Bristol Travel Ltd Reviews

Terrible I am thoroughly disappointed and frustrated with the treatment I received from Bristol Travel Limited. My experience has been nothing short of appalling due to the patronising and rude communication from their staff via email. To provide context, I initially contacted Bristol Travel on 18/6/24 regarding a return journey from Heathrow. I was slightly confused by the reply so tried a few times to get clarification, I felt dismissed and condescended to. Instead of addressing my question professionally, the Bristol Travel representative James Gidney seemed intent on undermining my query and belittling my knowledge. I have included screen shots of the emails for proof. In conclusion, my experience with Bristol Travel Limited has been extremely negative. The patronising and rude behaviour exhibited by James Gidney is unacceptable and has left me with no choice but to take my business elsewhere. I would strongly advise anyone considering their services to be wary of the potential for similar treatment. Customer service is the backbone of any reputable business, and Bristol Travel Limited has unequivocally failed in this regard

Excellent Amazing service Honestly had the best service from this company having booked 5 trips over the course of the weekend. All of the drivers were so friendly, prompt and helpful and it was very good value for money. I wouldn't hesitate to use this company again.

Amazing Really pleased with Fred and Paul today. Both very accommodating and friendly drivers. I asked Fred to drop us before our location as the bridal party wasn’t ready for our arrival. Fred went above and beyond to advise where to go when he dropped us off. I also phoned Paul to pick is up an hour and a half earlier which he agreed and was on time which we were extremely grateful for. Very reliable company with extremely clean Taxi’s and a smooth ride. Thanks again!! I will definitely be using your services again in the future. Highly recommend!