Black Tie Moving Reviews

Black Tie Moving Reviews

4.7

Excellent - based on 165 reviews

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Reviews (165)
Tony Grim
Tony Grim
2023-02-18
Positive
Professionalism
Quality
Responsiveness
Value
Amazing service! Mario and Jesse did such a great job. They were beyond professional and handled everything with care. I recommend Black Tie Moving as well as Mario and Jesse! Thank you!
Alana Hatton
Alana Hatton
2022-09-02
Positive
Professionalism
Quality
Responsiveness
Value
Loved these guys!!
Reply from Black Tie Moving 2022-09-02
Hi Alana, we love you! Thanks for leaving us a five star review. We are so happy to hear you had a great experience with our team.
Bob Byrnes
Bob Byrnes
2022-09-01
If I could I would rate this company a negative 5 stars. They charged $4784. 43 for a three block move which took 8 days to complete The operations manger assured us we would not be charged for the subsequent moving charges yet we were. When I called Cody and their customer service they refused to give me any compensation. If you're considering using Black Tie moving beware they are liars use suspect business practices.
Reply from Black Tie Moving 2022-09-02
Hi Bob, unfortunately there were many complications with your move, including two days of our team showing up and no one on your side answering the phone to let our team in. There was also a lot of rescheduling that had to be done because of this, etc. Our team tried their best to work with you on this move but unfortunately certain things were out of our control. We have already talked to you extensively about this and are sorry you did not like the outcome. Thank you
V Voorhees
V Voorhees
2022-08-22
Positive
Professionalism
Quality
Responsiveness
Value
Arrived on time, very professional, handled the furniture exceptionally well. Best company we have ever worked with. Highly recommend.
Reply from Black Tie Moving 2022-08-23
Hi there V, thanks so much for this great review. We appreciate you!
Russell Harvey
Russell Harvey
2022-08-21
Critical
Quality
Responsiveness
Movers were inexperienced, had poor time management. Movers broke several items, disappeared for 1.5 hours with no explanation. We tried to resolve issues with management after the fact provided photos and everything that was asked and never heard back.
Reply from Black Tie Moving 2022-08-22
Hi Russell, I am sorry you had a negative experience with our team. Unfortunately, I can not find any of these photos or any email chains in our claims email. Can you please email these over to claims@blacktiemoving.com ? Our team can help you resolve this from there. Feel free to also call 844-920-2966, option 2 to speak to customer service in the meantime. Black Tie Moving strives for 5 star service so we would love to connect with you and make it right!
Karen Holder
Karen Holder
2022-08-20
Horrendous. They deserve less than 0 this was just stuff left unpacked
Reply from Black Tie Moving 2022-08-22
Hi Karen, we are sorry about your negative experience with our team. I would love for you to speak to our customer service team but unfortunately I can not find an account under your name. Please call 844-920-2966, option 2 to speak with our customer service team. We look forward to making things right for you.
Dan Parrott
Dan Parrott
2022-08-08
Positive
Professionalism
Quality
Responsiveness
A super job done by this crew. Very knowledgeable and professional, went above and beyond to make sure our move went well. Thank you guys!
Reply from Black Tie Moving 2022-08-08
Hi Dan, thanks so much for leaving this review! Please use us again in the future.
Rebecca Naeve
Rebecca Naeve
2022-08-06
Positive
Professionalism
Quality
Responsiveness
Absolutely phenomenal moving experience. The movers were so kind, so professional, courteous, and efficient in making sure we got everything moved from one location to another. They frequently checked in with us to see what needed to go or stay, and were overall incredibly pleasant to work with. Big shout out to Andrew of the Denver office who helped keep things moving, who took care of not only our stuff, but also his crew. Black Tie Moving is highly recommended if you need movers, thank you so much for making something that is normally such a stressful event smooth and easy!
Reply from Black Tie Moving 2022-08-08
Hi Rebecca, thanks so much for these kind words! We appreciate you and hope to work with you again in the future.
Erin Williams
Erin Williams
2022-07-20
Positive
Professionalism
Quality
Responsiveness
Great service. The crew was respectful & courteous, prompt, and proactively communicative.
Reply from Black Tie Moving 2022-07-23
Hi Erin, Thank you for leaving these kind words. We are happy you had a great experience with our team.
