Recently had a $50,000 in‑ground pool installed in my yard, and overall, the experience was satisfactory.
To begin with the positives, the finished pool itself is excellent. The quality of the construction, the appearance of the final product, and the overall value for the price are all things I am genuinely happy with. The pool has become a beautiful addition to my home, and once completed, it was clear that the crew knew what they were doing when it came to the actual build.
That said, the process to get there was not without challenges. Communication during these periods could have been better, as I often found myself waiting for updates or clarification on next steps. Once the pool was completed, we also had a few minor cosmetic issues that needed attention. Getting those items addressed required more persistence than I expected.
Despite these bumps in the road, Blue Haven did ultimately resolve my issues, and the final product is something I’m pleased with. If you are considering using Blue Haven, I would recommend staying proactive with communication and making sure all small details are documented clearly.
In the end, the pool itself is excellent, and I am enjoying it very much. With some improvements in scheduling and responsiveness, this could have been a near‑perfect experience.
Ryan, we're happy to hear you feel your new pool is a beautiful addition to your home. We appreciate your feedback and for placing your trust in our team to work with you during the construction process, so you are now happy with the final product.
We hope you enjoy your new pool for many years to come!
Erik Watts2026.05.03
Cannot Recommend - Deceptive Sales Practices, Poor Quality
I cannot recommend Blue Haven Pools based on my $100K+ experience. Salesperson (Juan G) made verbal promises about sod replacement, electrical work, and property restoration that never appeared in contract. After construction, they hid behind "no oral representations" contract language. Multiple employees' reactions suggested I wasn't the first customer to experience this pattern.
**What We Were Promised vs. What We Got:**
I discussed requirements with salesperson Juan G.: sod replacement, electrical for backyard lighting, autofill port. When reviewing contract, I questioned why these weren't listed. Juan assured me they'd "replace/repair anything they tore up" and electrical/autofill were "included as part of pool equipment."
Post-construction, Blue Haven initially refused, citing "no oral representations made except in contract."
**Electrical and autofill were eventually installed - but only after I threatened to terminate the contract mid-project.** Mike C. agreed to cover electrical at their expense and split autofill (I paid half).
**If these were truly "included," why did it take termination threats?** They weren't included - they were damage control.
Sod? Same promise, complete refusal. Difference? Pool was done and they had final payment. No leverage.
**Project Management Disaster:**
- Original PM (Steve) terminated mid-project; replacement absent a month - he quit and I never saw another PM. Just abandoned.
- Weeks/months with zero work, no communication
- Not a single timeline milestone met except dig
- French drain destroyed, encased in concrete
- Foundation exposed with disconnected downspout during rain - hired specialist for damage assessment
- Hit 4" pipe, only "verified" not sewer by having me flush toilet, capped it without calling city
**Quality Issues:**
- Tile work sloppy - still cleaning/repairing grout months later
- Pavers torn up/re-laid due to poor quality - still cracked/chipped throughout
- Coping has saw marks and scratches noted by PM, pool specialist, me - never corrected
- Pavers laid without base material or polymeric sand - sand mostly washed out now.
- No acid wash before plastering - I noted it and was told "it's fine"
- Pock marks throughout plaster after curing
- Issues documented by their pool specialist never corrected
**I'm Paying Twice Rather Than Using Warranty:**
Hired other contractors to fix pavers and coping rather than let Blue Haven touch them. Don't trust them. Would rather pay twice than risk them making it worse.
Emailed about plaster pock marks and to buy additional pavers - both ignored. Warranty worthless if they won't respond once they have your money.
**Only Bright Spots:**
Mike C. listened and helped after I threatened to fire them. Only reason I didn't walk.
Screen contractor (Shawn) did spectacular work.
Pool specialist (Dave) was knowledgeable, patient. Even he was disappointed with installation quality, documented issues never corrected.
