BRM Solicitors Reviews

Went to get our wills done and had a good experiance. Not taken long to get it through.

I wish to commend the personable response to my enquiry today for a will to be completed at Ashgate hospice. Jess Bradfield (who completed mine and my husbands will some months ago), found a suitable date, agreed to visit the hospice and turn the will around in the day. This is to be completed during free wills month, and a voluntary contribution will be paid. Jess, has a very professional but human approach and her kindness in this situation left me in tears. I spent many hours speaking to solicitors to try to arrange this meeting without success. Thank you Jess you deserve to go far.... and BRM, Jess is a real asset to your organisation.

Second time visiting Bernadette today, for the writing/updating of my will. She is an outstanding solicitor; really knows her stuff, and is extremely efficient. Am very happy that I have found her. Will continue to use her for all my will needs. This firm also subscibe to the free will writing service which normally happens in March + Oct (?). Cost of a will at other times is about £200 - genuine value for money for the peace of mind to know you have one in place. Thank you Bernadette for being so 'on it'. Oh, and they also have parking for clients, which is a godsend.

Initially slow response. Once someone got back to us we received excellent advice & service from our solicitor but then he went off on long term sick. Can’t be helped but the service received after was way below standards. If this had been the service received initially we would not of instructed BRM. Trainee solicitor giving us incorrect advice and retracting. Invoices being sent to us right, left and centre. We were paying what they requested after we were being chased and then they were telling us there were more invoices outstanding from before. The final straw was when we were sent documentation for another clients case. A serious data breach from solicitors that charge the earth. Completely unacceptable and left us wondering who had received personal information about ourselves. AVOID unless you want incorrect advice, a bombardment of invoices and a lack of GDPR.

They are great and very helpful

Can highly recommend Mathew Elks conveyancer - second time he has acted for us regarding selling a property and I can honestly say he ensures the process is stress free, he takes all the hassle out of selling a house. His calm but energetic personality just gets things done Thank you

Fantastic service from start to finish, couldn’t recommend BRM enough and specifically Matthew Elks who oversaw our house sale seemingly from start to finish - thanks Matt!

Would not hesitate in recommending BRM, in particular the most wonderful Matthew Elks who, throughout the entire conveyancing process (both selling & buying) acted so diligently on our behalf. Communication from Matthew was outstanding to say the very least! He returned all calls and responded to every email so promptly....which is a rarity with solictors these days. We would never use anyone else other than BRM, and would always request Matthew to look after our such needs Thank you for making a stressful situation that is moving, one that was smooth and actually, not stressful!

Grace was very professional in sorting out our requirements.

I used this company for Will writing services. Very professional and great communication. I would recommend and use their services again

Unhelful from start to end! Very rude on telephone and emails, no patience or understanding of having a work/time balance ,only thing they made clear is wanting payment! Didn't explain or advise and gave no information other than to seek advice!

I don't think this firm want new business? I made a phone call and sent them two emails, and got no reply I then chased it up and got an apology, but once again, no reply, it all went cold What a waste of time !

I received appalling service from BRM I chased George Thomson (one of their solicitors) numerously, and although he promised to reply to my email, he never did. When I sent him an email informing him that I have now sort an alternative solicitor, there was no apology, no anything, he simply replied saying "Duly noted" So, he is not only incompetent, he's extremely arrogant! Stay away from these cowboys would be my advice

I have used BRM twice, once two years ago whilst supporting my elderly parents whilst writing their will and again this month to write my will and my husband’s will. Both times we were treated with care, compassion and respect. All of our questions were answered and any legal jargon fully explained without making us feel awkward. Both times we took advantage of their free will month and so we donated to Ashgate Hospice instead of paying BRM. Special thanks to Bernadette Greenall who was so lovely and efficient. Myself snd my family would definitely recommend and use BRM again.

BRM have completed conveyancing for me a few times. Recently I dealt with Georgina Kassim and she was knowledgeable, polite, and always prompt in her response so I was very impressed with her excellent customer service skills. Previously I dealt with Megan Craig and she was also always helpful and professional. I highly recommend their services.

Really friendly team. Guided us through making our wills. Very efficient service. Would highly recommend.