Bright Touch Cleaning

www.brighttouchcleaning.net

Bright Touch Cleaning Reviews

Excellent rating
4.8
46 reviews Verified
Bright Touch Cleaning
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Reviews ( 46 ) 4.8

rebecca dean
rebecca dean
2024.07.26
Sean does a great job! Very thorough.
Mike Welsh
Mike Welsh
2024.07.13
Excellent work! The planning, scheduling, buying, and, ultimately, the execution of the service were really professional and well done. The flexibility in working around my working from home was great. The level of detail around all items stated to be cleaned is spot on. Down to the triangled toilet paper in the bathrooms, it was fantastic. I am not a slob, but even the preflight email made me do the whole clean before the cleaning thing worked out to maximize their deep first clean. I needed help finding a high-quality service provider with a good rep that I could afford. My mom ran a cleaning service business for many years, and while I’m biased because of my mom, this service gets super close; thanks again. #keepmoving #vaccumtracks
Kate McKannan
Kate McKannan
2024.07.13
Just had my first cleaning yesterday - very happy with the service.
Jennifer Morrison
Jennifer Morrison
2024.07.08
The team from Bright Touch Cleaning came to our new house to do a deep cleaning and we couldn’t be happier. They took their time to make sure everything was cleaned well and showed us their progress and noted what was done. The team was kind and professional and even gave me some tips for cleaning our new hardwood floors. We can’t thank them enough for cleaning the spots we haven’t had a chance to and leaving the house smelling amazing! Thank you!!!
Reply from Bright Touch Cleaning 2024.07.10
hank you so much for your wonderful review! 🎉 We're absolutely thrilled to hear that you couldn't be happier with the deep cleaning service from our team. It's fantastic to know that our team took their time, ensured everything was cleaned thoroughly, and kept you informed throughout the process. We're delighted that you found our team kind and professional, and that the cleaning tips for your new hardwood floors were helpful. Knowing that we could tackle those hard-to-reach spots and leave your new home smelling amazing brings us immense joy! Thank you for trusting us with your new home and for your kind words. We look forward to serving you again in the future! 🌟
Lacey Wasserman
Lacey Wasserman
2024.06.26
I thought Nora was very sweet. I think she did a good job, but I don't believe it was worth $60 per hour. Nothing to do with her, but I thought I would let u know this. I have friends that cannot believe the amount I paid! I should have shopped around more. I did have to go over some areas that I noticed after she left.
Reply from Bright Touch Cleaning 2024.07.10
Thank you so much for your feedback! We're delighted to hear that you found Nora to be very sweet and that she did a good job. We understand that price is an important consideration and we aim to be as transparent as possible. Our rates are competitive with other professional cleaning companies in the area that operate legally, ethically, and responsibly. We are licensed and insured, and all of our technicians undergo comprehensive background checks. Additionally, we invest in certifications and continuing education for our technicians so they can safely and effectively handle various cleaning tasks. We also pay above average wages to our team because we value their work and aim to provide them with a sustainable career, not just a transitional job. Hiring trustworthy and loyal people is essential to us, and that comes with its costs. We're sorry to hear that some areas needed attention after Nora left. If you could provide us with more details, we would be happy to address any concerns and ensure you're fully satisfied with our service. Your feedback is invaluable in helping us improve and maintain high standards. Thank you again for choosing our service and for your understanding.
Alexander McDermott
Alexander McDermott
2024.06.20
Well, I got mixed feelings with Bright Touch Cleaning. I have utilized them for over a year now. Bright Touch Cleaning do not clean walls nor furniture. A few times when Bright Touch Cleaning came, they left counter tops unfinished with fruit flies still around and another time forgot to clean the floors. And when I requested Bright Touch Cleaning to not clean during a particular month, they did anyway and for whatever reason decided to invoice me 7 months later for a cleaning that I never consented to. Utter ridiculous. And yet, they have no problem charging a whopping $150/month despite the mentioned nuances and gaps in their cleaning. I will say that Elma and Adrianne are nice over the phone at least.
Reply from Bright Touch Cleaning 2024.07.10
Thank you for taking the time to share your feedback. We appreciate your loyalty and your honest review. We apologize for any inconvenience you experienced with our service. Regarding your concern about wall cleaning, we do not offer this service due to the risk of damaging the paint or causing it to fade. We believe this policy ensures the protection of your home’s interior. We are sorry to hear about the instances where our service did not meet your expectations, such as the unfinished countertops and missed floor cleaning. Your feedback is valuable, and we will address these issues with our team to prevent them from happening in the future. Additionally, we apologize for the confusion regarding the cleaning and subsequent invoicing during the month you requested a pause in service. We are investigating this matter to ensure it does not recur. Thank you for your kind words about Elma and Andrine. We are committed to improving our services and hope to provide you with a better experience moving forward.
Maurin Walchak
Maurin Walchak
2024.06.11
Bright Touch is great, and comes monthly to do routine cleaning at our home. All staff are so polite, and do a wonderful job. We do a deep clean yearly too!
