. He also recommended a new water heater. My wife and I picked up a new toilet from Home Depot and installed it ourselves — totaling less than $200. In total, $700 to remove a toilet and $2k for a mold company to come in and get rid of all the mold and mushrooms because he didnt fix it the first time. I would not recommend Pro Tech to anyone!

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Eddy S 2025.02.26

     

Great work!

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Reply from United States Heating & Air Conditioning 2025.02.26

Eddy S, Thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Pro-Tech Air Conditioning & Plumbing Service. We appreciate your business and look forward to serving you again in the future.

Brian Ledebur 2024.09.13

     

The $49 diag fee is very reasonable. Guy came Saturday and was very nice. Told us we needed the electrician and said we'd get a call that day. Day came and went. Followed up on Monday, and the guy seemed surprised we hadn't gotten a call yet and assured us we would. A week later and still no call. Another company came out and fixed same day. We just needed a fuse. They ripped us off but at least we have working AC and aren't waiting for a call that might not ever come. I wanted to like them, but unfortunately I would not call again or recommend.

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Reply from United States Heating & Air Conditioning 2024.09.13

Thank you for your feedback, and we sincerely apologize for the lack of follow-up and communication you experienced. We strive to provide timely and effective service, and it's clear we fell short in your case. Your experience is important to us, and we will address these issues internally to improve our response times. We appreciate your input and hope to earn your trust again in the future.

sandra gerard 2024.06.03

     

Great service highly recommended

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Reply from United States Heating & Air Conditioning 2024.06.03

Hi sandra gerard, Thank you very much for the wonderful review! We always strive to provide every customer with the best service possible. We appreciate you telling the world about us!

M L 2024.05.25

     

My AC stopped working after they serviced it 4 days earlier. I called them to have them come to check it, and they said they didn't have anyone available until 3 days, when they are a 24-hour service company with on-call. Doesn't make any sense!

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Reply from United States Heating & Air Conditioning 2024.05.31

Hi M L, Customer satisfaction is always a top priority at United States Heating & Air Conditioning: Plumbing & Electrical. We strive to provide the best home services possible. We would appreciate the opportunity to speak with you to properly address your concerns. Please contact us at +1 407-337-7925 at your convenience.

Luis Alberto Arce 2024.04.02

     

Wow! what a great job, Osvel Torres the technician was amazing the whole team went beyond my expectations ,They rook their time to explain and walk me through the whole process, I highly recommend the company, thank for a job well done. Other than Adam the sales person lying to me, you see he had no reason to tell me that I was going to received a $46 refund for the diferencie on the price quoted and the finance charged. A company like this don't need lying sales people

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Reply from United States Heating & Air Conditioning 2024.01.25

Hi Luis Alberto Arce, Thank you very much for the wonderful review! We always strive to provide every customer with the best service possible. We appreciate you telling the world about us!

Kenneth Nteh 2024.03.29

     

Best install I ever had. David was super funny and made me laugh the whole time. Gave me a better deal ($2000 cheaper) than a competitor. I am happy all the way. ☺️☺️☺️☺️☺️

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Reply from United States Heating & Air Conditioning 2024.03.29

Hi Kenneth Nteh, Thank you for taking the time to review your experience with us. We value customers like you and truly appreciate your feedback!

Joseph Stuthers 2024.03.29

     

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Reply from United States Heating & Air Conditioning 2024.03.29

Hi Joseph Stuthers, Thank you for the great rating! We love hearing from our customers!

Ess TeadDee 2024.03.25

     

This company is great. We had some work done on our house and when going to bed we noticed the Ac was no longer working. Thinking we would just leave a message for the morning person we called. Within 2 rings and 5 minutes we were setup with an appointment for the next morning. Morning time rolls around and Ray is there in a reasonable time. I explained my issue and he fixed it in 10 minutes! It was a reasonable price. Thanks for being a Ray- of Sunshine on a hot Monday morning.

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Reply from United States Heating & Air Conditioning 2024.03.25

Ess TeadDee, We are so glad you were pleased with our service. Thank you for choosing and trusting us with your plumbing, heating and cooling needs.

Bobby Spica 2024.03.25

     

Pleasant, quick and courteous!

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Reply from United States Heating & Air Conditioning 2024.03.25

Hi Bobby Spica, Thank you for choosing United States Heating & Air Conditioning: Plumbing & Electrical! We are committed to our customers and value your feedback. If your friends and family are ever in need of our plumbing, heating and air conditioning services, we would be happy to help them.

Deleted343 Tony 2024.03.25

     

Max, is an absolute asset to this company. Professional, punctual, honest and thorough. Our overall opinion of USHAC has been affected by numerous service calls and issues with the system which we had installed. Purely rating Max, this is a 5 star review. I cannot yet give the company 5 stars as there is still outstanding work pending. ***Adding to this review as it won’t let me make a new one. Andrew is a great technician. Patient. Thorough. Neat. Very good experience with him and although we continue to have issues with the system and the company, it does not negate the hard work of these two individuals.

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Reply from United States Heating & Air Conditioning 2024.03.15

Tony Martinez, Thank you for choosing United States Heating & Air Conditioning: Plumbing & Electrical! We are so happy to hear you had a great experience with us. We love what we do and appreciate your support!

Lucy Alarcon 2024.03.24

     

The tech was great, respectful, friendly and knows what he is doing. The schedule through U.S. Heating and Air Conditioning is the worst. It took the tech 1 day x 3 weeks to complete a job of 2 to 3 days.

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Reply from United States Heating & Air Conditioning 2024.02.13

Thank you, Lucy Alarcon, for the highest rating. We aim to please all customers. We are so happy we met your expectations. We hope to be of service to you again in the future.

Time Theory 2024.03.24

     

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Reply from United States Heating & Air Conditioning 2024.03.29

We appreciate your feedback and will take it into consideration for future improvements. Thank you for sharing your experience with us.

Angela Kinzey 2024.03.23

     

It was very good I would recommend him to any one thank u

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Reply from United States Heating & Air Conditioning 2024.03.23

Hi Angela Kinzey, We are so happy to hear about your experience with us! Thank you for your kind words. We offer plumbing, heating, air conditioning, indoor air quality and water heater services. Please give us a call if we can be of service to you again in the future.

Teresa Stokes 2024.03.20

     

We are very happy with US Heating & Air They have been the company we have used for years now. Today Ray was here to do a maintenance check . He was very polite, professional & punctual . He was great ! We appreciate the level of service we get every time we ever need them . Thank you !!

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Michael Starks 2024.03.20

     

I was very impressed with your technician Andrew Acosta. He displayed excellent professionalism, knowledge, and initiative while performing the A/C Inspection. Andrew is top notch and an asset to your organization. Thank you.

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Reply from United States Heating & Air Conditioning 2022.09.16

Hi Michael, We value your comments about our team member, Damien and he will as well. Thank you!

Robert Culver 2024.03.19

     

Max came out to look at my HVAC issue and quickly determined my new unit was not wired for my new communicating unit. He ordered the correct thermostat and will install to make my system run as designed. Max is very knowledgeable and is a true professional!

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Reply from United States Heating & Air Conditioning 2024.03.13

Hi Robert Culver, We are so happy to hear about your experience with us! Thank you for your kind words. We offer plumbing, heating, air conditioning, indoor air quality and water heater services. Please give us a call if we can be of service to you again in the future.

Nury Suarez 2024.03.19

     

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Reply from United States Heating & Air Conditioning 2024.03.19

Hi Nury Suarez, Thank you so much for the great rating. We appreciate your support!