Wero Perez
Wero Perez
2022-07-06
Positive
Professionalism
Quality
Responsiveness
Value
I didn’t know how else to contact this company I was in a neighborhood doing some yard work and saw this situation unfolding. This company was moving a gentleman and from the very beginning he was giving them a hard time. But the professionalism of this company amazed me especially one individual the man they were moving was nasty and foul and speaking to them with every curse word he could find and I was watching this girl just take it and take it eventually I went over to ask if she was okay and found out her name was Octavia she said she was fine just trying to get her job done even though she was not feeling well. If that wasn’t enough he continued to call her vulgarities and then called the police and I watched him tip someone who came later to finish the job and she still kept her cool.her response to that man’s behavior should make that company proud because not many people would have taken that for the job. She was calm polite and professional. I took her some water and ice it was all I have to offer. But she was extremely sweet and kind. Her boss just need to know what kind of worker they have she definitely deserves a higher position if she isn’t already in one because she was exceptional that day and deserves to be seen.
Reply from Black Tie Moving 2022-07-06
Hi Wero, Thank you for taking the time to leave this review. We are very blessed to have so many amazing men and women representing our company. We appreciate your kindness towards our team. I will be sure to pass these kind words to our rock star employee, Octavia. Thank you!
blake kubasta
blake kubasta
2022-07-03
Positive
Professionalism
Quality
Ciara, DJ and Ashawn were extremely helpful in helping us move my grandfather out of his apartment and they were very fast about it
Reply from Black Tie Moving 2022-07-05
Hi Blake, Thank you so much for taking the time to leave these kind words! We are so happy you have had a positive experience with our team!! Please keep us in mind for future moves
Amanda Franklin
Amanda Franklin
2022-07-02
Positive
Quality
Dj Ron and Adam were WONDERFUL!!! They were friendly and personable. Made my move enjoyable overall. Only feedback I have is I was not expecting to pay that much for a local move. I recommend providing that information upfront as I would have financially planned better.
Reply from Black Tie Moving 2022-07-05
Hi Amanda! We are so happy you have had a positive experience with our team!! I will be sure to pass your notes along about payment. Please keep us in mind for future moves
Martha LaVance
Martha LaVance
2022-07-01
Positive
Quality
We used Black Tie Moving for our local move this week and were lucky enough to have James, Adam and Octavia on our team. The move was seamless; they were diligent, thoughtful and pleasant to work with during a difficult move from a 3 story house. We can highly recommend using their services.
Reply from Black Tie Moving 2022-07-05
Hi Martha, Thank you so much for taking the time to leave these kind words! We are so happy you have had a positive experience with our team!! Please keep us in mind for future moves
Steven G
Steven G
2022-06-29
Very disappointed. They broke my $3,000 bed and only reimbursed me $400 because they hid behind the standard .60 per pound language in the contract. The driver was very nice and professional but the 2 people they brought were teenagers. One of them spent the whole time on his cell phone. They left items behind that I had to throw away. Fortunately I was reimbursed for those items by the company. At the drop off point they use day laborers that they pick up. The day laborers never showed at the drop off point. After 4 hours of waiting finally 2 guys showed up to help the driver. They hung around for 4 hours and then left. The final weight charge was 2,000 pounds more than what was estimated. The estimate was done through a virtual tour. This was after the driver had told me that “the office over estimated the weight.” The claim process was professional and processed quickly. They responded to emails quickly and did what they promised. I never received the 5 star concierge service that they claim to provide. Overall very disappointing. They are expensive but have an excellent reputation. They definitely did not live up to their reputation. Take a pass on them and find another company. Edit (12/4/21): I see the owner responded to everyone else but not to me. Just another sign of terrible service. The non response also shows that what I wrote is true. Edit (6/29/22): Still no response from the company. This shows you the terrible service that they have.
Reply from Black Tie Moving 2022-06-29
Hi Steven, I am so sorry that no one responded to this review back in November. We would love to hear more about your experience with us and see how we can correct it for you. Please call our customer service team at 844-920-2966, option 2. Thank you
Seth Bordelon
Seth Bordelon
2022-06-11
Positive
Professionalism
Quality
Responsiveness
Value
After having some trouble with another moving company in town Black Tie saved the day. They were able to get us booked with less than 24 hours notice. James and Denarius got the job done quickly and made everything super easy and stress free for us!
