The Dental Surgery

www.brooklanedental.co.uk

The Dental Surgery Reviews

Excellent rating
4.8
61 reviews Verified
The Dental Surgery
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Reviews ( 61 ) 4.8

Emma Jacobs
Emma Jacobs
2024.07.24
Had a very good first appointment. Very friendly
Reply from The Dental Surgery 2024.07.25
Thank you Emma, We are happy to hear you had a good first appointment. We look forward to seeing you for your next appointments too.
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Nic Shaw
Nic Shaw
2024.07.22
Me and my children have been coming here for years, everyone is so friendly, polite, and personable, my children have never feared going to the dentist and it’s all down to the excellent care we receive when we go.
Reply from The Dental Surgery 2024.07.22
Dear Mrs Shaw, Thank you so much for your kind words! We’re delighted to hear that you and your children have had positive experiences with us over the years. We appreciate your trust in our practice and look forward to seeing you all again soon. Thanks again for your support! Best regards
Dylan Fisk
Dylan Fisk
2024.07.22
I rang uo as an NHS patient whi got told to ring these people for an emergency appointment for free. I got told they would charge me £95 just to have a couple of bloody x rays when this tooth needs to be removed because it’s giving me headaches! Im sick and tired of dentists deiscriminating against people who cant afford to pay. Even after 111 recommened them. Its a joke and now further action WILL BE TAKEN AGAINST YOU as ive been trykng to get this tooth removed for over 2 years with you all turning me down
Reply from The Dental Surgery 2024.07.22
Dear Mr Fisk, We are truly sorry to hear about the difficulties you have encountered finding an NHS dentist. As the Only Dental practice in Felixstowe currently providing NHS dental services, we receive numerous phone calls daily for Emergency appointments. We have only One dentist in our practice working on NHS. Unfortunately, we cannot accommodate everyone on the same day for NHS emergency appointments, as we have full diaries filled with Patients booked weeks/months in advance. We do our best to fit in as many NHS emergencies as possible while also taking care of our Own registered patients. Our practice is fully booked until September, but we do reserve emergency slots for Non-registered patients. These slots fill up quickly! When our NHS emergency slots get filled, we do offer Private emergency appointments if the patient wishes to take them. We have a private dentist working with us who handles private emergency appointments. We understand this system can be frustrating and are truly sorry for any inconvenience you have experienced. We value your feedback and will use it to improve our services. Please know that we are more than happy to accommodate you if any NHS spaces are available. Please try ringing us tomorrow morning for a same-day emergency appointment. In the meantime, if you could try and ring your own Dentist, which you visited regularly in the past, it might also help. Alternatively please call 111 who may be able to support you further. Best Regards.
Paul Borroughs
Paul Borroughs
2024.07.17
Good friendly service. Recommend.
Reply from The Dental Surgery 2024.07.18
Dear Paul Borroughs, Thank you for your kind words and recommendation! Your feedback is greatly appreciated, and we look forward to seeing you for your next appointment.
David Myers
David Myers
2024.07.03
When I was a child I had a terrible experience at a dentist in a village where I lived, ever since I have been scared/nervous and anxious about going to a dentist, I have never had any treatment but I remember what happened when I was a child. Today I went to the surgery for my 2nd check up, I had a joint appointment with my wife. Today’s visit was brilliant, I was put at ease and the 1-2-1 was amazing. Whilst I now only go once a year I truly understand I have a kind, caring dentist looking after us. I would no doubt recommend them to anyone for this very reason. Thank you for looking after me.
Reply from The Dental Surgery 2024.07.04
Thank you so much Mr Myers, for taking the time to share your experience with us. We understand how past experiences can shape our feelings towards dental visits, and we are so glad to hear that we were able to provide a comfortable and reassuring experience for you and your wife. We greatly appreciate your recommendation and we look forward to seeing you both at your next check-up!
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Craig Goode
Craig Goode
2024.06.03
Outstanding. Varsha is an amazing dentist, kind, considerate and very caring. As a very nervous patient I was very much put at ease. 👍👍👍👍
Reply from The Dental Surgery 2024.06.03
Thank you for your kind words, Craig Goode! We’re glad to hear that Dr. Varsha made you feel comfortable during your visit. We appreciate your feedback and look forward to seeing you again.
Andy Porter
Andy Porter
2024.06.02
Brilliant dentist always make you feel welcome as for myself and wife they are all friendly too
Reply from The Dental Surgery 2024.06.03
Thank you Andy Porter for your wonderful review! We are delighted to hear that you and your wife feel welcome and find our team friendly. We look forward to seeing you both on your next visit!
Mark Sawyer
Mark Sawyer
2024.05.20
Opened early to assist with a tooth removal. Very friendly staff and very professional. Highly recommend.
Reply from The Dental Surgery 2024.05.28
Thank you Mark for your wonderful review! We are delighted to hear that you found our staff friendly and professional. If you need any further dental care, we are here to help. Thanks again!
Laura O'Reilly
Laura O'Reilly
2024.03.25
I am so happy with Brook Lane Dentists. They are very friendly and welcoming. The Dentists who I have seen have been excellent. The best thing I done was move to this dentist. Thank you!
Reply from The Dental Surgery 2024.03.25
Thank you so much Laura O'Reilly for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our team friendly and welcoming and that you've had positive experiences with our dentists.
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Jon Ballantyne
Jon Ballantyne
2024.03.18
