Blue Haven Pools & Spas

www.bluehaven.com/austin-swimming-pool-builder

Blue Haven Pools & Spas التقييمات

تصنيف جيد
4.2
46 من المراجعات تم التحقق
Blue Haven Pools & Spas
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التقييمات ( 46 ) 4.2

Fortnitecrazedgoat
Fortnitecrazedgoat
2024.04.19
Great experience building my pool. Mathew and Bobby are the ultimate professionals and made my family’s dream of owning a pool a true reality. I am so great full to them both from the start to the end!!!! Once again thank you Bobby, Mathew and blue haven. Geronimo.
The Browns
The Browns
2024.03.22
We are very proud of the pool and spa that Blue Haven of Austin have built for us. It was a pleasure working with Bobby to design the perfect waterfall and other features. Our construction manager Matt was wonderful in making sure everything was correct and working properly. Everyone was great in their communications, so we never felt left in the dark about progress. It was also not an issue that we live about an hour from their office. We would happily recommend them to anyone interested in having a pool or spa.
Landminds Golf
Landminds Golf
2023.12.28
We have had a wonderful experience working with Bobby and Matthew on our new pool. We had very specific thoughts on what we were looking for and Bobby's design brought them to life. Once construction was turned over to Matthew, he has handled everything professionally and personally. He listens to our questions and thoughts, is readily available to communicate with us, and kept us informed about all aspects of the build during the entire process. We would heartily recommend Blue Haven Pools, especially if you can get Bobby and Matthew on the team.
الرد من Blue Haven Pools & Spas 2023.12.28
Great to hear. Lets us know if you need anything.
Thomas Miranda
Thomas Miranda
2023.12.26
I conducted a lot of research when looking at pool companies in Austin and landed on Blue Haven for a variety of reasons, of which cost and quality were top. We engaged with Blue Haven during the middle of the pandemic and so had some issues early on due to the nature of economics, inflation, labor, city permitting and such. Ray was very helpful modeling and pricing early on but all of our issues started to go away the moment I met Matt K! Thankfully, Matt started working with Blue Haven as our pool was about to be built. Matt was not only the project manager overseeing the build, but the quality assurance champion and also a business process reengineering consultant who worked on improving processes on a systematic basis, as I learned along the way. Matt helped answer all of my questions along the way! He was responsive and always assured a high quality outcome. This included my questions on excavation, construction, permitting, plumbing, pumps, how to's, etc etc. And given the nature of the build and various stages, sometimes things don't move as fast as one would want, however Matt always found a way to FastTrack parts of the project when it was possible. Matt is a highly competent project manager and subject matter expert who possesses a rare blend of humility and skill. Blue Haven is fortunate to have someone as experienced and skilled as Matt working in the field. I can only imagine the intense level of expectations customers have as did I and Matt was the consummate professional always helping to guide the project to success along with customer happiness. Blue Haven gets a 5 star from me mostly due to Matt's maniacal focus on customer experience and outcomes. Were quite satisfied with Blue Haven!
Normajean Earle
Normajean Earle
2023.11.21
Matt is an outstanding pool building expert! He always made himself accessible, calm, attentive and ready to problem solve. His demeanor made this stressful process more enjoyable for us. His vast knowledge of pools, from the science of concrete to pool chemistry gave us a lot of confidence in Blue Haven and the industry they represent! Thank you Matt, you are phenomenal at what you do!!!
الرد من Blue Haven Pools & Spas 2023.11.24
Thank You for the review. Matt is a great project manager.
Jason Earle
Jason Earle
2023.11.10
إيجابي
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We were super impressed by Matt K with Blue Haven Pools & Spas. He was patient with us and ALWAYS answered his phone. If you want a pool built and want someone who will walk with you, make you feel comfortable and most of all, is responsive and outcome oriented, please ask that Matt K be your point person. He makes Blue Haven look amazing! We highly recommend him.
Jaime Figueroa
Jaime Figueroa
2023.06.02
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The project took slightly longer than expected but the final product was amazing! Huge kudos to Bobby for capturing our requirements and coming up with a fantastic design AND Matt for driving the project to completion. Both were always very responsive, helpful and highly professional. I am a happy customer looking forward to enjoying lots of family time by my beautiful pool.
Eric Savage
Eric Savage
2023.05.26
Just wanted to say Thank You to Matt and Casey. The pool looks beautiful! It was worth the wait.
Marco Leal
Marco Leal
2023.05.24
