Dalziel Apt Reviews

Enjoyable ☺ Well maintained, comfortable and 5mins from the ice rink. ☹ N/a

Great location and value ☺ The property is exactly as advertised, everything is clean and well furnished. All appliances worked fine in the exception of the shower head, the threads are slightly stripped on the attachment and it’s very difficult to keep the shower head upright and in a nice position. We loved the location it’s in a safe location and a quick walk to several grocery stores/shops as well as the train station. I found the property management helpful with any questions we had pre stay and felt they were quick to answer and provide a response. You do receive several emails pre and post check in/out, however I did not find it to be an unreasonable amount. Overall we really enjoyed our stay. ☹ Pillows are very soft / flat (possibly need replacing with something firmer) The shower head arm needs replaced, it does not stay up, so you constantly have to keep fixing it or hold it. It would also be nice to receive one towel each for every weeks stay, we stayed for 12 days and needed more towels. We only received 4 towels and 4 hand towels for 3 adults and 1 child. We did wash and dry them outside, however it was difficult to time the washing as the weather was not always in our favor to dry them outside. An extra full sized towel each would have allowed us to dry them inside if needed and still have a clean towel to use, while the others were drying. More than 1 bathmat would have also been nice.

Lovely clean apartment, with everything required for your stay. Just a ☺ Convenience of location and having own space while visiting relatives locally. Kitchen had everything needed. Parking right outside. ☹ After booking communication was poor. I decided to add an extra night for only 2 person, I was quoted a good price then when I went back to confirm I was told that was wrong price and it would be five times higher than originally quoted. Had to make several phone calls on arrival day as I had no check in information, it was discovered it was because they hadn’t taken the security deposit as arranged. They were also asking for ID before issuing key code, that information had been provided and accepted in January when the booking was made. I also reported shower rail wasn’t long enough, no reply. I realised later in reviews this has been reported to them many times over the last 2 years and it seems nothing has been done to correct this. Electric socket overload in main bedroom adapter into adapter isn’t safe. Damages deposit of £250 was not returned within 7 days. First email I sent direct but there was no reply, I then sent email through booking.com and I got a reply to say , We will update you back in next 24 hours with the status of your security deposit. 48 hours later I phoned to be told it would be done right away and it was actually almost another week before it was refunded, 17 days after departure.

Property was very good communication with agent very poor ☺ The property was excellent ☹ The amount of messages and emails from the letting agents was excessive to say the least

Okay. ☺ Not a great deal having stayed in the property. Overpriced. ☹ The location could have been better; opposite a workshop/unit. It is also a bit of a stretch to call it an apartment/cottage, as it was just a semi detached house. The property itself could have been better finished, as the paintwork on the door surrounds looked as if they had just had a quick finishing coat applied. The shower head rail was cheap and nasty, and couldn't be adjusted, but the other elements of the bathroom were of a reasonably good standard. It is also a point to note that in the front bedroom, there were too many extra sockets plugged into the main sockets on the wall, and its not good or a safe practice to pug an extension lead into a already overloaded socket, and attach it to a wall. Although the property was clean, I would not be recommending the property to anyone else.

Good property for a weekend stay with easy access to Hamilton ☺ Spacious rooms and all very clean. Toiletries , tea and coffee provided. Very quiet area ☹ We should have been given a code for the key box an hour before arrival but this not not happen and we had to call the office then have a code emailed to us. It was a bit of a delay in getting in . Fortunately the weather was nice while waiting outside. No tea towels One chipped wine glass

Very good ☺ Great location. Excellent parking.

Exceptional ☺ Rooms were comfortable, staff was extremely helpful even though I had to book last-minute. They were very communicative and made sure everything got sorted out in time for our arrival. Location was excellent for us as we did not have a car but we were close enough to the grocery + train station to walk. ☹ I would have appreciated transparency in the description of the listing about the security deposit amount + method of collection.

A clean and comfortable stay. ☺ It was clean and comfortable ☹ The heating didn’t work in the bedrooms so at night it was cold.

