Blue Haven Pools & Spas Reviews

Update: The spa and pool lights stopped working after one year and seven months. The absence of grounding in the metal boxes poses a potential shock hazard. Additionally, they used an indoor GFCI outlet below the breaker panel, resulting in a short circuit, which violates electrical code standards. After spending around $91,000 on our pool, we will have to spend more $ to have our spray deck redone, polish over half of the pavers to remove visible cut marks & chips, an electrician to fix our pool & spa lights. Along with attorney fees, because we were sent cease and desist for this review. Pool was complete on 10/22. Complaints were made on 12/30/22, 2/3/23, and 5/24/23 regarding the spray deck. Reasons this has been ongoing:I had requested that they prioritize other jobs over mine, as it was not an emergency, & there were delays due to material orders. I NEVER cursed at anyone from their company. I was blocked from their facebook page for reaching out to another customer. We had have to pay $1300 extra because we were not able to choose the material on the day we were supposed to. Initially, we agreed to have concrete around the pool, but it had swirls and & ONE large footprint. They had prepped it for spray deck, so they offered spray deck as a solution. We agreed & paid $700 to include our porch. Once everything was complete, it looked great, & the pavers were smooth. About a month & a half later the spray deck paint started peeling off, despite the office sending someone to paint over the affected areas, the paint did not match the rest of the decking. Instead of properly sanding and prepping the the spray deck they just painted over it, so of course it’s going to peel again. A few months later several of the tiles around the pool started to peel. Also, the spray deck started peeling & cracking. The company replaced the peeling coping, but we later discovered that some areas were still peeling. The owner came out and refused to fix it, blaming misuse & said that we were gonna have to take him to court if we wanted it fixed. However, a week later the project manager apologized on behalf of the owner & requested permission to fix the issues, including areas on the spray deck, which we agreed to. We also faced difficulties with the spa, which was unable to stay warm & clean. Another pool company confirmed that the spa spillway was too low, causing water to spill into the spa and affect its heating. They replaced the coping again, but left visible cut marks & chips due to poor placement of cut pieces. Shavings from cutting the pavers ended up getting in the pool & spa, in which we were responsible for removing (it was a nightmare) & ended up staining the bottom. Grout was also spilled on the decking, further adding to the mess. We contacted the office once more, they had us select a more durable material. Once the new material came in we were informed that it was incompatible with the existing spray deck due to its height, so the owner wanted the original material put back in place, raise the spa, but NOT fix the spray deck. The day they came to replace the coping I messaged to make sure they placed the cut pieces facing the back. Well, they didn’t, we are left with visible cut marks on the coping along with a few chips & the spray deck cracking & peeling. they did a great job on raising the spa, besides leaving it half full with dirty water from debris. My husband & I drained and scrubbed it clean. I’m not happy with the visible cut marks in over half of the pavers & the peeling paint and chipped spray deck. We had asked for a copy of their general liability policy several times & the owner refused & said we could possibly file it on our homeowners insurance. Overall, this pool construction experience has been highly disappointing. The repeated issues, & the owner's unwillingness to take responsibility have left us frustrated & dissatisfied. Note: This review reflects my personal experience & may not represent the experiences of others.

First class company, office staff, customer service and attention to detail is excellent!

I had the pleasure of working with Shaun and his team. From start to finish, the experience was exceptional. The Blue Haven team demonstrated professionalism, expertise, and dedication throughout the entire process. They were prompt in their communication, transparent about timelines and costs, and went above and beyond to ensure that every aspect of the project exceeded my expectations.

Shaun and his team constructed our pool in 2020. He was extremely helpful in educating us on the best design and materials needed for our needs and lowered maintenance. He managed to complete the project on time in a period with major supply chain interruptions. The service during and after install have been great. I would recommend Blue Haven Pool for your next project!

Great job. Beautiful pool and very nice people! I will recommend Blue Haven pools when you're looking for getting one.

We came to Blue Haven with a spot picked out in the yard and nothing else. To say it was not an easy spot for a pool is an understatement. The yard slopes so much. Beverly worked with us on an incredible design and Shane made it happen. This team really did listen to what we wanted for our pool. They were the only company we went to that didn't try to convince us to move it somewhere else. They delivered! We are incredibly grateful for them and all their hard work. ❤️

Excellent work and very quick and efficient. Shane Lord was great and I highly recommend blue haven!

What a fantastic experience from start to finish. We had some great suggestions from our designer, Corey Block, which we ultimately went with. He was very quick and communicated each step until we actually started the dig. At that point, the project manager, Shane, was also awesome at keeping us in the loop and making sure everyone was doing what they said they would and on time. We're extremely happy with the pool. Our only regret is that we didn't do it sooner.

Blue Haven Pools did a remarkable job of installing our in ground pool. Beverly designed the perfect pool for our backyard and Shane was available when I called him. They make a great team! I would highly recommend them! Here are the results!

Blue Haven was an absolute joy to work with. Beverly was very patient and worked hard to get all of our wish list items into our design and within our budget. We are MORE than satisfied with her work. Shane was the project manager for our home and even after the pool was completed, he made us feel so comfortable that we call him for everything pool related. He answers the phone and gives us the information we need without reserve. Blue Haven is definitely the place to go if you want a quality pool installed from quality people!

