Berenice London Ltd

Berenice London Ltd Reviews

Excellent rating
4.5
77 reviews Verified
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Reviews (77)
Maria
Maria
2024.02.26
From the moment I met Petra she made me feel safe. She is truly a wonderful and empathetic person, moreover she extremly skilled and works meticulously until everything is perfect. The quality of the hair is exceptional. Thank you!
Shantellé Warrick-Gooding
Shantellé Warrick-Gooding
2024.02.16
I wish I could give more than five stars in this review. Petra was a true professional from the beginning of my journey with her, right until the end. Making sure my every need and concern were catered for regarding making me a wig.....from making sure that the lace was the right colour for my complexion, to creating the best cap construction for my needs, to making sure the hair colour and texture matched to perfection! Any concerns I had were dealt with promptly, nothing was too much trouble.....and I could always get a hold of her through social media to ask any questions I had. Meeting petra and her mum was always a pleasure as they work very well together as a team! They always made me feel so welcome when visiting their place of business to try on and fit my wig. Petra has so much knowledge about wigs and gives you advice and lots of tips on how to care for your wig so that it can last you for many years! I mean, she even offers a repair service, so you have peace of mind that should anything happen to your wig.....there's always help at hand. I had my wig made from scratch as I suffer from alopecia and the quality of the wig is simply amazing! It's one of the best wigs I have ever owned. The hair quality is second to none, absolute untouched, unprocessed virgin hair! Not a tangle in sight.....I love it! So ladies, if like me you are suffering from hair loss and looking for somewhere that can give you that top-class service and professionalism you deserve, plus a wonderful choice of virgin bespoke wigs..... look no further than Berenice London Ltd.....it's the place to be!
Joyti Kaur
Joyti Kaur
2024.02.14
Absolutely stunning customized pony tail made with virgin WAVY hair! 100% worth the price. Loved working with them :)
Sam
Sam
2024.02.01
Petra is passionate about producing top quality natural wigs for her clients. She sources ethically kind, untreated natural hair from trustworthy sources, then works her magic, creating natural looking bespoke, made to measure wigs and toppers, that are extremely comfortable and natural looking. She has a wonderful and descreet showroom, and has professional support staff to cut and colour. I have been wearing wigs for 20 years, and wish I had had the pleasure of sharing my wig journey with Petra back then. I trust Petra. Plus she is a lovely lady.
N Safiya
N Safiya
2024.02.01
I am delighted to share my exceptional experience with Berenice London, this is a family-run business that has truly set a standard in the hair extensions industry. Their commitment to ethically sourced virgin hair is commendable, reflecting a genuine dedication to sustainability and responsible practices. What truly sets them apart is their unwavering honesty, transparent communication, and outstanding customer care. Throughout my interactions, I have been consistently impressed by their integrity, responsiveness, and willingness to go above and beyond to ensure customer satisfaction. Berenice London not only delivers high-quality products but also fosters a genuine and caring relationship with its clientele. It's a pleasure to support a company that not only excels in its offerings but also values ethical practices and prioritises customer satisfaction. Highly recommended for anyone seeking both exceptional hair extensions and a company with a heart.
Riezan Al Haddad
Riezan Al Haddad
2024.01.14
I have had a wonderful experience with Berenice London. From my initial appointment, Petra has consistently made me feel seen and understood as someone dealing with hair loss. Her expertise instilled trust in me, and I felt confident in her guidance to choose the right hairpiece. Our relationship has grown stronger over time, and I appreciate how easily I can turn to her whenever I want to change up my hair. Petra crafted a beautiful topper for me, and she even accommodated a last-minute request for hair extensions before my holiday. She managed to create and ship them to me within a week! This level of dedication and efficiency truly exceeded my expectations. It also feels good to support a woman-run business like Petra's. I highly recommend her services for anyone seeking personalised, high-quality hair pieces.
Sarah Connolly
Sarah Connolly
2023.12.24
From the moment I met Petra at our first consultation, I knew I was in safe in hands. My first time exploring something like this, I was a little apprehensive, but Petra's welcoming put me straight at ease. She very clearly explained the process and walked me through all the different possibilities. I was so impressed with the range and quality of hair she had available, and took on board her knowledge and advice on what might work best for me. She is so accommodating and caring in that she wouldn't let me leave until I was completely happy and satisfied with the end result. I admire what Petra does so much - these hair pieces are a work of art that takes talent, skill, time and dedication, but what she does is so much more than that and worth every penny. Thank you so much ❤️
Ginti Sta
Ginti Sta
2023.12.09
I am very happy that I approached Berenice London. Petra made an awesome job, and the topper I choose is above the expectations. To create this masterpiece you must be very talented, to have an eye for every single detail so it fit and suit the client and this is what Petra has. I would recommend to everyone, without any hesitation to contact her if you are looking for any hair piece. She is very welcoming and you will get all the necessary information during the consultation. Also, you don't need to be concern if any part of hair piece will not satisfy you, Petra will fix it and I think this is a best warranty you can get - get what you want 🙂 Thank you Petra and your Team 🩷
Jo H H
Jo H H
2023.11.16
Very professional company and lovely quality of the hair. Petra done my hair extensions, so happy with quality . Highly recommended.