Reply from Bright Touch Cleaning 2022.04.25
Thank you for your kinds words Maurin. We're grateful for your feedback. It's our pleasure to provide the best possible service to our clients and we're glad this is reflected in the services you receive.
Abigail Mueller
Abigail Mueller
2024.06.07
They do a really great job!!! We did a 2 hour deep clean of both of our bathrooms and they were sparkling clean by the time they were done. For the price, this was well worth the money and we couldn’t be happier.
Reply from Bright Touch Cleaning 2024.06.12
Thank you so much for your kind words! We're thrilled to hear that you were pleased with the deep clean of your bathrooms. It was our pleasure to make them sparkle for you. Your satisfaction is our top priority, and we’re glad to know you found our service worth the price. Looking forward to serving you again!
Eli Castaneda
Eli Castaneda
2024.06.06
First time with Bright Touch and they exceeded the expectations! Tessa and Nora were both super professional and they did amazing. Highly recommend them to anyone who is looking for a cleaning service!
Reply from Bright Touch Cleaning 2024.06.12
Thank you for the fantastic review! We're delighted to hear that Tessa and Nora exceeded your expectations. Your recommendation means a lot to us, and we're thrilled to have earned your trust. We look forward to serving you again in the future!
Tom Daniels
Tom Daniels
2024.06.05
Bright touch exceeded not only my expectations but those of my wife as well. I can not recommend them highly enough. They were less expensive than the competition but the quality was not lacking. We had a 6 month build up of dust and construction in our house. They crushed it. If you are serious about the job and getting it done right, call bright touch!
Reply from Bright Touch Cleaning 2024.06.12
Thank you for your amazing review! We're thrilled to hear that we exceeded both your and your wife's expectations. It's great to know that we could provide top-quality service at a competitive price. Tackling that 6-month buildup of dust and construction was a challenge we were happy to crush! Your recommendation means the world to us. If you ever need us again, don't hesitate to call Bright Touch!
Lorraine Crosson
Lorraine Crosson
2024.06.01
Tessa has cleaned our home 3 times now and we are always impressed with her thoroughness and professionalism. She is a delightful person and extremely polite. So glad we chose Bright Touch.
Reply from Bright Touch Cleaning 2024.06.12
Thank you so much for your wonderful review! We're delighted to hear that Tessa has consistently impressed you with her thoroughness and professionalism. We'll be sure to pass along your kind words to her. We're thrilled you chose Bright Touch and look forward to continuing to provide you with excellent service!
Beth Hellings
Beth Hellings
2024.05.28
Tabitha did an excellent job. Polite and friendly.
Reply from Bright Touch Cleaning 2024.06.11
Thank you so much for your wonderful review! We're thrilled to hear that Tabitha provided you with excellent service. Politeness and friendliness are qualities we strive for, and it's great to know that Tabitha exemplified these during your visit. We look forward to serving you again soon!
David J Bonner
David J Bonner
2024.05.25
Bright Touch Cleaning has been providing exceptional cleaning services to my home for over two years now, and I cannot recommend this company highly enough. Everyone who has represented the company has been professional, courteous, and friendly. I always feel confident knowing my home is being cleaned by someone I trust, not only not to "do the wrong thing" but also to go above and beyond and really care for the home and by extension care for my family. In addition to our biweekly cleaning schedule, we've added various deep clean services over the past two years and have always been impressed by the quality of the service we've received. Which is to say, I wasn't surprised to see a beautifully cleaned home after their most recent visit, but rather it was just a day that helped me appreciate the care we receive even more than ever. Maybe you've had a day like that, up against deadlines at work and feeling all the different stresses as a parent as well, feeling overwhelmed and uncertain about how you'll get it all done. And on a day like that, being able to take a moment and see your home in such great condition, for me it was just like a weight lifted off my shoulders and really helped clear my head and focus my efforts. Elma, the owner, really seems to care about her customers; we're not a faceless address that pays for a cleaning, we're a family that she remembers and it really shows with any phone call or correspondence. Thank you Bright Touch Cleaning for helping make a major of our lives so much more manageable with the excellent service you provide.
Reply from Bright Touch Cleaning 2024.06.01
Thank you so much for your heartfelt review! We are incredibly grateful for your kind words and thrilled to hear that our services have made such a positive impact on your life over the past two years. Our team strives to provide professional, courteous, and friendly service, and it's wonderful to know that this has consistently been your experience. We take great pride in going above and beyond for our clients, ensuring that your home is not only clean but also cared for with the utmost attention and respect. Your description of how a beautifully cleaned home lifted a weight off your shoulders and helped you focus during a stressful day is truly touching. It's exactly the kind of difference we aim to make for our clients. Elma and the entire Bright Touch Cleaning team genuinely care about each family we serve, and your recognition of that means the world to us. Thank you for trusting us with your home and for your continued support. We look forward to serving you for many more years to come!
Noelle Hassett
Noelle Hassett
2024.05.10
We love Bright Touch Cleaning! We are on a bi-weekly schedule, and our house is consistently, thoroughly cleaned every time. They make an effort to keep the cleaner consistent, which is great so you can get to know them, and they know the problem areas in your home and can vary deep cleans in specific areas. Bright Touch is dependable and trustworthy. They have been very willing to work with specific instructions for any areas of your home and can use your cleaning products and equipment if you prefer. The entire team is easy to work with whenever we need to make a schedule change. Thank you!!