**My Mistakes:**
1. Trusted verbal promises vs. getting everything written
2. Didn't read every contract clause carefully
3. Ignored mediocre online reviews
4. Didn't demand recent references
**Bottom Line:**
Blue Haven: salespeople make verbal promises not in contracts, then cite clauses disclaiming oral representations post-construction. Ethically irresponsible.
When you'd rather pay another contractor to fix their work than use warranty, that says everything.
Pool finished - concerned about future plaster problems (skipped acid wash, pock marks). Deceptive sales, abysmal project management, poor quality, post-project non-responsiveness - cannot recommend.
**Would I use them again?** Never.
**Would I recommend them?** No chance.
Many reputable pool builders in Florida don't operate this way. Learn from my $100,000+ mistake.
*Note: I own my part - should have read more carefully and not trusted Juan. Sharing so others avoid same lesson.*
Mr Watts, we have been actively working with you on the issues you shared. Our Director of Construction, Jeff Martin, would like to meet with you to hear you out and discuss how we resolve this matter. He will be reaching out to you and you can also contact him directly at: jmartin@bluehavenpotg.com
Mark Donohue2026.04.15
Used Blue Haven in The Villages. Absolutely terrible experience.
We really hate to hear this. Is it possible for us to please discuss this more? We obviously take this very seriously, but have nothing to work off of. Jmartin@bluehavenpotg.com.
R Rivers2026.04.08
First off the work that was done was great. So far we have had no problems and everything came out amazing. However there communication absolutely sucks. You will never know when someone is coming to your house. You will never know what stage of the job your in. They don’t tell you that you have to have landscaping around the pool to pass inspection. They don’t tell you that you may need water trucks. All of these things are added cost. We decided to upgrade the pool with travertine around the edges but what we didn’t know is how easily it stains. Not a big deal for a screened in pool but ours isn’t and it would have been nice to know that we could have saved ourselves some money and just did pavers. Basically you pay them a bunch of money and don’t hear anything until the job is done. Again there sub contractors did good work I have zero complaints about that.
We're excited to hear you enjoy the work done for your new pool! Thank you giving us the opportunity to make things right and quickly resolve issues during the build process. We appreciate you placing your trust in us to make things right, so you can now enjoy your new pool!
Thank you for recommending us! We hope you enjoy your new pool for many years to come!
Sarita K2026.03.28
3/28 Final Update: Mike and the team have come out to resolve the outstanding issues with our pool. We had some issues along the way but I appreciate them owning the communication mishaps and making this right.
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Update: I wish I could say that things ended the way they began but unfortunately that was not the case. This build process was a complete mess. Communication was awful, and there were a million mistakes made that we’re still dealing with after our build was completed. We’ve had a leak that went without repair or any follow up for over a month. I’ve been telling my builder about cracked stacked stone for over three months and they still have not resolved this. A pool is too expensive to go with a company that doesn’t stand behind their product.
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My family and I have been working with Roland Williams on our pool and patio design and I couldn’t be more thrilled with the progress! Bill Bradshaw created a design that we fell in love with, and Roland has led his team flawlessly! We received several pool quotes and we’re extremely happy that we landed on Blue Haven. The communication and attention to detail has made this process seamless!
Updated 2/24: Sarita, our General Manager, Mike Jones, will contact you to handle the issues you've experienced. In the meantime, you can Mike Jones directly at: mjones@bluehaven.com
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Sarita, we love hearing how you thrilled you are with Roland, Bill, and our team as we build your new pool. Many homeowners share how Roland and his team make the building process go seamless and we're glad you're having that same great experience.
We're excited for your pool to be completed, so you can make great memories with your family and friends!
Elsy Diggs2026.03.23
Thank you so much Blue Haven pool for building my Oasis, Kris Hutchison was my pool designer, he did an amazing job designing my dream pool, Shannon was our pool manager, he did an excellent job also, Dave the pool school guy was very patient with us, even after our pool was done we contacted him about an issue and he came back and fix it. I will definitely recommend this pool company, we had different quotes from other companies but Blue Haven had the best prices and real people reviews. Than you!
