Grosvenor Motor Company BMW Specialist Reviews

Grosvenor has always provided an exceptional quality of service since I first went to them in 2022. Over the last 3 years they have provided an exceptional quality service, both with regard to annual maintenance and the diagnosis and repair of other parts of my Clubman S that had become faulty. I could not recommend them more highly - the staff are polite and communicative, and the work they carry out is done to a very high standard.

Prompt response, friendly staff, reasonable pricing. Highly recommended.

My advice would be do not take your car to Grosvenor for repair work. I will never go to Grosvenor again. I had flattened my car battery, which caused a corruption on the circuit board for the body control system, which resulted in a number of faults, and this is a well known issue, which is cured by reprogramming the circuit board for the body control system. They quoted and then charged me £180 to reprogram the circuit board. This was expensive compared to other garages but I foolishly placed my trust in them. A short while after I picked up the car, one of the symptoms returned, which was the parking brake not working. I returned the car to the garage thinking this fault would be rectified under guarantee. They ran a diagnostic which confirmed a fault. They initially refused to give me the result of the diagnostic. They insisted that they had not caused the fault, and that the DSC unit was faulty and needed replacing. I was somewhat horrified by this, as I suspected this was a consequence of the way the circuit board had been programmed. They refused to reprogram the circuit board again, so I asked them to stop the work on the vehicle, and provide a quotation for the work they wanted to do. They estimated this would cost £2,855.05 and I refused to have this done. They charged me £89.90 for the work they had done so far which was to run a diagnostic and then refuse to give me the result. I insisted on knowing what the diagnostic had said and they spoke to a mechanic reluctantly who confirmed it was a wheel speed sensor fault. This diagnostic code is commonly associated with the programming of the body control system circuit board, and so I was convinced I was right, and that they were wrong in trying to do expensive unnecessary work. I took the car instead to Courtneys Garage in Henley. I was initially charged £100 to repair a leaking radiator hose and run a diagnostic which confirmed the same fault. Courtneys immediately said that this was likely to be a an issue with the programming of the body control circuit board. Courtneys Garage charged me £96 for reprogramming the circuit board, which is £84 less than Grosvenor Motor Company charged me for the same work. Courtneys Garage also reprogrammed a number of various systems, saying this was necessary because the version levels being different between the systems, could cause this issue. This was in February 2024. Grosvenor had told me, that if they reprogrammed the body control circuit board again, that the fault would probably return, which is why they had to change the DSC unit. It is now 15 months later. The fault has not returned. I paid Courtneys Garage £96 to do the work, and I am so glad that I didn't pay Grosvenor £2,855.05 for unnecessary work!

Exceptionally kind. Best communication skills and very professional. Also, prices are fair

After having a few issues with my partner’s new car we chose Grosvenor’s. They are extremely professional and did everything they could for us. I couldn’t recommend them higher. Thanks again to everyone at Grosvenor’s and the tech’s that fixed the car. See you guys again soon

I have most recently had my aircon radiator replaced and the aircon refilled. Great service, easy to book & fast to diagnose issues and come up with solutions. I have used Grovesnor for a long time, the team are always friendly, professional and know their car stuff! Always explain issues clearly and come up with viable solutions, transparent and trustworthy. Will continue to take my car to Richfield Avenue 😊

Always sorted my car troubles, fantastic service from fantastic people.

First and foremost, I would like to say my experience at Grosvenor BMW was very welcoming. Spoke to Justin (who I wanted to speak to regarding CarPlay retrofitting) and the whole process took less than an hour. I would recommend this specialist to anyone looking to have anything retrofitted to OEM standard.

Great service and thorough explanation in an understandable way. Thank you!

They are rip off,they charged £850 supposed to take out my bmw turbos,one of them d.h said we gonna put it in the boot,towed the car and my mecanic said they didn't removed the turbos,argued with them,they saying we never said to remove turbos.Be aware....they charge you for break cleaner £7 every time

Amazing Service

Had an service and mot done great service.

Another service and check up completed. Thanks guys. Have been using Grosvenor now for over 10 years (and 4x 5 Series) and wouldn't go anywhere else!

I don’t recommend to no one to go to this garage i got a bmw is been taken down to the garage for replacement timing chain at the end the engine blew up because the timing chain is not been replaced and nothing els I got all proof they didn’t work on this engine and nothing is been replaced now what it’s saying on the invoice

Great level of service provided by Grosvenor Motor Company. Thank you, will definitely be back for all my future bmw servicing and repairs.

All excellent, great professional phone call, reception handling and perfect key replacement service. Thank you!