I called Monday for help with a small tax problem. Said they would call me back. It's now Wednesday. If it was tax season I'd understand. It makes me agree with another comment about never getting calls returned. And being a bit upset about it. If you don't want my small amount of business, just say so. I only gave a star so I could let you know it's not a good professional look for you. I'll take my measly tax problem elsewhere thank you.
The absolute best tax service around! I have been coming here since 2018, and have always had a great experience... highly recommend! They go above and beyond what's expected, and communication has never been an issue. Thank you for everything Jennifer, Chris, and Kylin! I really appreciate your help!
In previous years, I've also worked with Michelle, Bev and Doug... they have been wonderful as well. This is why I continue to come back every year.
A great experience with my tax specialist Jennifer. She walked this old farmer right through the process. Of course after she answered many of my questions. Thank you for being patient with me! Bev and Doug have always been pleasant and helpful in the past and I'm sure they will continue. I'd recommend these folks to anyone!
I had a poor experience with Bev. I often found her difficult to reach. I would call multiple times before I would receive a call back. On at least one occasion I received mail from the IRS which I forwarded to Bev. It went unanswered.
Mostly recently I learned my business taxes had been filed incorrectly. Admittedly, I was partially responsible for this error as I had wrong information on my end. Bev took over a week to respond by which time I had already had someone else take care of it. Only when I went into the office in person with my complaint did I receive a call back. Both the person at the front desk and Bev were quite dismissive of my concern. Bev asked at one point 'how long have you been doing taxes' when I expressed difficulty trusting her advice due to my current tax circumstances. Through many calls to the IRS, I learned that my business' taxes were pending with the IRS because they were on the incorrect form. I would think my tax preparer would be aware my returns were not accepted. I also learned that my business taxes were not filed at all for one of the years. When I asked Bev about why they weren't filed I was told she had a medical concern that year and it was a tough year. The only remedy I was offered for any of the concerns was that she would file the amendments. I elected not to do that due to my inability to trust their work.
I can't honestly recommend her to anyone in good faith.
This used to be a very family friendly place, You could talk to Bev or Doug anytime you needed to. Doug retired, not sure about Bev cause you can never get a phone call back anymore. Whoever took over has completely changed it to a robotic place.. No personal interaction like it used to be, want everything done online. Just disappointing, was such a great place where Bev and Doug made you feel welcome. Changing with the times is expected, but to take the human and friendly atmosphere out of it is the sad part.
Thank you for sharing your feedback. As the owner, I want to personally address your concerns and let you know how much I value the relationships we’ve built with our clients over the years.
Doug retired a couple of years ago after decades of dedicated service, and I know he would be deeply touched to hear how fondly you remember him. As for myself, I’m still here and fully involved, especially during busy times like the final days of the tax filing extension period. I understand you reached out on October 10th, and I sincerely regret that I wasn’t able to personally return your call as requested. During those final days of the extension period, my priority was on assisting our current clients with urgent, time-sensitive needs, leaving little capacity for direct follow-ups.
Over the years, we’ve updated some of our processes to meet the changing needs of our clients and to improve efficiency. However, I want to assure you that our commitment to personal, high-quality service remains at the core of everything we do. Your feedback serves as a reminder of the importance of maintaining the personal touch and welcoming atmosphere that have always been central to our practice.
Thank you again for your thoughtful comments. They are truly appreciated, and we are taking them to heart as we work to balance tradition with innovation. If you’d like to discuss this further, please don’t hesitate to reach out—I’d be happy to connect personally when my schedule allows.
Warm regards,
Bev
Pam Hausner2024.05.01
I've been using Bev's Tax Service for a couple of years now and am delighted with the kindness, professionalism, and expertise they provide. They are so thorough yet take the stress out of filing tax returns. I highly recommend them!!
Been using this service for a few years now and always happy to have them do it. Great communication and service throughout. The new online portal simplified things and made the process quicker.
First time used,but service was great.Thought might have to file extension,but done in time! And good advise on how to get more taxes out so wont have to pay as much.
As always the team at BTS, got me in and got my taxes done quickly. They are very professional and friendly. I will be back next year. Thank you for helping us .
Met Bev too many years ago to believe when she talked me off the ledge when TurboTax was driving me to the edge. She found all kinds of things I missed and saved me a ton of money over the years. Now she helps with my regular and self employment taxes!!! There is no one better and more willing to go above and beyond.
We have been using BTS that last two years and have had a great experience with the team. They set time aside to review our return as well as any questions during the upload process on their app as well as after filing. Their new app is great! Makes it so much easier to upload, review and understand what exactly we need to submit.
My 4th year having BTS figure our tax return. Hassle-free and everyone is friendly, professional and eager to help. Used the online portal this year and it made the experience even easier. Highly recommend Bev and her staff!
Extremely satisfied with BTS Tax service. They were very courteous, professional, and efficient! This is the first time a tax service has actually taken the time to give us suggestions on how to decrease our "amount owed". Very thankful for them!
Verified Company