Hala, we're happy you had such a great experience working with our team! Thank you for recommending us! We hope you enjoy your pool for many years to come
Brian Bocox2026.01.13
If I could give more than 5 stars, I would. I got a few estimates when I started this process. All were pretty comparable. For me, it came down to comfort level. Amber, our pool designer, is awesome! We must have changed our design 20 times. She was patient, understanding, and I couldn’t have gotten the pool I am getting, without her expertise and insight. In the beginning, she was the reason we went with Blue Haven!!! Our build started Nov 20th. Since that day, they have been so professional and efficient. I figured there might be some bumps in the road but it is 100% how it is handled, that makes all the difference. Travis, the construction supervisor, was very easy to work with. He was always available. Always responsive. Always resolved our concerns, if we had any. On a few occasions, we would see Dave, he would inspect the project with Travis. They were here the whole way. If you are looking to build a pool, you will not find a more trustworthy, honest, hardworking group of people. Blue Haven is the company to build your next pool. You will not regret it!!
Brian, we're excited to hear how happy you are with your new pool! Thank you for sharing how everyone from your designer, Amber, helping you design the pool you've always wanted to Travis and Dave, overseeing your construction process and always being responsive to your needs and questions.
Thank you for recommending us! We hope you enjoy your new pool for many years to come!
Miriam2025.12.23
I was initially recommend by someone to contact Mike Cramer with BlueHaven Pools because they had an amazing experience with him and the company. From the moment I reached out to them and coincidentally was assigned Mike and Roland, they did not disappoint. Their service and communication was outstanding. The entire process of my pool from beginning to end was beyond my expectations and literally took approximately 3 1/2 months from start to finish. Highly recommend the company and if you’re lucky to be assigned to these guys, they’re the best. Thank you!
Miriam, we love hearing what a great experience you had working with your team when we built your pool! Homeowners share with us the excellent service from Mike and Roland and we're happy to hear you enjoyed that same great experience.
Thank you for recommending us! We hope you enjoy your new pool for many years to come!
Celine Biaugeaud-satger2025.12.23
Great experience from start to finish. Professional, reliable, and easy to communicate with. Roland was very helpful throughout the process, and the installation went smoothly. Highly recommend!
Celine, we're thrilled that you had a great experience from start to finish when Roland and his team built your new pool!
Thank you for recommending us! We hope you enjoy your new pool for many years to come!
Daniel Saldarriaga2025.12.23
We had a great experience with Blue Haven Pools and Spas from start to finish. Mike Cramer and the team was professional, knowledgeable, and easy to communicate with throughout the entire process. The installation was completed on schedule, and the quality of work exceeded our expectations. They paid close attention to details and made sure everything was done right. Our new pool looks amazing, and we couldn’t be happier with the final result. We would absolutely recommend this company to anyone looking to install a pool.
Daniel, we love hearing how happy you are with your new pool! We're pleased to hear how your project manager, Mike Cramer, and his team paid close attention the details during each step of the project and communicated with your during the whole process, so you could have peace of mind.
Thank you for recommending us! We hope you enjoy your new pool for many years to come!
Elliot Mintzer2025.12.16
Jeff and his team have always been super attentive to any needs. They have amazing before, during and after the installation. Would highly recommend them for your pool build.
Elliott, we're happy to hear you've had such a great experience working with Jeff and his team during each stage of the building process for your new pool.
Thank you for recommending us! We hope you enjoy your new pool for many years to come!
Jan Murfield2025.12.15
We had an excellent experience with Blue Haven Pools. From the design, to the tile and stone collection, to the digging and construction of the pool we experienced supberb customer service. All inquiries were answered within 24 hours. We’re thrilled with the final product!
Jan, we love hearing how thrilled you are with your new pool! We're happy to hear how everyone on our team from design to material selection to project management provided great service during each step of the building process.
