Verified Company
UPDATE: They have since responded with another BS answer. You did NOT try to resolve the matter without asking for $500 first! Even if I did upload the wrong documents, how are YOU experts at what you do if you didn't notice it and catch that mistake? And when I came to you MULTIPLE times since filing, why was it always dismissed and you never once spent the time to look into the mistakes made. I had to hire a lawyer to handle it for me because your firm refused to look into their own work!
Again, DO NOT USE THIS FIRM.
Wish I could give them 0 stars. I would not recommend these people. RUN and don't look back!
Boxelder prepared my 2023 tax return and included two W-2s from the wrong year (2022) while omitting my actual 2023 W-2. The tax year is printed right on the form. Because of this, the IRS disallowed my withholding credits, my refund was never issued, and my account was flagged for lien/levy action.
When I notified co-founder Tom Conradt about the errors, he responded that my email was “not sufficient in terms of credibility or specificity” rather than investigating his own firm’s mistake. I’ve spent months correcting their errors myself, filing an amended return and complaints with the IRS and DORA.
They market themselves as having tax lawyers and CPAs, but my return was prepared with apparently no CPA review despite a CPA being CC’d on my emails.
AVOID THIS FIRM!
Reply from Boxelder Consulting & Tax Relief
Mali,
Thank you for the feedback and for attempting to resolve this matter internally first.
Unfortunately, as you're aware, since you provided our team incorrect information, there was an error on your tax return. Our engagement letters make clear that Boxelder Tax is not responsible for incorrect information provided by clients. You also reviewed and signed this tax return prior to e-filing.
When we attempted multiple times to resolve this and meet you halfway to cover our costs, resulting in a potential refund on your tax return for the year in question, you steadfastly refused to hold yourself accountable or reasonably resolve the issue.
We wish you the best moving forward and hope you're able to find someone else to work with.
Thank you for the feedback and for attempting to resolve this matter internally first.
Unfortunately, as you're aware, since you provided our team incorrect information, there was an error on your tax return. Our engagement letters make clear that Boxelder Tax is not responsible for incorrect information provided by clients. You also reviewed and signed this tax return prior to e-filing.
When we attempted multiple times to resolve this and meet you halfway to cover our costs, resulting in a potential refund on your tax return for the year in question, you steadfastly refused to hold yourself accountable or reasonably resolve the issue.
We wish you the best moving forward and hope you're able to find someone else to work with.
I really appreciated the tax assistance that the Boxelder tax consultants provided me in my issues with the IRS for my 2023 taxes.The Boxelder Team was very knowledgeable in amending my return and making the IRS happy with me. Our agreed-to resolution was very professionally handled in a timely matter. Great people to work with - highly recommend!
DO NOT USE THIS COMPANY! Tom personally called me and basically attempted to cuss me out. This was after his employee, Sara, attempted to increase their rate of service because THEY lost one of their best tax consultants. After bringing this to their attention that the prices did not line up with what i was previously told, they became hostile. Tom was beyond unprofessional. Seriously, save yourself the time and find another tax professional. In my 10 years of business i've never worked with a company that was this unprofessional. Check the other honest reviews here, same story time and time again. I would not reccommend.
I called to ask a few questions about setting up a business in a very niche industry. Tom was able to take my first call and spent 10 minutes explaining to me his thoughts on how to start simple. I appreciate his attitude, overall helpfulness and providing a FREE then and there phone consultation. When I'm ready I will definitely be calling him back!
EDIT 1: And now they're claiming my refusal to be interrupted and talked over on the phone was "abuse." Or was it my reaction when instead of replying to my email, you sent your reply to my husband's email, when I was clearly the only sender on that email? You must be beset on all sides daily!
I received no mention of any attempt to cure this situation. Not any. Please resend me the alleged attempts.
And thank you so much for divulging specifics about my case on a public forum. I will definitely add this breach of confidentiality to my complaints with the BBB and Colorado State Board.
Attempting to play victim instead of taking responsibility for your actions will get you nowhere.
DO NOT hire this company unless you have about $10K to flush down the toilet.
I first contacted this company in the Spring of 2025, and my final payment (after the $1750 down payment) of $7k was cleared in early May.
As of today, August 5, there has been NO WORK done on my case. I found out today after hounding them again that one of the people assigned to my case went on maternity leave, and the company did not see fit to inform me of this at all.
I am currently in the process of requesting a full refund, and I'm hoping their complete ineptitude and disregard for their clients does not extend to their refund department.
Don't worry, I will definitely keep you posted.
Reply from Boxelder Consulting & Tax Relief
2025.08.05
Martha,
Thank you for your feedback and we wish you the best with your new representation. After your abusive behavior toward our staff today, we agree that our representation is no longer tenable.
After a careful review of your file, we determined your review was either grossly mischaracterized or completely false.
There was a short delay related to our staff on a honeymoon trip and one of our team members giving birth coincided at the same time. Regretfully, that delay was not immediately communicated. This delay ultimately did not result in any negative effect on your case that had not already occurred years earlier.
Today, out of the blue, rather than being understanding, and after a situation that has been developing for on your end for over ten years, you became abusive with my staff over the phone and through multiple emails. I immediately attempted to resolve the situation amicably and move the case forward again, but you refused.
In short, it is completely false to state that no work has been completed on the file. In reality, there was short delay, based on circumstances beyond our control, which we attempted to rectify.
Ultimately, as stated above, we agreed that the relationship was no longer tenable and have closed your file.
Thank you for your feedback and we wish you the best with your new representation. After your abusive behavior toward our staff today, we agree that our representation is no longer tenable.
After a careful review of your file, we determined your review was either grossly mischaracterized or completely false.
There was a short delay related to our staff on a honeymoon trip and one of our team members giving birth coincided at the same time. Regretfully, that delay was not immediately communicated. This delay ultimately did not result in any negative effect on your case that had not already occurred years earlier.
Today, out of the blue, rather than being understanding, and after a situation that has been developing for on your end for over ten years, you became abusive with my staff over the phone and through multiple emails. I immediately attempted to resolve the situation amicably and move the case forward again, but you refused.
In short, it is completely false to state that no work has been completed on the file. In reality, there was short delay, based on circumstances beyond our control, which we attempted to rectify.
Ultimately, as stated above, we agreed that the relationship was no longer tenable and have closed your file.
Excellent service from Tom Conradt at Boxelter Consulting. We determined that my situation (household taxes) was fairly common and that the most cost-effective solution was for me to plow through it with TurboTax, which I have done. It was not nearly as daunting as I had feared.
Thanks again, Tom!
Cut me off, interrupted me and said cant help you, bye and hung up. Might not have been able to help me but did not have to be rude about it.
Reply from Boxelder Consulting & Tax Relief
2025.06.24
We have no record or your call, details or your actual name, so we have flagged this review for removal.
Great experience working with Boxelder Consulting for my IRS and State tax filing needs. Carli was professional, knowledgeable, and made the entire process smooth and stress-free. Not only did she help me file my returns accurately and on time, but she assisted with some past tax issues and provided helpful guidance for future planning. If you are looking for a reliable and efficient tax team to handle your IRS or State requirements, I highly recommend Boxelder Consulting!
I got same day consulting from Tom at Boxelder and it was such a huge help. I was in a bind with an urgent question regarding payroll and W2-C's from our employees and Tom was able to help provide clarity and general guidance on what we should be doing to help our employees out. I highly recommend Tom and the Boxelder team if you need Tax, Payroll and other business consulting guidance.