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Did a few sessions of skin booster with them. Recommended skin booster as it makes my skin look and feels good. The results were good and my skin not that dry anymore. The aestheticians were knowledgeable and friendly. Not only did I join the gym, but it was actually effective in helping me reach my goals! Plus, the staff were always friendly and welcoming :)
Reply from cAL
2022.04.27
Thank you for your review, Jia hui! We're so glad to hear that you've had a positive experience with our skin booster and aestheticians. Your feedback is valuable to us and we appreciate your taking the time to write it. We hope you'll continue to visit us for all of your skincare needs. Thank you again!
I went for their postpartum event and honestly felt cheated. The ad made it seem like a free full trial, but it was just a 1â2 minute demo on a small square part of one side of the arm (they call it grid), not even the full arm or both sides. (ONDA machine)
Iâm 6 weeks postpartum, and since it was a postpartum event, I expected suitable treatments. But only when I got there was I told that C-section mummies canât do tummy treatments for 6 months and that many treatments couldnât be done. None of this was mentioned in the ad, which is very misleading.
I did a paid LPG trial since I was already there and didnât want to waste my trip down, but the experience felt messy and uncoordinated. Firstly said she didnât have time to do my paid treatment as she had another customer, but then came back to do it instead, while selling me packages. Only consolation was that the staff wasnât pushy.
I used to be their customer years ago and felt the service quality has really gone downhill. Overall, unclear advertising and poor communication made the whole experience truly disappointing. Wonât be going back there anymore.
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Was attracted to cal cosy entrance and was even greeted warmly by receptionist Karei. They brought me to a room to ask about my concerns and my therapist Rayna explained the different machines they have. I did the onda pro treatment and after the treatment I love it so much that I signed a 9 months package. Thank you cal for making me lose my 2kg after 6 months post partum!
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I signed up for the 3-month âunlimitedâ Onda Pro package because I was interested in their body sculpting treatment, and the location is very convenient (just across from my workplace). The consultant who sold me the package said I could come for unlimited sessions and even mix and match body areas (e.g., arms and belly in the same session).
But during my very first treatment, I was told I could only do one area at a time, limited to 4 grids per session â meaning I had to choose either arms or belly, not both. This was completely different from what I was told before signing. When I raised my concerns, the consultant was dismissive, gave confusing explanations about âprotocols,â and brushed me off with excuses instead of offering real solutions.
Another issue is the package validity. In their WhatsApp admin chat, I was told the 3 months would start from my first treatment. But when I went down in person, the consultant said it started from the sign-up date â which means time was already running even before I began treatments.
Overall, I feel misled. Poor product knowledge, inconsistent communication, and a lack of concern for whatâs best for the client. Definitely not the experience I expected when signing up for a supposedly âunlimitedâ package
Reply from cAL
2025.09.17
Dear Carven,
Thank you for sharing your feedback with us. Weâre truly sorry to hear about your experience and any confusion caused during your journey with us. We value your trust and would like to address your concerns directly.
1. Regarding the 4-grid limit per session, this is a safety protocol designed to prioritize your well-being. The treatment can cause temporary inflammation, and limiting each session to 4 grids ensures your body has adequate time to recover safely and effectively. While we regret that this wasnât fully explained during your consultation, please know that this policy is in place to protect you and deliver the best possible results.
2. On the unlimited package, weâd like to clarify that you are welcome to visit us daily to treat different body areas. The 4-grid limit applies only to each individual session for safety reasons, but the package remains unlimited in terms of the number of sessions you can book within the validity period.
3. Regarding the package validity, we sincerely apologize for any miscommunication. To clarify, the 3-month period begins from your first treatment, not the sign-up date. We will absolutely honor this and ensure your package reflects this policy.
We truly value transparency and delivering high-quality service, and weâre sorry to hear that your experience didnât reflect that. Please know that there was no intention to mislead, and we appreciate the opportunity to address your concerns.
Thank you for sharing your feedbackâit helps us improve. We look forward to continuing to support you on your body sculpting journey.
Thank you for sharing your feedback with us. Weâre truly sorry to hear about your experience and any confusion caused during your journey with us. We value your trust and would like to address your concerns directly.
1. Regarding the 4-grid limit per session, this is a safety protocol designed to prioritize your well-being. The treatment can cause temporary inflammation, and limiting each session to 4 grids ensures your body has adequate time to recover safely and effectively. While we regret that this wasnât fully explained during your consultation, please know that this policy is in place to protect you and deliver the best possible results.
2. On the unlimited package, weâd like to clarify that you are welcome to visit us daily to treat different body areas. The 4-grid limit applies only to each individual session for safety reasons, but the package remains unlimited in terms of the number of sessions you can book within the validity period.
3. Regarding the package validity, we sincerely apologize for any miscommunication. To clarify, the 3-month period begins from your first treatment, not the sign-up date. We will absolutely honor this and ensure your package reflects this policy.
We truly value transparency and delivering high-quality service, and weâre sorry to hear that your experience didnât reflect that. Please know that there was no intention to mislead, and we appreciate the opportunity to address your concerns.
Thank you for sharing your feedbackâit helps us improve. We look forward to continuing to support you on your body sculpting journey.
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