Fiona FiFI
Fiona FiFI
2023.11.08
Always such an amazing service ! The hair is beautiful! I am somebody with fine wavy/curly hair but lots of it and to be able to thicken up my hair up with a beautiful virgin Slavic hair that matches my curl texture to give me that extra thickness and natural look when scrunching my hair , well I’ve been so pleased with each pony I’ve purchased over the years as I’ve finally been able to get The fuller look from my curls, the hair sourced is beautiful and the whole consultation process has always been amazing . They go out and beyond to make sure you have the right perfect match and to ensure you’re 100% happy ! The communication is so fast and reliable and helpful. I’m never left waiting for communication and this means a lot to be as a buyer. They truly value their customers. Thankyou for everything you do ❤️
Evie
Evie
2023.09.28
I was recommended to Petra by a friend and on my first appointment I was very impressed with the explanation she gave about the quality of the hair and the process and time frame of having the wig made. I felt that she was very professional and straightaway placed an order to have my first wig made and paid a deposit. She took a measurement and mould of my head to ensure that the wig would fit perfectly. When the wig was ready I went to collect it and Petra was so very helpful in making sure it fitted perfectly and that I was happy with the result. I was so very happy that I placed an order for a second one and again I was not disappointed. She's a perfectionist and will go above and beyond to ensure the customer is happy and I would certainly not have any hesitation in recommending her to anyone. Keep up the good work Petra.
Reply from Berenice London Ltd 2023.10.14
Thank you for your feedback, it has been such a pleasure to work with you. Looking forward to seeing you soon again :)
Alina Malina
Alina Malina
2023.09.27
Had an amazing experience with Petra. I ordered a custom made wig from her with full lace and virgin salvic hair. I must say that choice of hair material is very important, as it will define how long the piece will last and what it will look and feel like after a few washes. Petra helped to find the best quality hair that looks and feels amazing. The piece was made based on the mould taken from my head and fits 100%. I can wear it even without glue or tape, and it looks very natural, me being able to expose my hairline and parting (which i can change the way I like). Throughout the whole consultation and making process, Petra was very kind and supportive and explained in great detail all the options available, so I could really choose the best type of wig that suits my lifestyle and prefernces. The knots are very neat and invisible, which is very important too. Petra had also helped to mend my old unit some time ago, and really saved me during those times. I know I will come to her again for my next orders, as she is giving an excellent service, makes an excellent product, and is very reliable and responsive, and generally very lovely person, whom it is always a pleasure to talk to!
Reply from Berenice London Ltd 2023.10.14
Thank you so much for your feedback Alina, it has been a pleasure to work on your hair piece. Thank you for your trust.
Petra Johnson
Petra Johnson
2023.09.15
Karin Kriska (Karin SVK)
Karin Kriska (Karin SVK)
2023.09.07
One wonderful experience. Petra's professional approach and desire to fulfill every request down to the smallest detail are rare these days. I can't express my gratitude enough.
Reply from Berenice London Ltd 2023.10.14
Thank you so much for your feedback, it has been such a pleasure working with you. Thank you for your trust.
GG F
GG F
2023.08.31
Amazing service from Petra, as always. Would high recommend
Reply from Berenice London Ltd 2023.10.14
Thank you so much for your feedback, looking forward to seeing you soon again.
Vanessa
Vanessa
2023.08.23
I’m So happy with Petra and have been going to her for years for my hair and never been let down. Always a five star service and she is so kind and nice!! Highly recommend her 💫 I will never go any other salon!
Reply from Berenice London Ltd 2023.10.14
Thank you so much for your feedback, it has been such a pleasure working with you. We appreciate your trust.
Ellen
Ellen
2023.08.23
Avoid!The quality of hair is very poor.There is no way to get a refund!!
Reply from Berenice London Ltd 2023.10.14
We are sorry you feel this way, but you have never bought any product from us or experienced any of ours services.
Olga Aryan
Olga Aryan
2023.08.22
Bad customer service. Avoid!
Reply from Berenice London Ltd 2023.10.14
We are sorry you feel this way, but you have never bought any product from us or experienced any of ours services.
Karolina Ciesielka
Karolina Ciesielka
2023.08.22
Scummers I got charge so much money for something I didnt like and fidnt even get some money back. Not professional at all. Dont go here
Reply from Berenice London Ltd 2023.10.14
We are sorry you feel this way, but you have never bought any product from us or experienced any of ours services.
Renata Barritt
Renata Barritt
2023.08.21
Biggest scam I’m ever seen !!Be aware girls don’t go for this place !You will be charged full amount before an appointment or anything be done and where’s no way you get your money back if you changed your mind or have some issues ,that’s clever how trick you ,you will have no choice just go with it you want or not ,lost money and have no hair .Hair quality for what they charge you it’s below poor..I have hair extensions for 15 years tried a lot and I can tell it’s a joke .This place don’t care about customers how to please all care take money and they find any reason don’t give a refund .Avoid .Scammers!
Reply from Berenice London Ltd 2023.10.14
We are sorry you feel this way, but you have never bought any product from us or experienced any of ours services.