Lee Bryne Reviews

Lee Bryne Reviews

4.8

Excellent - based on 26 reviews

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Reviews (26)
Steph Punter
Steph Punter
2024-01-08
We hired the jungle slide for my son's 4th birthday at the weekend and we had fantastic service from booking to collection! Communication was great, all paperwork easy to follow and sign. Felt confident in the company knowing they would turn up. The slide was delivered to the venue in plenty of time to set up before the party and overall very happy with everything. The kids loved it! Thank you so much, will be using your company again in the future.
Reply from Lee Bryne 2024-01-10
Hi Steph, Thank you so much for booking your inflatable slide with us. Im so pleased everyone enjoyed the slide and you all had a fantastic day. Once again thank you for booking with us, Can't wait to meet you all again soon.
Amir Saeed
Amir Saeed
2023-08-19
Reply from Lee Bryne 2023-09-17
Thank you Amir for taking the time to leave us a 5 star review.
sophie jelley
sophie jelley
2023-07-30
Great bouncy castle and was very much enjoyed by all the kids! We hired the football bouncy castle, it arrived early and was picked up late (which was fab as it meant extra bouncing times for the kids!), very efficient with setting up too.
Reply from Lee Bryne 2023-09-17
Hi Sophie, Thank you so much for taking the time to leave us a review, We are all so pleased you had a great time, Hope to meet you all again very soon.
natasha brant
natasha brant
2023-07-01
second year of hiring from them after giving it another go, rude service stomp through my garden say nothing and just instantly take the bouncy castle down without telling children. When dropping off the woman was waving her arms around in a strop because she couldn’t be bothered to just use her manners and ask for the electricity source . Terrible service won’t use again didn’t even offer any discount after being a returning customer because of the cost of living, surely that is even more reason to help out people. No?
Reply from Lee Bryne 2023-07-26
Sorry for the late reply. Thank you for booking with us for the second time, We really do appreciate returning customers. This is the first we have heard about any complaint, Please call us on 01162257803 so we can look into what happened on the day of your hire. Unfortunately we haven't offered any discounts this year to any customers, I really do understand everyone is feeling the pinch with the cost of living including ourselves, we haven't had a price increase this year due to the cost of living, Even thought our vans insurance, fuel, Business insurance, Lock up, Phone & internet bills have also increase this year, and we have kept all prices the same, Im sorry we didn't offer you a discount, But with not increasing our prices to reflect the higher bills we can't afford to.
Katarzyna Jaskowiec
Katarzyna Jaskowiec
2023-06-25
Great service, very quick set up, all as expected
Reply from Lee Bryne 2023-07-26
Thanks you very much for taking the time to send us your review, Im really pleased you all had a great time. We hope to meet you all again very soon.
Katie Mogg
Katie Mogg
2023-06-18
Hired a disco dome for my daughter's birthday. Lee was really accommodating at getting an early set up for a party. All really good and friendly staff. Had a slight issue with the Bluetooth cutting out for the music which was rectified after a phone call but we had to keep resetting it a few times which was a little annoying. Overall a great product & company and the kids had a fab time. Would definitely use again!
Reply from Lee Bryne 2023-07-26
Thank you so much Katie for taking the time to leave us a review, We try our hardest to accommodate all customer requirements, Sorry you had a little issues with the Bluetooth, Im really pleased you all had a great time, Thank you again and I really hope to meet you again soon.
Helena Harding
Helena Harding
2023-05-15
I ordered a bouncy castle for my daughter’s party. I called before booking and the person I spoke to was really friendly and helpful. I had a tight window for the bouncy castle drop off and collection due to the times I had the hall booked, they were really accommodating and the castle was dropped off and collected at perfect times.
Reply from Lee Bryne 2023-07-26
Thank you for taking the time to leave us a review, Sorry for the late rely. Im really pleased we could meet your booking requirements, Glad to hear you all had a great time, Hope to meet you all again very soon
Ady T
Ady T
2022-09-26
Castle and penalty shoot out were great. We had a slight issue with where to put shoot out. Which got fixed due to myself and the venue owner getting involved. However the delivery lady showed very little customer service skills. Our family and the venue manager and staff all agreed she came off rude and abrupt. And there was no need to be that way. Was picked up 5 minutes early, which wasn’t a major issue but then she didn’t have the decency to acknowledge us or say thank you or even goodbye. So yes the equipment was fine. The experience was not.
Reply from Lee Bryne 2023-07-26
Thank you for taking the time to leave us a review. I have spoken to the drivers, And they told me the penalty shootout was to. tall and was hitting the roof of the venue, and they was there over an hour setting up and moving the shootout around to find a suitable place for it to fit, I only have the drivers side of what happened, If you would like to give me a call we can resolve this 01162257803. The drivers also informed me they was given £10 as tip on collection, I really do hope everyone had a great time.
