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Reviews ( 6984 )
Teryl Tesla Va-kassa
2024.07.19
Je n'ai pas reçu ma commande. Veuillez me rembourser.
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2024.06.27
2024.06.27
| Netherlands
I do not advise buying in this store.
I assure you that they have never sent me any tracking email or message, which is why I was waiting for the package all this time.
It is very serious to steal a package and then say that it is delivered. On the tracking page of my order it says delivered (Tracking system: H037TC0029024024
Carrier Tracking: CK140847358NL
Sender name: Boohoo International
Carrier: PostNL IOSS Packet
Weight: 1.2 kilograms. Current status: Delivered)
I have never received my package, it is not my fault that the carrier is a thief and in the store they are incompetent and scammers tell me that the deadline to dispute the delivery has passed, we cannot process any resolution.
So you already have my experience, do not buy in this store because the same thing or worse could happen to you.
Date of experience: 01 May, 2024
Date of experience: 01 May, 2024
Sam Bignell
2024.06.22
THIEVS THIEVS RETURNED MY STUFF AND THEY SAID ONLY HAVE RECEIVED AND DIDNT REFUND MY MONEY DONT USE THEM
2024.06.13
2024.06.13
| United Kingdom
Never received what I paid for
I bought things from boohoo a lot of times, mostly without any issues. Last order (MUK118068749) I got a number of vests (4) and several sunglasses (3). I've never received one pair of glasses, contacted them, was informed an investigation would be launched. Spent almost a month without any feedback, when I reached out again it seemed like they had forgot about it and said they were going to see the CCTV of the packaging to see if the glasses were packed. They said they have been packed and refused to refund me or send me the item.The reality is that I HAVE PAID for the glasses and didn't received them. The glasses were just £3.60, I'm only writing this because of the principle. If they did it with the glasses they could've done it with something more expensive. BOOHOO MAN you just lost forever a client for £3.60. it's really a shame
Oleksandr Gurianov
2024.06.12
I was looking for a pair of thin, baggy, and specifically tall pants. System suggested me a size, but I read some reviews and decided to buy a size bigger. Just received them, they fit perfectly and are long enough even though i'm quite tall. They are cheap because they are quite thin, but that's exactly what i was looking for. Also, don't expect some amazing stitching on these or that they will last long for this price.
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A L SILCOTT
2024.06.10
Verified
What i like about the clothing is that they are different, and stand out. Reasonably priced, and for me personally i never had a missed delivery or bad customer service. I believe people do not give credit where credit is due, they concentrate more on the bad and forget the good. Quick to complain when one thing goes wrong, and shy away from giving compliments where due.
One thing i would suggest is that shoe sizes be looked into, by that i mean a size 12 is no way near a size 12, and the consideration that not all people's feet a narrow and slim, i am starting to think the sizes only cater for a certain race of people. I would recommend stocking up to size 13, with the instep a bit wider.
Anonymous
2024.06.08
Verified
I ordered some clothes for my son from there and it took about a month to get the package. When I received the package it had been ripped and there was tape on it and two items were missing. I contacted support and told them about the two items that were missing and requested them to either be replaced or refunded and was told that they “reviewed” the packing video and show all the items were placed in the package even though two items were clearly missing from the order when we got the package. Support seemed unwilling to resolve the issue and wanted a picture of the package which had already been thrown away since my son had already opened it and was keeping the items he did receive. I won’t be purchasing from here again after the experience I had.
2024.06.03
2024.06.03
| Netherlands
Slechte ervaring
Het is dat ik 1 ster moet geven anders hadden ze er geen verdiend. Ze reageren weinig tot niet op berichten. Zijn niet via een telefoonnummer bereikbaar. Broeken zijn gestolen en ze blijven verschillende dingen zeggen hoe dit op te lossen valt. Ik ben niet blij met deze service!!
Date of experience: 23 May, 2024
Date of experience: 23 May, 2024
Anoniem
2024.06.03
Verified
Het is dat ik 1 ster moet geven anders hadden ze er geen verdiend. Ze reageren weinig tot niet op berichten. Zijn niet via een telefoonnummer bereikbaar. Broeken zijn gestolen en ze blijven verschillende dingen zeggen hoe dit op te lossen valt. Ik ben niet blij met deze service!!