In short, lovely property let down by poor management and misleading policies. ☺ I want to preface this review by saying that the apartment itself is lovely. Spacious, clean, great location, easy access, plenty of parking and easy to find. ☹ There are a few things however that means we will not choose this company again when looking at places to stay. Firstly the £250 damage deposit. Whilst we received a full refund, it states in all email confirmations and on the booking system itself that this “will be reimbursed within 7 days of checkout”. On the 8th day I had to contact you to ask when I would receive this as I hadn’t yet, to be told it had been processed that day and will take another 10 days to be in my account. Considering everything says it will be received within 7 days after checkout date, this is very misleading. It also says when confirming the booking “A damage deposit is required upon arrival. It’s fully refundable when you check out as long as there has been no damage to the property.” You actually charged me when you took payment for the booking and mention everywhere else it’s refundable within 7 days, so again this statement is misleading as it suggests it’s taken upon arrival and refunded on checkout. The confirmation (terms & conditions) received was very threatening and unfriendly and states that if there are any noise complains the damage deposit will not be refunded. This is not acceptable. A damage deposit is precisely that - for any damage to the property. I should hope that if anyone has not been refunded their damage deposit due to noise complaints they seek legal action as it’s very misleading from start to finish. On the booking and on your policies it says that quiet time is from 10pm and 8am yet in the threatening confirmation this is changed to 9pm. So which is it? A few things to mention about the facilities; the towels are tiny. I’m a size 8 and could barely wrap it round me. If you’re going to provide towels I suggest you provide ones that will fit people of every shape and size. It says you provide a hairdryer but when we arrived we couldn’t find any.

Disappointing ☺ Very little, basic accommodation with bad customer services who prioritise money over safety ☹ Before travelling I was hounded with constant emails by the property management, requesting payment, ID etc. I wanted to add another person onto the booking and this was an extra £15 per night. This shouldn't be the case it should be done on a cost per room basis not by person. Then I was informed on the saturday morning the gas company would be coming to do work on a boiler again we had to work around what they wanted us to do at 10am on a Saturday morning whilst away people are trying to relax. When the guys arrived I asked what the issue was with the boiler to which he said "this boiler shouldn't have been turned on" so we had been giving access to a property that had an unsafe heating system. Had I of known that it would not have been turned on meaning we would have to sit in the cold. Never again would I book with Premier services. Premier inn would have been a much better option in comparison. You also can't check in until 4pm at this property.

Exceptional property ☺ The cleanliness of this apartment was second to none. Decor through out was excellent. The living room was spacious and the furniture and accessories were superb.👌 Bedrooms again had beautiful furnishings. Kitchen was well equipped and spotlessly clean. Bathroom really lovely. Very quiet area. ☹ Shower head didn't stay on so had to use it by hand, but not really a problem.

Exceptional ☺ We sent 2 engineers to stay at this apartment for a week, whilst they were installing air conditioning within an Adidas store in East Kilbride. We prefer renting an apartment when they are staying away for a week or more, as its more of a home away from home for them. They were able to have their own bedrooms in this apartment, which were clean, roomy and bright. The spacious living room was comfortable to chill out in. Along with a well equipped kitchen so they could make home cooked meals. The engineers were blown away with the standard and cleanliness and said they would be happy to bring their significants other halfs to stay here, it was that good! Their customer service was spot on, when I reached out to ask about the key pick up. Totally recommended! ☹ Absolutely nothing! Everything was beautifully clean, spacious and bright.

Nice apartment for a short visit to Glasgow ☺ Great location - proximal to retail shops, supermarket and rail station. Quiet cul-de-sac. Our GPS did not find the exact location but it's not difficult to locate once you are in the vicinity. Comfortable for six adults although you would have to share the one toilet. Netflix on TV provided great family entertainment while indoors. ☹ Rather poor communication with customer service. It felt at times one is being ignored or perhaps it was a bot that is responding to queries for clarification with regards to check-in. Terms and conditions are worded in a rather unfriendly and somewhat threatening manner - made one feel uneasy about acceptable noise levels and the small possibility of an accidental damage.