boohoo Reviews

Keira Francis 2026.05.21

     

Scammers and thieves Scammers and thieves. Boohoo have the worst customer service and refund process. They do not deserve the good ratings they have on other websites. I am in a process of fighting with them to have my money refunded for items proven to have been returned to them. Once you make contact with them via email (there is no telephone number), they may reply initially and then never again! They start ignoring your emails if you have a problem. Also, they only want to acknowledge part of the refunded items (as they arrive in seperate packages) so they can tell you they haven't received it and then keep your money. As mentioned, the situation is in the process of dispute and I don't know when I'll receive my money back. They are scamming their customers and I definitely do not recommend their service. Can't believe how they are getting away with this after reading other poor reviews of them ripping off customers. Infuriating. They need closing down!
Date of experience: 20 May, 2026

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Gary Bowman 2026.04.19

     

Verified

Great customer service. Chatting with Shaw was informative and efficient. No wait time to get great help from agent. Very pleased so far with my experience.

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Gary Bowman 2026.04.19

     

Verified

Great customer service. Chatting with Shaw was informative and efficient. No wait time to get great help from agent. Very pleased so far with my experience.

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Kayden Jones 2026.04.17

     

Verified

I sincerely appreciate the support I received from their team throughout the entire process.

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"" 2026.02.25

     

Verified

Owed loads in Returns via Boohoo!! Absolutely disgusting Service. They have received the goods weeks and weeks ago. They even tell you they have the goods.. but no refund in sight!! They will resell your return immediately on return to them though. They are keeping our money for as long as possible!! I won't be doing this again!! I keep requesting the legal Formal Complaints Procedure but they fob me off and ignore the request!! They need closing down for acting illegally against The Consumer Rights Act 2015!! Report them..I am!!

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Caitlin V. 2026.02.18

     

Verified

Wrong Size Sent Didn't Make it Right They sent me the wrong size and I provided all of the information they needed and they still have not resolved the issue and it's been over a month and a half. Quality is also bad, I would avoid

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Billie 2026.01.20

     

Verified

I have been shopping with boohoo for years! even pay for the premier I have been trying to get my money for the items they received in oct/Nov and just keep getting fobbed off with: please wait for our customer service team to contact you!!! They told me I selected a voucher that should be sent via email but yet not received that either. How hard can it be to send a code?

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"" 2026.01.14

     

Verified

Paid next day delivery, came 3 days later, returned the item and nearly 6 weeks later still no refund or responses!

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"" 2025.12.17

     

Verified

Zero. Absolute worst company to shop from if you have to return. I see we all have the same experience, unfortunatelly I have managed to break some kind of record of emails and messages exchanged. Their customer service is either mentally challenged, or they are purposefully dragging their feet, my return was sent a day after receiving it (one item incomplete, others not like pictured) and I paid extra to have a tracking number, so I received confirmation they received my return parcel on September 30th. It's December 17th today, and they still pretend not to know which order it is or what happened, they had me send the receipts twice, pretended they didn't receive the attachments (they did in fact, I checked my sent emails and I did attach the images). Basically a company run on thoughts, prayers and ignoring the issues away, ignoring and insulting the customer, breaching their own terms and conditions, breaking both EU and UK commercial laws. Highly recommend everyone to avoid shopping here. Save yourself the trouble, learn from other peoples mistakes.

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rachel little 2025.11.29

     

Thieves I am still awaiting a discussion with a manager regarding my complaint. Everytime I contact any of the chat functions I get referred to them with no contact. No email. No phone number. Meaning no refund - despite specifically requesting the money was refunded to original payment method. The are holding my money ransom, only refunding to gift card so my money must then be spent with them. Initially order not received within delivery timeframe. £5.99 paid for next day delivery. This was refunded to the original payment method as requested via customer services. Items no longer required due to their ineffectiveness and lack of ability to provide items as promised in the requested and paid for timeframe. Following this the items were returned and as discussed a refund for original payment method requested. This was not adhered to and a refund given on a gift card. Which was not what I stipulated. I’m incredibly disappointed with my recent experience with Boohoo. I returned an item expecting a standard refund, yet Boohoo issued a voucher instead which was something I never requested or agreed to. This completely goes against what any reasonable customer would expect when returning a product. To make matters worse, I have tried contacting customer service multiple times and haven’t received a single response. No explanation, no resolution and no acknowledgement of the issue. It feels like customers are being left to deal with problems on their own. This situation raises serious concerns about Boohoo’s respect for basic consumer rights. Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, customers should receive refunds in the original form of payment unless they explicitly agree otherwise. Issuing a voucher without consent may fall short of those standards, and it certainly falls short of good customer care. Overall, this experience has been frustrating, time-consuming and entirely avoidable. I would strongly caution others to be careful when ordering from Boohoo, especially if you think you might need to return anything. Customer service and fair refund practices should be the bare minimum and Boohoo isn’t meeting that. DO NOT PURCHASE! SUBSTANDARD ITEMS. AND THE SERVICE - THERE ARE NO APPROPRIATE WORDS!!!
Date of experience: 31 October, 2025

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Lee Arkell 2025.11.28

     

Verified

Absolutely awful company. I have 3 items missing from my order. No one apart from a bot has responded to me and now that's stopped. No reply to emails sent to customer service. I only wanted my missing items and express delivery refunded. Next stop is offcom, it's not about the money now it's the principle.

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Julie Jones 2025.11.13

     

Verified

Worst customer service I have ever experienced. Bought 4 dresses received 1 dress and no one will reply

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"" 2025.11.10

     

Verified

Very bad customer service, they don't refund and you can never talk to a human being. Never order anything from this website, they are scammers!

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"" 2025.11.08

     

Verified

Ordered next day delivery paying £6.99. Item came after 2 days and no response from customer services for refund of postage, despite 3 emails, insta DM and messages on their own apparent contact us page. Absolute joke! Will never order anything from them again. What a con.

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"" 2025.11.08

     

Verified

Ordered next day delivery paying £6.99. Item came after 2 days and no response from customer services for refund of postage, despite 3 emails, insta DM and messages on their own apparent contact us page. Absolute joke! Will never order anything from them again. What a con.

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"" 2025.11.07

     

Verified

Boohoo is a disgusting company l made a return since July and yet they have not refund the money to Klarna. Now Klarna is demanding payment with interest. Why should that happen to customers 😕.

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"Nicki Farrow" 2025.11.06

     

Verified

Paid for premium next day delivery, items arrived 2 days late. Can’t even return them unless I pay! No reply from customer service and whoever did Email tried to scam me into paying them hundreds via the Lemfi App! Beware, be warned and buy elsewhere. It’s not worth the hassle.

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"Nicola" 2025.11.01

     

Verified

Still not received my refund and no reply from an actual human being! Avoid the company altogether I would recommend deleting your account they are frauds!

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"Nicola" 2025.11.01

     

Verified

Still not received my refund and no reply from an actual human being! Avoid the company altogether I would recommend deleting your account they are frauds!

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"" 2025.10.30

     

Verified

Worst customer ‘service’ I’ve ever had. Will never, ever order from them again. Absolutely no way to get in touch with them when they choose not to reply on messenger. Thank God I paid thru Paypal. 45 days and waiting….

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