Blue Haven Pools & Spas التقييمات

A decade ago, Blue Haven - Shreveport was poorly managed, to say the least. The owner fired the managers and replaced them with the current managers and workers. The great part is that they are all from the same family. And they are just great in every way. Friendly, caring, responsive, and professional. They try to save you money in any way they can. And they truly know their stuff! I highly recommend them.

Not bad

Not a reliable service center. Dishonest and disrespectful. Took my Hayward pool cleaner to them because the cleaner was not operating correctly and only spinning around in circles until the point that it was tangling itself up and causing damage to itself. Prior to bringing it to the shop I had already researched online and completed all troubleshooting steps provided by Hayward. Then I contacted another service center about an hour and a half away that walked me through troubleshooting again and they had an idea of what the issue was without even seeing it. This shop was the closest that popped up on the Hayward site on my initial query. He helped me find Blue Haven who happened to be a couple miles from me. On the back of the receipt they had me provide for warranty purposes I wrote down all the steps that had already been taken along with my phone number for questions. A week later I get a call from a lady telling me I need to come pick it up and do the steps I’ve already done. So she tells me she has to call Hayward back again and will call me back. Almost two weeks later I have to call the shop back to try and get an update and was told the service tech only works half days but will call me back the next morning. The next afternoon I call them back and am told they don’t know what’s wrong with it that I can just come get it. I asked if they had even tested it and they said there’s no way for them to test them because they don’t have a pool on location to test. They claimed to have taken it apart and couldn’t find anything. THREE WEEKS they’ve had it and the only troubleshooting they did was watch it sit in there corner and call someone else. I am understandably irritated and drive up there to pick up my cleaner. I literally said nothing more than I wanted to pick up my cleaner and gave my name because it just wasn’t worth it. As I’m walking out I here another lady from the back sarcastically yell “have a nice day”. Horrible customer service and unqualified technicians. When I got home I immediately hooked it back up to my pool. I thought to myself maybe when they took it apart it dislodged something. Wishful thinking. It immediately started doing the same exact thing. My guess is they didn’t even bother with it or forgot about it until I called. I should have just taken it to the service center in Tyler that is actually set up to really test the units and repair as necessary. Blue Haven stick to selling chlorine and leave the equipment servicing to people who know what they are doing.

The staff here is amazing! Everyone!!! It’s a family operated facility and they know their stuff! Morgan is a great help and will always be there for those in need or coaching. Either way, your pool will be clear and summer ready if you give Blue Haven the steady!

Outstanding customer service, the team really went out of their way to fix pool day before big family event...kudos especially to Chad for saving the day!

I've waited several years to post this review - Blue Haven installed our swimming pool. Their customer support and warranty work has been excellent! Especially Brandy Mrozek has been wonderful. I highly recommend them!

Not bad

Very helpful and knowledgeable staff

Great company, Attention to detail, the owner truly cares about his customers and goes above and beyond their bid job. Very satisfying experience.

Awesome place. Very knowledgeable people. Everyone should buy a pool from them

Friendly people

They are alright👍

Had a great experience with Brandy at Blue Haven Pools!!She was thorough, informative, and patient, spending 30 minutes on the phone with me answering all my questions about our new pool. Wonderful customer service. Highly recommend them!!!

We bought a house with a pool they had installed. I've never had a pool before so I've had a lot of questions. They have been very helpful, professional, and responsive to all our needs and questions!

Had my pool built a little over a year ago. Was and still am completely satisfied with thier service. I still have questions about certain parts of the pool - how to do this, and what about that. I text or call Michael or Shaun and they always contact me right back. Michael has even come to the house a year later when I was confused about something. Every min of the process, from ground breaking to getting back to blue water after these massive floods, Bluehaven in Bossier City have been Awesome!!!