Zak Mulla
Zak Mulla
2022-08-25
Reply from Lee Bryne 2023-07-26
Thank you for your review.
Simon Colman
Simon Colman
2022-03-16
Communication was one thing i was worried about with such a big party ? BB delivered in every way from booking emails to delivery texts peace of mind was there and delivered thank you to all your team
Reply from Lee Bryne 2022-03-27
Thank you for your very kind words, Hope to meet you all again very soon.
Joanne Smith
Joanne Smith
2021-10-17
Positive
Professionalism
Quality
Responsiveness
Value
We hired a castle from BB Castle Hire at very short notice (3 days) for a fundraiser we were holding. Communication was fantastic, staff were so friendly and supportive and we received an excellent service all round. Delivery was spot on and staff were courteous about our event times and worked around us to ensure that little disruption occurred to the day overall! Would highly recommend and will definitely be using them again! Thank you so much BB Castle Hire!
Reply from Lee Bryne 2021-10-22
Thank you for your very king words, so pleased we could help at sort notice. Im so pleased you was happy with our drivers,
michael nicklinson
michael nicklinson
2021-08-24
Positive
Professionalism
Quality
Responsiveness
Value
Searched everywhere for a Minecraft castle and contacted a few in the area and BBcastle were the first to respond and had exactly what I was looking for at a very reasonable price, all checks were made to make sure it would fit in my garden and all safety assurances were explained on delivery made my boys day will definitely be using again and can't recommend enough!!
Reply from Lee Bryne 2021-10-22
Thank you for booking with us Micheal, Im really pleased you all had a great time. Really hope to meet you all again in 2022.
Cupycry C.
Cupycry C.
2021-08-10
Positive
Professionalism
Thank you! My kid has a brilliant Birthday party because of you! Excellent services, thank you!!!
Reply from Lee Bryne 2021-08-11
Thank you very much for your review. We work very hard to ensure all our customers receive a 5 star service. Thank you for booking with us and we all hope to meet you again soon.
Natalie Hand
Natalie Hand
2021-07-07
Excellent service, great communication throughout, went out of their way to make my daughters birthday party special, will definitely be using you guys again soon, I've already been recommending you. 5 stars 🌟 all round. Thank you.
Reply from Lee Bryne 2021-07-08
Thank you Natalie for your very kind words, We try very hard to give every customer a 5 start service. Im so pleased you all had a great time and you was happy with the service we provided. Once again thank you for taking the time to leave us a review, Looking forward to meeting you all again soon.
Ayla Addison-Smith
Ayla Addison-Smith
2021-07-04
We hired a bouncy castle for my daughter’s first holy communion party and delivery / pick up was prompt and fast, fab service and great price. Thanks!
Reply from Lee Bryne 2021-07-05
Thank you Ayla for your very kind words, We work very hard to ensure every delivery is on time every time. I hope you all had a great time with your bouncy castle. We are looking forward to meeting you all again soon. Once again thank you for booking with us !
Toby Sharp
Toby Sharp
2021-05-14
Reply from Lee Bryne 2021-07-05
Thank you toby, Hope you all had a great time. Looking forward to meeting you all again soon.
Richard Hammond
Richard Hammond
2020-08-02
Positive
Professionalism
Quality
Responsiveness
Value
Fantastic bouncy castles. Order very easily and it was delivered and collect on time, even had text messages to let me know what times they were coming, very reasonable prices and good quality castles. Thankyou. Will definitely be using you again
Reply from Lee Bryne 2020-08-02
Thank you very much Mr Hammond. We pride ourselves on being on time every time. Glad you all had a great time on our bouncy castle, hope to meet you all again soon.
Lianne King
Lianne King
2020-07-29
Positive
Professionalism
Quality
Responsiveness
Value
Reply from Lee Bryne 2020-07-30
Thank you for your bookings over the last few years Lianne King. We really appreciate every booking. Hope to meet you all again very soon.
Shantaz Guul
Shantaz Guul
2020-07-29
Positive
Professionalism
Quality
Responsiveness
Value
Thank you for accommodating our request at a days notice. Kids had a great time and we look forward to our next hire. Friendly team. Thank you
Reply from Lee Bryne 2020-07-30
Thank you so much for booking your Bouncy Castles with us, We are looking forward to meeting you again tomorrow for your 3rd booking, we really do appreciate every booking you make. Once again from everyone at BBcastle hire Thank you.
Tina Patel
Tina Patel
2020-07-20
Positive
Professionalism
Quality
Responsiveness
Value
Brilliant service provided by BbCastle hire!! Hired the bouncy castle on Friday. Delivered on Saturday morning! Followed covid Rules!!! Defo recommend this company to friends and family!
Reply from Lee Bryne 2020-07-20
Thank you so much for taking the time to leave us a review. We work very hard to unsure to make sure all our Bouncy castles are fully cleaned before and after each hire. Safety is our number one priority. Glad you all had a great time Saturday hope to see you all again very soon.