Excellent service, thanks for seeing me at such short notice
Reply from The Dental Surgery 2024.03.25
Thank you very much Jon Ballantyne for your kind words! We are delighted to hear that you were pleased with the service you received from us at The Dental Surgery.
Cory Sheppard
Cory Sheppard
2024.03.07
I have been a patient of this surgery for about a year now and could not be happier with their services. More importantly, they are wonderful with my children, and the staff is warm and friendly. Like most people, the dentist is not my favorite place to visit, but having a good one definitely makes the experience much easier. I would most definitely recommend them. 👌 😊
Reply from The Dental Surgery 2024.03.11
Dear Cory Sheppard, We are truly grateful for your glowing review and appreciate you taking the time to share your positive experience with our dental practice. Once again, thank you for choosing us as your dental care provider. We look forward to serving you and your family for many years to come.
Ashley
Ashley
2024.03.07
I’ve been a patient here since during COVID - I had the worst toothache ever, phoned around all the dentists closest to me and had all of them essentially laugh at me instead of offering to help. I phoned Brook Lane and the receptionist was very sympathetic and managed to fit me in that day. Varsha was very kind and caring, explained everything clearly and gave me several options. I ended up being referred to have the tooth removed, but have been coming back ever since. Cannot recommend highly enough.
Reply from The Dental Surgery 2024.03.11
Dear Ashley, Thank you so much for taking the time to share your experience with us. We truly appreciate your review and are grateful to have you as a valued patient since the challenging times of COVID. Thanks again for being a part of our dental family and for passing the word along. We look forward to keeping up the good work for you and anyone you send our way!
Thomas Cracknell
Thomas Cracknell
2024.02.22
Fantastic Dental Surgery, always runs to time, friendly, polite and helpful staff. Should have left my old Dentist Sooner.
Reply from The Dental Surgery 2024.02.27
Dear Thomas Cracknell, thank you for choosing us and we're thrilled to have you as part of our Dental family. Thank you again for your positive feedback, and we look forward to continuing to provide you with exceptional dental care.
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Anne Clarke
Anne Clarke
2024.02.22
A calm peaceful atmosphere for an extraction or any other dental treatment. The staff were professional and knowledgeable throughout. I would recommend the practice 100%. Thank you for your care.
Reply from The Dental Surgery 2024.02.27
Dear Anne Clarke, Our team is grateful for your kind words regarding our professionalism and knowledge. It's our commitment to deliver excellent care, and we are delighted to know that you felt well-supported throughout your visit. Your 100% recommendation is truly appreciated! If you ever have friends or family in need of dental care, we would be honoured to assist them. Thank you once again for choosing us, and we look forward to seeing you for your future dental needs.
Jo Ford
Jo Ford
2024.02.20
Fantastic dental surgery, always greet me and my family with a smile. They were all so lovely when my daughter had teeth removed and made her feel relaxed.
Reply from The Dental Surgery 2024.02.21
Thank you so much Jo Ford for taking the time to share your positive experience with our dental surgery! We are delighted to hear that you and your family have had fantastic visits and that our team could make your daughter feel relaxed during her teeth extractions. We truly appreciate your kind words and look forward to continuing to provide excellent care for you and your family.
Chris Diaper
Chris Diaper
2024.02.16
I visited the surgery with an urgent problem that needed sorting before proposed cancer treatment. I had an extraction carried out by Kieran who was extremely diligent and displayed a real interest into my cancer treatment.
Reply from The Dental Surgery 2024.02.18
Thank you so much Mr Diaper for taking the time to share your experience with us. We truly appreciate your kind words and are pleased to hear that Kieran provided you with the dental care and attention you needed during your recent visit. We wish you all the best with your upcoming cancer treatment.
Monica Kendall
Monica Kendall
2024.02.13
After 40 plus years with my dental surgery, it went private and refused to finish my NHS treatment. I eventually found this dentist and am delighted. My first check up with Kiran included an x-ray and some good advice about dental hygiene. It was cheaper than my previous NHS dentist!! No long waits for appointments either.
Reply from The Dental Surgery 2024.02.14
We appreciate your kind words Monica Kendall about our dental services, Your satisfaction is our priority and we look forward to providing excellent dental care in the future. Thank you for choosing us!
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Tracy Obrien
Tracy Obrien
2024.02.13
I'm a very nervous patient and not been to the dentist for many years. I can honestly say I'm so impressed with the treatment I have received, very nice and gentle approach. Would highly recommend.
Reply from The Dental Surgery 2024.02.14
Thank you for sharing your experience Tracy Obrien, we are grateful for your positive feedback. We are committed to consistently providing a caring and comfortable environment for your dental needs. Thank you for choosing us!
Darren Wilson
Darren Wilson
2024.02.07
Always smiley faces which makes a lovely atmosphere the dentists keep you informed and they are always prompt with times altogether very professional
Reply from The Dental Surgery 2024.02.09
We appreciate your kind words about our practice Darren. We are pleased to know you are happy with the prompt service. Have a lovely weekend.
Marcy Moo
Marcy Moo
2024.02.06
Absolutely fantastic service! I had an extraction and was made to feel so calm and I didn’t feel a thing. Very happy thank you so much 11/10
Reply from The Dental Surgery 2024.02.07
Thank you for sharing your positive experience Marcie, we are delighted to hear that your tooth extraction went well. Take care and thank you for choosing us!