Verified Company
We had excellent service fro Bedstar. We visited the showroom on a miserable Saturday morning two weeks ago and received a warm welcome and really good advice from the salesperson who clearly knew his stuff and took the time and trouble to explain everything to us in detail. We ordered bed, headboard and mattress and were told delivery would be around two weeks. Today, two weeks later our bed has been delivered and the two delivery guys were first class. Got everything upstairs, erected and all packaging removed within 45 mins.
Absolutely first class service all round.
To say this deserves one star is pushing it. I paid for a slot on 26th, mattress and frame. AIT lost part of the order which resulted in my having to try to resolve their issues. When I spoke to their team I was advised they had service issues. No kidding. They failed again on Monday. By this time I have spent £400 not getting this delivered and assembled and a rental booking put in jeopardy. It finally arrived on Tuesday. I was told between 4-6, it turned up at nearly 7pm. It’s cost me over £500. They nor AIT are prepared to accept any responsibility for their atrocious service. Except offering me two free pillows.
I suggest you stay well away from these outfits if you value your time and money.
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Bought a bed off these and it never showed up, they say it “got lost” how does a bed get lost in delivery? Then I managed to get a replacement sent out and they have sent the wrong sized bed! Not to mention it was also damaged. Now trying to get in contact with them is almost impossible as they don’t reply to emails!! Avoid like the plague
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I am just coming on this to say do not buy any beds from these people, we bought a bed from them and within six weeks it collapsed and bent I am an engineer and have worked with steel for a long time it was made of terribly cheap box section as the main support they refused to give us our money back as they said we should have put anti slip matts under it wich idk about you but I’ve never heard of that before in ma life and they don’t even provide it they say it’s because they don’t know what flooring you put it on. Did I also mention my girlfriends pregnant what would have happened if she had fell through and onto her stomach. They also said to me because I bent it back in place that it ruined the warranty but like I said my girlfriends pregnant what is she supposed to do sleep on the floor
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Dont bother with this bed shop, selling rubbish mattress, s at high prices, we bought The Ashbury mattress, looks great in the store, but after some time sleeping on it, it collapses, Manager told us its the design of the mattress, never known it before, price was £399 we paid £360 total waste of money,!!!!!!! Wont be going back 0/0 AVOID better places selling decent nattresses
They get the beds from Aspire Furniture,add £50-100 and sell them as their own product.Meh!Never again!
Reply from Bedstar
2025.03.11
thank you for your feedback! yes we are a retailer that buys product from a manufacturer, we add £50-£100 to cover our costs of showroom, staff, delivery etc As a company we have to make a small profit to cover these costs! i'm sorry if this offends you!
I will never order from this company again big scammers they sent me a bed a broken drawer the headboard has no holes and he won't replace them nor will he contact me He told me he would replace them and blocked me and doesn't answer me anymore Please Don't shop with this company
Reply from Bedstar
2024.08.31
Hi Could you please confirm your order number and where you ordered this bed from? It doesnt look like one of our products and we have a full time customer service team in place available via phone and email so to comment
'He told me he would replace them and blocked me and doesn't answer me anymore'
This looks like you have ordered from a different company as we would not treat our customers in this manner
'He told me he would replace them and blocked me and doesn't answer me anymore'
This looks like you have ordered from a different company as we would not treat our customers in this manner
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