Reply from Black Tie Moving 2022-06-13
Hi Seth, Thank you so much for taking the time to leave these kind words! We are so happy you have had a positive experience with our team. Please keep us in mind for future moves
Alex Blanchette
Alex Blanchette
2022-06-01
Critical
Professionalism
Quality
Responsiveness
Value
Black Tie Moving ended up damaging almost every piece of furniture that we had moved. Movers sat on the back of the truck for extended periods of time while we moved everything down to the truck just to try and keep things moving as we were being charged hourly. One of the movers seemed to be training the other so he spent a majority of his time just giving instructions and not actually moving. They refused to carry anything so everything was moved just dragging a dolly down the stairs and caused damage to not only the items moved but left marks down the entire stairwell. They didn't use a single furniture pad. Everything fell over in the truck causing further damage and destroying at least one piece of furniture. Cannot currently get a response from the company about damages. Denver has other reputable movers - do not use these people.
Reply from Black Tie Moving 2022-06-02
Hi Alex, I am sorry about your negative experience with your move. Our claims team responded to your damage claim within 10 minutes, asking for details and photos. We are working on reviewing what your roommate sent over now. At Black Tie Moving, we strive for 5 star service so I will take your notes to the team. Thank you
Scott Leader
Scott Leader
2022-05-30
Ron has been so good on three separate days for me. My experience with Black Tie is completely based on his hard work and the way he manages whatever team he has working for him. I would ask for him by name. His teams worked so hard and stayed focused. They got most thing moved safely with only a few minor things that broke because I didn't pack them well. The company as a whole does a great job of taking care of things from start to finish. Good communication at every step in the process. The check in regularly and bring the "red carpet" to protect your home. They made my move so easy. Now if only they could unpack everything for me. Ha!
Reply from Black Tie Moving 2022-05-31
Hi Scott, Thanks for taking the time to leave us a five star review. We are so happy you had a great experience with us. Please keep us in mind for future moves.
Donald White
Donald White
2022-05-27
Critical
Professionalism
Quality
Responsiveness
Absolutely worst moving experience of my life. Should use anyone other than these people. Damaged my furniture, said they were going to send me a check for the damages, never happened. Truck showed up an hour late, then died and had to bring another truck to jump that one. It was a circus. I've tried numerous times to contact these people and they don't answer phones or call you back or do what they say they're gonna do. Use anyone other than these guys. Would you pleas email me a receipt of the reimbursement you provided. Thank you.
Reply from Black Tie Moving 2022-05-31
Hi Donald, I am sorry you had a negative experience with the team at Black Tie Moving of Dallas. Just clarifying that this was not our movers here at the Black Tie Moving Denver location. But I connected with the claims department and they did answer and refund you for your damaged furniture. It was refunded on to the CC you paid with. Please follow up with an additional claims email to claims@blacktiemoving.com if there is any confusion. Thank you
Ed Trimble
Ed Trimble
2022-05-13
Positive
Professionalism
Quality
Responsiveness
Value
We had a fantastic moving experience with Black Tie Moving. They were efficient, careful, professional, and were excellent at packing and wrapping our furniture and household items. They took extra time and effort on delicate and breakable items. When we arrived at our new location, they were equally professional at unloading, unwrapping, and reassembling particularly the bedroom furniture. The staff as very personable and proficient. Not only would we highly recommend Black Tie Moving to anyone getting ready to move but we would never think of using any other service than Black Tie Moving Denver.
Reply from Black Tie Moving 2022-05-17
Hi Ed! Thank you so much for taking the time to leave these kind words! We are so happy you have had a positive experience with our team. Please keep us in mind for future moves.
Christian Brennen
Christian Brennen
2022-05-05
Positive
Professionalism
Quality
Responsiveness
Value
We just moved, and used Black Tie’s services. Our crew of James, Steve, Danarius, and Emma were beyond fantastic. Everybody was professional, extremely courteous, and worked hard. My family has loved several times over the past 5 years, and Black Tie easily made this most recent move the best one yet. I can’t fathom moving again, but when the time comes, we’ll use BT.
Reply from Black Tie Moving 2022-05-09
Hi Christian, We are so happy to hear about the great experience you had with Black Tie. Thank you for taking the time to post your kind words, it means a lot to us! Please keep us in mind for future moves.