TERRIBLY EXPERIENCE. They will just sneak in charges to make money. I came in specifically for a routine annual exam and instead they had me perform all types of additional tests. I just received my bill and found out that not only are they billing me for an ultrasound (which I didn't realize it wasn't part of the annual exam and therefore not covered by my insurance), but they also snuck in an additional procedure called a duplex arterial flow just because they claim they saw some "small abnormalities". The doctor did not discuss any of these findings at all with me. All of this was done without letting me know in advance or asking for my permission. To begin with, the transvaginal ultrasound was not requested from my part and not even sure why they had me do it in the first place - this is definitely not routine. I immediately told the receptionists that this was not what I came in for and they just brushed it off and said that this is how it's done in their office. I called the office to dispute the claim and they were not helpful at all.
Reply from Brooklyn GYN Place
2025.01.07
Dear Yaeji thank you for providing your feedback and letting us know about this issue. We are so sorry you had this experience with our practice. Please allow me to personally apologize for what happened. I'm very disappointed to hear you did not receive the care you deserved. I am going to share your review with the team at our upcoming staff meeting. It is the expectation of our practice for all team members to provide excellent customer service as well as compassionate and quality care from all levels; anything less is unacceptable. I thank you for your honest feedback and again, apologize our standards of care were not met. If I may be of any assistance, please contact the office by calling (718) 624-0604 , ask for the Administrator, I'd be happy to speak with you and to help you out.
I hope to her from you soon.
Sincerely,
Administrator
Brooklyn GYN Place
I hope to her from you soon.
Sincerely,
Administrator
Brooklyn GYN Place