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Took Blue Haven eighteen months (12.2020) from the time we signed the contract before we could finally fill the pool with water and it still isn't finished. The absolute worst part, they habitually lie to you about when they are going to show up to complete work. No exaggeration here, they missed over thirty appointments and didn't apologize one single time. The last rep that showed up who was a former police officer said the way Blue Haven hooked up my water autofill, was illegal. I paid a plumber to install a dedicated water line to the pool and they simply threw dirt over it. I eventually found out they decided to tap into my sprinkler system instead. I called Ben to ask why my autofill didn't work. His reply, try turning the sprinkler system on. really? The pad for equipment is extremely unlevel causing trapped water resulting in expensive components such as, sanitizer, pumps and heater are submerged in water during heavy rain. They never caulked the spa so mud jets out when I spray the deck. Our pool is also still missing pieces that are laying in boxes. Eyeballs, light frames covers, etc. $100K + resentment. You have been warned.
Sara George
Sara George
2023.04.29
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Very unhappy Would love to speak to the owner of the company
الرد من Blue Haven Pools & Spas 2023.05.01
Sara we have checked the our record and do not see you as a client. Please call us at the office and we can try and help. If you posted to the wrong company please remove. Thanks Blue Haven Pools
Kassie Gaddis
Kassie Gaddis
2023.02.28
إيجابي
الاحترافية
الجودة
I have no complaints! Professional company with high quality work!
Sammy Boukhris
Sammy Boukhris
2022.06.24
Two people made our experience positive with Blue Haven: Bobby and Brian. Bobby designed a pool unique to our backyard that stood out from the competition. We told him our thoughts and he translated that into the perfect design for our house, yard and family. Brian came in late in the game as a new addition and frankly, saved the day! He stepped in and got our pool completed on time and within budget. Brian communicated, which is all that I could ask for. He told us the truth and delivered on his commitments, even after everything was 100% completed. Those two gentlemen had such a positive impact on us that we named our little pool cleaner “BB” after Brian and Bobby. Thank you from all of us!
Brian
Brian
2022.06.02
حرج
الاحترافية
I had them build a pool getting finished May 2021 , it is now year later and still water feature leaks the skimmer has low pressure or is clogged . They don’t return messages or calls keep saying they will come out then no show for weeks . I’ve had the pool for a year and I can’t run the water feature and only one skimmer works. There has been issues since the first day of construction and l worry how long before the whole pool will need major structural repair . There were small cracks when they first poured it and said it was normal . They tell you upfront they have a warranty but then it’s impossible to get people to come out and fix things very disappointed with this whole process. Update-6/2/22 , l was asked to remove my comment and then they would come back out to look at the water feature leak!.
D. SIFUENTES
D. SIFUENTES
2022.05.30
Horrible communication. We tried to get a quote but that never happened. Shelly took our call and immediately said "we start at 75k", as if she was trying to just weed out the people who weren't going to be worth her time. (We already knew what to expect money- wise). We sent her our land plot because we have a small yard and didn't know if they could even build a pool in our yard. She reviewed it and said "no matter how small your yard it's still starting at 75k". Again, we know! She ended up coming by a week later to take measurements. She said she would get back to us in a week with a design..... almost 2 weeks later...Nothing. (in the meantime we were able to get 2 quotes from other companies who were quick to design and quote!!) We messaged her twice, nothing returned. We ended up signing a contract with a different company a few days later. It just seemed like she didn't want or care for the sale. Or she was just assuming (or judging) we couldn't afford her pool. 🤷 I guess it was a good thing we didn't hold out for her.... if the initial communication for the design was horrible no telling what the building process would've been like.
Brian L
Brian L
2022.05.15
حرج
الاحترافية
You did a friend of the family wrong. Shame on you!
Karen Kelly
Karen Kelly
2022.03.30
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Blue Haven did an excellent job of building my new pool! They were great from the design process though delivery. I would highly recommend them to anyone looking to build a pool in the Austin area!
David Johnson
David Johnson
2021.12.02
إيجابي
الاحترافية
الجودة
Blue Haven Pools did a high-quality job on my pool project despite skilled labor shortages and supply chain issues. I would like to spotlight one project manager specifically. I have been in construction for over 45-years and I know firsthand how hard it is to find a person with the skills and abilities to both start and finish a project and Brian Waters is that guy! Brian took over my project after an untimely and unexpected departure of a BHP employee who had left my project dormant for 60-days. Brian stepped in and made it happen to completion before my loan contract deadline! We are very happy with Blue Haven Pools and would strongly recommend them to anyone seeking a pool contractor.
Jill F
Jill F
2021.11.03
I need to give a shout out to Ben @ blue haven pools. We had some service issues and communication issues till “Ben” took over our project. He was quick at getting back to is and getting plans into action and moving. Ask for Ben to be your project Mgr! Communication is key. Thank you Ben @ bluehaven pools in austin
Ryan Martinez
Ryan Martinez
2021.08.26
إيجابي
الجودة
We hired Blue Haven last year during the pandemic. Although the timeframe was longer than our last pool build, we couldn’t be happier! Very professional and quality pool we’ll be enjoying for years to come! Thanks!
R wright
R wright
2021.08.20
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