B's Garage Reviews

Excellent experience, unfortunately my car did not pass the MOT but I was given pointers as to what was wrong. And they do motorbike MOT’s as well very friendly.

Brilliant service friendly staff 👍👍

MOT/Service/Repair was completed by B’s Garage. With grateful thanks for your professionalism and service support with my Audi A3.

Rather an upsetting experience and I am still left buffled what was the worst: scandalous repair quotation price, kicking my wheel trims at my presence or the witnessed humiliation of the apprentice received from his fellow wrench monkeys. I've been using B's for about 5 years: motorcycle, two cars and a number of the recommendations to friends to use them. I liked their location, speed of booking and the sensible approach. Old banger MOT: the two tyres replacement and the front wheel tracking. Rightful MOT failure due to the blown registration bulb and the leaking rear shock absorber. 1. Shock absorber. I was quoted £150 + VAT for one (these should be changed in pairs). This is a joke, as the rear shock absorber can be changed in approx 20 minutes and in this model the replacement does not present any complexity and does not even require the wheel removal: literally, unscrew one bolt and one nut - remove, replace rubbers, fit and screw everything again. The whole process on both sides took me 40 minutes on my driveway, while drinking coffee and swearing at human greediness. Well done B's - you tried to charge me £500 per hour for easy job. 2. Front wheel tracking. Upon completion of the lengthy task I went outside to see why this procedure takes nearly two hours (!). I have witnessed the apprentice kicking my one month old wheel trims. I know that automobile education is constantly reforming and improving, but I am certain that using boots is not an approved procedure in any professional business except timewasting car purchase or bouncer's service. Sorry - that was very disrespectful. Weak, written apology has been offered by Phil. 3. My relatively expensive wheel trim (worth about 10% of the car value!) has been broken. I have asked for it to be repaired during the MOT retest. As usual, it was taking exceptionally long, so I again popped outside to see what are they were kicking now. What I have witnessed instead, contradicts Article 3 of the European Convention of Human Rights. Yes, my "favourite" apprentice got his punishment. He was left on his own with the problem, without any meaningful guidance and clearly had no clue how to fix it. In the process, he made it even worse, but I realised, that guys wanted to humiliate him publicly so upon realising that it was not about fixing my car, but about continuing the degrading treatment to the already very pale and nearly crying boy - I stepped in and ask him to stop it immediately, because that was a pointless torture. Looking at the other negative comments about B's (the one with the banjo copper washer missing is my favourite!), it looks like the garage has a massive problem with provision of the safe environment for learners. I think the local college should have a very good look into it and postpone using B's until their governance will improve. We all do cockups occassionally, but it is the way how we fix our mistakes that truly matters. Final nail in the coffin was the £27 MOT partial retest fee, they knew it was the last of my money they will ever see. PS. James - I am certain you will never kick the customer's wheel again. Excess of the doublesided tape can be removed mechanically using the clean plastic or wooden spatula, or chemically, using the TARDIS and similar glue removers. You would achieve better results if you would use the dab of transparent hot gun glue stick, or cyanoacrylate glue with activator. I have now repaired the wheel trim correctly, but the attached photo of how my vehicle left the B's shop - may serve forever as a perfect reflection of their quality service, dedication and skills.

Had my mot done with them great garage will definitely use them again for my scooter

Excellent service from B’s garage for my Motorbike MOT. Booked me in nice and quickly and carried out the test brilliantly, happy to say that my bike passed with flying colours. I will definitely bring all of my bikes back to B’s for all MOT’s.

Had MOT done on the motorbike & sidecar. Left it to go for a walk and on return bike had passed MOT. It had initially failed on a brake light switch, but they had one in stock and just replaced it, then passed it. That sort of service is very very rare nowadays and can recommend this garage for service and MOT. Many thanks to Phil and his team.

Amazing service by the garage today! Managed to squeeze me in last minute for an MOT, customer service was excellent, kept me informed on what needed doing and carried out the work really quick. Will definitely be returning in the future😊

Absolutely disgusted they ripped my mum off four times. Every time saying the car needed work it did not need. Would never recommend avoid like the plague

From first telephone contact to completion this was a very efficient 100% professional experience . I particularly liked friendlines s of all staff and will definitely recommend the garage to anyone

Very friendly professional people.always happy to greet you.work carried out professionally.

We have just used B's garage for the 1st time for an MOT.I can honestly say that the service received from the staff was first class.Will gladly return for the service shortly & continue to use them again

Efficient and helpful. Happy to chat and charged me much less for my MOT than I expected. Recommend 🙂

B's Garage service is absolutely first class. They kept me in the loop, explained things without jargon and were upfront about cost and lead-times before arranging the necessary repairs. Although my car was an MOT failure it was repaired, re-tested and ready to collect within less than 24 hours. All at an incredibly reasonable price. Oh, and they were the only garage who could fit me in soon enough when I stupidly forgot my MOT was due. You can't ask for more than that - thanks B's Garage team.

Well this is my second mot for my Suzuki trike and I’m very pleased that she pass with five stars and they are a five star garage very professional and friendly great job guys.

Quality service