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2024.06.01
2024.06.01
| United Kingdom
£6 for next day delivery - over 3 days later and no delivery
Paid £6 for next day delivery. 3 days later and it still says that it is "due for delivery". Absolute joke that you can pay such a high amount for next day delivery and it takes longer than standard royal mail delivery. Absolute joke. Do not order if you are in a rush.
Date of experience: 29 May, 2024
Date of experience: 29 May, 2024
Anonymous
2024.06.01
Verified
Paid £6 for next day delivery. 3 days later and it still says that it is "due for delivery". Absolute joke that you can pay such a high amount for next day delivery and it takes longer than standard royal mail delivery. Absolute joke. Do not order if you are in a rush.
Anonymous
2024.05.31
Verified
Only received half of the order 8/16 items and have now been waiting weeks without response, how do they keep getting away with this they need to be sued. So dissapointing
Anonymous
2024.05.30
Verified
I really wanted to like this company. I placed an order that eventually said it was delivered but I never received it. I reached out to customer service who initially was very helpful however weeks later and still no package. Now I can’t get ahold of anyone for a refund or replacement. If I could give this company 0 stars I would. Definitely feel like I scammed
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Anonymous
2024.05.23
Verified
JUST A HEADS UP ON WHAT TO EXPECT WHEN ORDERING FROM THE UNRELIABLE BOOHOO / MAN & EVRI DELIVERY SERVICE.
DO NOT USE BOOHOO / MAN AS THEY USE UNRELIABLE EVERI COURIER DRIVERS TO STEAL YOUR ITEMS. BOOHOO / MAN WILL TAKE 30 CALENDAR DAYS TO IN INVESTIGATE.
AFTER REPEATEDLY SENDING BOOHOO MESSAGES ON INSTAGRAM IN HOPE FOR A HUMAN RESPONSE THEY LIE TO YOU AND SAY THEY TRIED TO ATTEMPT TO DELIVER ON 1 OCCASION NOW ITEM HAS NOW GONE BACK TO BOOHOO.
THERE IS NO WAY POSSIBLE TO SPEAK WITH EVERI COURIERS AS YOU WILL ALWAYS BE SPEAKING TO A ROBOT.
NEVER EVER AGAIN
Obidike Ibekwe
2024.05.22
Verified
Don't shop here for international shipping. I ordered an item that looked completely different from what I saw online. I complained as any reasonable person would. I was advised i could return this. In no circumstance was it mentioned to me that I would be receiving for refund as the price was of return would be the same as the item. I went on following the agent's advice and booked a return. When asked If I would receive a refund I was told only the delivery fee would not be returned, which was fair. Now I have spent even more returning the item and Boohooman tells me I am to receive nothing for this return. Basically, I have not only returned the item for free but I have also made a loss at the extra fees incurred in printing the label and returning the item.
Cynthia Courtney
2024.05.18
Verified
I purchased 2 or of pants for my grandsons for Christmas. They were too tight so I looked up their return policy and contacted them. The extended their return policy so I had until January 19th. This was December 29th. Meanwhile I ordered 2 more pr of pants. I never heard from booman but continued to send emails every 3 or 4 days. I don't believe this company deserves Americans business. I will NEVER purchase from them again. I hope you won't either!!!!!
Anonymous
2024.05.07
Verified
Poor quality poor customer service
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Royal Georges
2024.03.27
Verified
My first time ordering. A pair of pants wasn't the right size and had one missing set. When I asked about the missing set they insisted they placed it in the bag and o had received it. I obviously did not receive it and when I complained they told me they checked the cameras and saw it being packed lol they refused to issue my refund or send me the missing set. I truly hate this company for lying then saying im the one that's lying about my package.
Anonymous
2024.03.25
Verified
I ordered a shirt as a Large but it came about 3 sizes too big and along with that the sweat pants I bought ripped my first time wearing them.