Blue Whale Plumbing and Heating Ltd Reviews

Thank you for the fantastic review following the install of your new combi boiler. All the best!

As we have never done any business with you, I'd love to know more about the "court case" you are talking about. Please contact me directly on info@bluewhaleplumbing.co.uk with all the paperwork, your real name and telephone number and we can take the matter further. p.s. Google are looking into this malicious review.

Thanks so much Andy for your fantastic review. We both really appreciate it. Enjoy your new boiler with all of the upgraded features :-)

Dear Mr Charlie Nicolini, We do value feedback from our clients. However we would like to clarify some the points that you raised. Expansion Tank Repair You claimed that you told the engineer not to replace the valve and then he went ahead and broke the pin. What seems strange is that you were present during the repair and did not stop the engineer!? And then you happily helped him to carry his tools out to the van knowing that he had repaired the valve. Once you received the bill of £60+VAT to cover the valve repair cost, you became dissatisfied and posted a bad review to try and damage our reputation in some way. What you have failed to mention is - the tank is over 10 years old and the valve was ceased and corroded. We do understand your frustration at having this extra cost during a service. However, we can’t cover the cost of fixing and replacing old and worn out parts. You would not expect a car mechanic to cover your cost of replacing worn out car parts during a service. So why would you expect that anywhere else? You claimed not to have experienced low pressure for one year and so the valve wasn't leaking. What you have failed to understand from my communication is: 1. as part of a standard service, the system expansion vessel pressure needs to be checked (see https://www.unventedcomponentseurope.com/servicing-an-expansion-vessel/) That means we have to touch the expansion tank. 2. When we checked the system expansion vessel pressure for your tank, the pressure was lower than what the manufacturer recommends. 3. When we pumped up the expansion tank to increase the pressure the Schrader Valve failed and it began to leak air. 4. The valve snapped when the engineer tried to take it out because the valve was corroded/ceased due to the age of the tank. The valve was faulty. It was going to leak and break. It was over 10 years old. 6. If we had left the valve leaking, your boiler would have dropped in pressure causing your boiler to over heat and fail. The cost to fix the boiler at that point would have been considerably more than £60 + VAT. And you would have had the inconvenience of no hot water or heating until repaired. 7. At no point have we “tried” to charge you 2 hours labour for repairing the tank. This is totally untrue and malicious. Service Cost Your review also makes a complaint about the cost of our boiler service which is £85 +VAT. Our prices are transparent and are average for the market. The average cost of a boiler service in the UK is between £80-£120. So our charge falls within that range. We have never charged £60 for a boiler service. Average Boiler Service info: https://www.checkatrade.com/blog/cost-guides/boiler-service-cost/ Boiler Service and Repair prices are on our website, Terms and Conditions and can be requested by email, phone or in person at any time. VAT You make a point of paying VAT on our bill. I'm unsure what you expect us to do about paying VAT? Arrival of Engineer Our email communication was that the engineer would be with you “around 9” - I still have the email. Our time slots are 1 hour. He arrived 9.40am! Previous Service Concerns This is the first time we have heard that you are dissatisfied with the full strip down of your boiler last year. You agreed to the boiler service pack and labour quote. The £300 you mentioned covers a full boiler strip down, a boiler service kit, new electrodes and labour. Again an average price. However, if you were unhappy. Why did you rebook us to service you boiler again this year?! We understand that you feel it's unfair that you have to pay for your heating repairs. However, please try to understand that old/corroded parts fail and need to get replaced especially on older boilers and heating systems.

Thank you for your kind words! We're delighted to hear your recommendation. We look forward to being your 'forever' plumbing and heating engineers!

We're thrilled to hear about your positive experience with Alex. Thank you for recognising his plumbing skill and kindness! We will definitely pass your compliments to him.

We're thrilled you've had such a positive experience with Alex and Jodie! It's wonderful to hear you value our communication, reliability, and knowledge. Thanks for favouring our family-based, local plumbing and heating service!

Thank you for your kind words. We're thrilled Alex could provide a satisfactory service and resolve your boiler system issues. We appreciate your continued trust in us!

Thanks so much for your great review We were happy to help fix your toilet leak.

Thanks so much Rob. We are always happy with help with any plumbing issues.

Thanks for the review after your recent boiler service in Letchworth.

Thank you for the great review! We're glad you are happy with your new tap/shower unit in your bathroom.

Thanks so much!

Thank you Paul. So glad you were happy with your new radiators.

Thank you for the five stars!

Thank you for the recommendation!

We're glad you had a great experience! We appreciate your recommendation after installing a new boiler. Thanks for your kind words!