Blue Haven Pools & Spas Reviews

We had the opportunity to work directly with Richard Ingle, Manager,  Blue Haven Pool Company during the installment of our gunite pool.  Richard impressed us immediately, with his professionalism and outstanding customer service. Efficiency and punctuality are hallmarks of his service and we really appreciated his extended working hours, making it highly convenient for busy individuals.  He was extremely knowledgeable and helpful, and it was a delight to work with him during the pool installation process. Overall Richard Ingle was reliable, honest and operated with the utmost integrity. I would highly recommend Richard Ingle/Blue Haven Pool Company to anyone who is looking for exceptional customer service resulting in an outstanding customer experience!

We used Blue Haven several years ago and were happy so used them again for a pool at our new home. This experience has not gone well. I do not recommend them. We were promised 3 weeks ago that our coping, pavers, and final grade would be finished. We have reached out numerous times as we were trying to coordinate with a landscaper to finish the grass around the pool. They told us that today there would be a crew to come out and finish our pool and then final grade. 2 guys in a van showed up at noon, slept in their van in our backyard for 2 hours, then left, never getting out of the van. This is the kind of service you get. Your contract reads you have to pay them in full before they will do plaster. Against my better judgement, I paid them, and we haven’t seen them since, except for the guys sleeping in the backyard today. I have never had a contractor require payment before the job is completed. When I questioned it, I was told that was how the contact I signed read and if I wanted the plaster done, I would have to pay in full. Now that I have paid, I am not a priority. And to top it off, our pool is leaking, losing 3-4 inches of water every 3-4 days and has to be filled with a hose to keep water in the skimmer. DO NOT USE Blue Haven. We have an unfinished leaking pool that we cannot get completed because we are not important now that we’ve paid. They say they have a warranty but if this is how you are treated before the pool is finished, I am scared to think what it is going to be like if we had any other issues.

Beyond Happy with our experience from Start to Finish! From the start, We Couldn’t have asked for a better Sales experience with Laura Adams, she was very courteous & helped us make informed decisions with no pressure! Our Project Manager, Richard Ingle was amazing… he was very detailed, responsive and went above & beyond our every expectation! The subcontractors used were skilled, punctual & respectful of our property! We are beyond thrilled with our finished inground pool & hot tub and cannot recommend Blue Haven Pools & their employees enough!!

Julia provided exceptional support to us in transferring our pool warranty. She's very knowledgeable, highly responsive, and and very professional. We really appreciate all her help. Lee and Kari Newhall

Brian H. In the warranty service department was very knowledgeable and fixed to issues quickly..

- Blue Haven Pool and Spas have been great thus far. We are six weeks into our pool project and so far there has not been a phone call not returned or a question unanswered. - Gary Freeman our sales rep was amazing. He was well-prepared for our quote and came up with an amazing rough draft of what our pool would look like. My wife had him make some changes to the design and he gave us pricing on the spot. Thereafter, there were a couple of issues that needed attention and even though the issues were not his department he made the right calls and solved problems or answered questions within 24 hours. - Our project supervisor was Michael Jones and I can't stress enough what a professional Mike is. He made what is a stressful purchase and installation go as seamlessly as possible by always being prepared to answer questions and keeping us updated on the different states of the project. There was an issue related to the installation location of our pool equipment. He could have ignored the issue and dismissed our concern since he had already done the installation. However, Mike quickly got with his direct supervisor, and his supervisor's Boss to address the issue. - Big John the big boss came over and chatted with myself and my wife to help us be 100% happy with one of the biggest investments/purchases of our life. Simply said! These guys are human beings and professionals. Very hard to find these days. **This issue has not fully been resolved but at this point were just waiting to get put on the schedule to get it fixed.** I will update this review to keep any future customers informed. As of today though, I strongly recommend Blue Haven Pools!! - Once we get our landscape I will post more pics as the pics attached right now do not do this pool any justice.

We love our pool and spa by Blue Haven! Richard was a great project manager, and construction was completed on time.

We are in the process of having our blue haven pool built. We are starting plaster on Monday. It has been a great experience thus far with our project manager, Mike Jones. He has been contacting us every step of the way and staying on top of things. Very pleased with our experience so far! Update: absolutely loving our pool. No complaints with blue haven. Any concern I have emailed with- they have responded very quickly!

Outstanding service. Thank you, Jonah!

Jonah has been very helpful in getting our spa up and running

Jonah was awesome. Very thorough

Honest and upfront pool builders. It's hard to find that kind of professionalism in today's market when everyone is cookie cutter and just trying to make a dollar. Blue Haven is the way to go to build your backyard oasis!!

I want to recognize some exceptional Blue Haven employees. Francis Chock, Brian Heathcoe and Lisa and Chrystal in the office. These employees have gone above and beyond to ensure satisfaction and perfection in the construction and operation of my new pool. Their dedication and professionalism and willingness to go above and beyond, alleviated my fears and anxiety. This morning I received a visit from the GM of the company, he wanted to ensure my issues and concerns were resolved. This speaks volumes for the company on their dedication to customer service and pride in the product they deliver. Thank you Blue Haven.

Jonah did a great job servicing our pool. He was very knowledgeable and answered all our questions. Our pool looks fantastic!

Working with Blue Haven pools was great from start to finish. Kelly did an amazing job designing a pool that would best fit our needs and backyard. Jay, our contractor, kept us up to date on progress. He was easy to communicate with- answered every question and returned every call. Each and every worker/builder on our pool worked hard and efficiently. It's hard to believe that it only took about 7 weeks to complete everything. We couldn't be happier!! We've had our pool for a month now and have had several issues with the filter and heater. I have communicated with Julia many times and she has been helpful in getting someone out to try and fix the issues. Jonah was sent over and he spent time answering questions and working on these issues. He is knowledgeable, kind and patient. He noticed something that wasn't installed correctly and is working to get that fixed. Thank you, Jonah!! Hopefully we will be able to enjoy our beautiful pool soon🤞🏼. Update.. we've had our pool for almost 2 months now and are still having issues with the heat pump. Apparently nobody at Blue Haven Pools knows how to work on the heat pump. The people from the warranty company are four to five weeks behind. By the time our heat pump is fixed, the weather will be warm enough that we're not even going to need it. This has been such a disappointment. We are unable to use our beautiful pool comfortably and cannot get any help in a timely manner. I feel like we just wasted $7500. Last update.... A huge thanks to Mike, the General Manager, for contacting us to get these issues fixed. Mike has gone above and beyond to make things right. We are now enjoying our pool!! Thank you, Mike, we truly appreciate your hard work!!

Recently had a pool built by Blue Haven. Shaun was my project manager and kept everything moving and going smoothly. Process took about 9 weeks overall and I am very happy with my pool and decking. I highly recommend BHP on the Gulf as well as Shaun. 18/Apr/2024 Bryan Heathcoe came out to diagnose some pool problems I had and clean my filter out. He showed me how to do the work and was absolutely phenomenal. Highly recommend him as a technician.

Jonah did an outstanding job at start up and with pool school

Great customer service. Speedy, pleasant and efficient!! Loved how fast our claim was handled and the communication from Erica Maines was top notch. Thanks so much!!

Brian upgraded an old Aqualogic system to a new Omnilogic. He took the time to make sure the installation was neat and attractive. He also took the time to make sure I understood how all the functions and features work.