Your new pool is beautiful and we hope you enjoy your pool for many years to come!
mike attar2025.12.10
Had a beautiful pool and screen installed. Quality of work was incredible! Only opportunity is we continue to have problems with our heater, Please have someone call me to fix this issue. I have called and have left messages.
Mike, we're happy to hear you're enjoying your new pool. We want to make sure that you our team helps you with your heater. A member of our team will contact you about this. You can also contact our General Manager, Mike Jones at mjones@bluehaven.com
We look forward to helping you.
Christy Marcantel2025.11.16
Larry has been servicing my pools at my Airbnb’s for over 2 years. Always available for questions, shows up consistently and his customer service is 10 stars.
Thanks so MUCH!! Please enjoy your pool for years to come.
April Gilliam Thomas2025.11.05
So grateful for Blue Haven and the whole team who assisted in helping us create our backyard oasis! Shannon our project manager was great and responsive to everything we needed along the way! Mike the GM, can't say enough about him and all his help he did for us in the beginning of this huge project! The whole team that helped us with everything along the way! Thank you so much! We are so grateful, and we love our pool!
April, we're thrilled to hear how much you love your new pool! We're glad to hear how Shannon, Mike, and their team did a great job of creating the backyard oasis you've always wanted.
We hope you enjoy your beautiful new pool for many years to come!
Bob Oakley2025.09.18
Dave is the best. He has a great depth of knowledge and uses it to solve problems. Whenever I have a question, he is able to answer it and show me how to solve it on my own if it occurs again. A big thanks to Dave.
Alberta
Bob, we're happy to hear Dave provided such great service and helped you throughout the construction process. Many homeowners share how Dave does a great job guiding them through the building process and we're happy happy to hear you had that same great experience. Thank you for taking the time to share with us how Dave was a great help to you.
We hope you continue to enjoy your pool for many years to come!
michael kelley2025.09.12
Blue Haven has done everything they have promised and then some ! Very happy so far with everyone involved. Juan our salesperson did a very nice 3d presentation over several meetings and we were able to come up with a nice design with a few extra features for a reasonable price. Lindy was very instrumental in picking out our tile upgrades and finishes. She spent extra time with us to get the "right" look we were going for. She ordered the materials and they were already showing up 2 days later to the job site . She did an awesome job keeping us informed of where and when materials were going to be delivered 😀. Thx Lindy ! Roland our Project Mgr. Has given us constant updates daily on what is going to happen over the course of the next few days and beyond. Roland has a great communication style a d is always a text or phone call away . Thanks everyone for your help during this process !
Michael, we're thrilled to hear you've had a great experience with our team. Thank you for sharing how every from your designer, Juan, to your materials selections coordinator, Lindy and your project manager, Roland, doing a great job communicating with you and keeping you informed during each step fo the process. We're happy to hear that everyone on our team has been there to help during each step of the building process.
We hope you enjoy your new pool for many years to come!
KGoben2025.07.21
HORRIBLE, HORRIBLE experience! It is unbelievable that a “national” company conduct business the way they did with us. Complete lack of transparency and outright lies told to us. When you call the company on the issue they cancel the contract. We lost 2 months dealing with these clowns! WILL NEVER RECOMMEND THEM TO ANYONE!!!!
Let me make this clear, concessions are not acceptable when your employee blatantly lies. I just got off the phone with my respective city zoning office and was told point blank, that design is completely against city code. So no matter whether it was being misled on how the project would be done, or the fact that your construction manager told me your salesperson has no idea, or now the simple fact of what I was sold would never fly. Honestly, the absolute worst service I have ever experienced.
Mr Goben, we’re sorry to hear that your experience didn’t meet expectations. We take pride in being clear and communicative throughout the process, and we recognize there were some disconnects that caused frustration.
We made efforts to make things right, including offering a concession, but understand we didn’t fully align on expectations. That’s something we take seriously, and we're always looking for ways to improve how we support and communicate with our customers.
We appreciate the chance to learn from this and remain focused on delivering the best experience for everyone we serve.
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