Had a great experience working with Blue Haven from start to finish. From Beverly's design to Shane and his team in the construction of the pool. We are very pleased!

Very detailed and helpful, only got estimate for pool. Have not started install.

I worked for Blue Haven company for a while and I can honestly say this is the best company to buy a custom inground swimming pool. Very honest people. Shaun & Sabrina make an amazing team at helping ease any questions you may have, they have an amazing sales team that is so welcoming, not to mention Shane on the construction side is awesome as well. Over all this is the only company I would recommend! Love blue haven!

Used Blue Haven to design and build our in ground pool and spa. They were great to work with. From the design stage right up to completion they were there to help and answer any questions or concerns we had. Shane was in charge of our job and he was seriously AMAZING start to finish. Very professional and reliable. He went above and beyond to make sure our pool was built correctly and as promised. Any questions we had he answered and explained thoroughly. He was always available for any concern we had and was very flexible with with our schedules. He made sure we understood “pool school” and our equipment and felt comfortable operating it. He made everything super easy and stress free and was more than willing to help in any way he could if we had questions in the future. He also gave great advice and recommendations for first time pool owners. We were very pleased with them and their work. They worked diligently and completed our pool in the timeframe they allotted. Definitely recommend.

We had a wonderful experience with Blue Haven from beginning to end. Beverly visited with us and really listened to what we wanted and she designed a beautiful pool for our family. We did not have to change a thing on her design. Once we saw it we loved everything about it. Our construction supervisor Shane was very friendly, professional and knowledgeable. Every weather permitting day there were workers there to do their job. Blue Haven was very responsive to me when we had questions. The build was completed within 7 weeks from dig day. Keeping in mind we had great weather during this process and we’re lucky for that. We couldn’t be happier with our pool and can’t wait to enjoy our pool for years to come.

The Blue Haven crew was phenomenal! My pool is gorgeous and the tile sparkles in the sun! They were professional, responsive and so customer conscious. I can not say enough about this company. Would definitely recommend them.

Shaun and his team are top notch. From design, to construction, to maintenance advice after completion, they are always just a phone call away. Would use Blue Haven again and have and will continue to refer friends and family.

I have been struggling with this review for weeks now. I fully understand the impact of a positive or negative review can have on any business. This was easily a 5 star review until our pool got close to the finish line. The design process went very well with Cory assisting. Once construction started, we were pleased with the progress and the communication from Shane. Shane really impressed me with his knowledge and responsiveness. He is a tireless worker, and you can tell he really knows what he is doing. The good vibes that existed throughout the build, quickly started to turn sour once the pool start-up was done. We did our pool start-up on November 7th. That day it was noticed that the heat/cooler did not work. They still hadn't dug and laid the drain line form the decking. I texted on the 8th to ask about our robot cleaner that was part of the contract price. The answer was he would check on ETA. I again texted on November 21st to ask for updates on heat pump/cooler, robot cleaner and incomplete drain line. The answer I received was the drain and heat pump/cooler had been completed the previous week (NOT CORRECT), and still no word on the robot. Sometime during the week after Thanksgiving, a crew came and completed the drain line. On November 30th a four person electrical crew came after 3.5 weeks and took 5 or 6 minutes to determine the heat pump/cooler did have power to it. I only knew this because I happened to be home when they came. December 5th, two weeks since my last correspondence with Shane, I texted again asking about the same issues. I was told I could get a refund on the robot and that he would be by to check a fuse on the heat pump/cooler. I could go on and on. The fact is we paid a premium price for the heat/pump cooler and the robot. Neither was provided in a condition to work. Not once did I get a call checking on any of these things. I, the customer is having to pry information out of the business. I just got told today after asking for another update on heater that it was a warranty issue. Glad I ask because that is the first I knew about that. I can't in good conscience get past the last 7+ weeks and give this company a good review. If you purchase anything of this expense most providers want you to be happy with the final product. We are decent people and just want the things we feel we were promised in the contract. Two very expensive items we paid for have never been given to us in working condition. The business has never, NOT ONCE, called to check on the problems. I would never recommend using this company. They will keep you happy until you get them paid, then you'll be lucky to get an answer to any question.

I had a great experience with Blue Haven Pools. They were knowledgeable, professional, reliable and had great customer service.

I wish I could give 10 stars to this business. Very honest hard working people. Corey was our sales rep and he was very straight forward and didn’t try to sell us anything we didn’t want. He asked us our budget and worked off of that and didn’t try to sway us in any direction but answered any questions we had (which was a lot). We had two project managers on our project and they were BOTH hands down amazing. Shane was very flexible with his time and made us feel like top priority. He was very respectful was very easy to work with. He was very thorough with our “pool school” and didn’t even complain when we blew his phone up 10 minutes after leaving. The entire team was right there when the coping and tile choices were a little overwhelming. They were all very upfront and honest about timelines. We had zero surprises and were always in the loop with what was to come. These guys know how to run a business. Thank you Shane, Shawn, and Corey for making this experience seamless. I 100% highly recommend these guys to build your dream pool if you are in the market.