Reply from Bright Touch Cleaning 2024.05.12
Thank you so much for the glowing review! We're thrilled to hear that you're consistently happy with the quality of our service. It's our priority to ensure that every visit leaves your home sparkling clean and that you feel comfortable and confident with our team. We appreciate your trust in us and look forward to continuing to meet your cleaning needs with excellence. If there's ever anything specific you need, just let us know – we're here to help!
Randy Soukup
Randy Soukup
2024.05.09
Love everything about our cleaning services with bright touch. Scheduling is easy, cleanings are always great and get everything we ask for.
Reply from Bright Touch Cleaning 2024.05.12
Thank you for your wonderful review! We're delighted to hear that you're pleased with our cleaning services and that scheduling has been a breeze for you. It's our goal to ensure that every cleaning session exceeds your expectations and addresses all your specific needs. Your satisfaction is our top priority, and we appreciate your trust in us. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out.
Izetta Phillips
Izetta Phillips
2024.05.06
Timely & professional service. I’ve been using Bright Touch for 5+ years and they don’t disappoint!
Reply from Bright Touch Cleaning 2024.05.12
Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that you've been satisfied with our services for over 5 years. We're committed to providing timely and professional service to all our clients, and we're glad to have met your expectations. Thank you for choosing Bright Touch, and we look forward to serving you for many more years to come!
Angela Lu
Angela Lu
2024.05.01
Bright Touch Cleaning has become an indispensable part of my life, ensuring that our kitchen and bathrooms remain pristine despite our busy schedules. Their exceptional service and attention to detail have made a significant difference in maintaining a clean and hygienic environment. Bright Touch Cleaning continues to impress me with their professionalism and dedication to excellence. Their team consistently delivers outstanding results, leaving everything they touch sparkling clean after every visit. Even after intensive cooking sessions, their thoroughness ensures that every surface is immaculate (including the heavy metal grates of my gas stove). It's clear that the cleaning technicians are well-trained because their service is consistent. I've had multiple technicians attend to my home, each one has been consistently professional, friendly, and thorough. With the help of Bright Touch Cleaning, my quality of life has improved significantly. I no longer have to worry about coming home to a messy kitchen or bathroom, as I can trust that everything will be impeccably clean. The peace of mind that comes with their services is invaluable, allowing me to focus on - and enjoy - other aspects of my life. (After getting over the guilt of outsourcing the literal dirty work - but it's so worth it!)
Reply from Bright Touch Cleaning 2024.05.12
Thank you for sharing your fantastic experience with Bright Touch Cleaning! We're thrilled to hear how our service has made a significant difference in maintaining a clean and hygienic environment for you amidst your busy schedule. Your kind words about our professionalism, attention to detail, and dedication to excellence are truly appreciated. We're delighted that our team consistently delivers outstanding results, leaving everything sparkling clean after every visit, even after intensive cooking sessions. It's great to know that our technicians have been consistently professional, friendly, and thorough in their work. We understand the initial hesitation about outsourcing cleaning tasks, but we're glad you've found the peace of mind and improved quality of life with our services. Thank you for choosing Bright Touch Cleaning, and we look forward to continuing to serve you in the future! If you need anything, please don't hesitate to reach out.
Ellen Oneill
Ellen Oneill
2024.04.29
I have my house cleaned monthly by Bright Touch Cleaning and they are very thorough. It always smells so clean when they are done.
Reply from Bright Touch Cleaning 2024.05.12
Thank you so much for your kind words! We're delighted to hear that you're pleased with the thoroughness of our cleaning service. Creating a fresh and clean environment is always our top priority, and we're thrilled to know that your home feels that way after our visits. We appreciate your trust in Bright Touch Cleaning and look forward to continuing to provide you with exceptional service.
Jackie Clarity
Jackie Clarity
2024.04.29
Reply from Bright Touch Cleaning 2024.05.12
Thank you so much for your 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with us. If you have any feedback or suggestions for how we can continue to improve, please feel free to reach out. We look forward to serving you again in the future!
Laura Held
Laura Held
2024.04.28
Bright Touch Cleaning consistently does a great job cleaning our home! Elma has a great crew that works for her and we feel very comfortable when they come to clean. They are also great with our pets too- the pets always come to say hi and great our cleaning lady when she comes.
Reply from Bright Touch Cleaning 2024.04.28
Thank you so much for your glowing review! We're thrilled to hear that you're consistently satisfied with our cleaning services. It's wonderful to know that our team, led by Elma, has been able to create a comfortable and welcoming environment for you and your furry friends. We understand the importance of feeling at ease with the individuals who enter your home, and we ensure our employees are fully trained and vetted to maintain that level of trust and satisfaction with every visit. Your kind words mean a lot to us, and we look forward to continuing to provide you with top-notch service in the future. If there's ever anything else we can do to enhance your experience, please don't hesitate to let us know. Thanks again for choosing Bright Touch Cleaning!