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Despite being initially a friendly team, overall did not find them responsive to inquiries about BAS statements and tax returns. For example emailed accountant about q4 BAS for 2024 on Jan 8, and only got an automatic reply to say he was on leave to return on Jan 13- nothing further. Only when we moved account to another accountant did we find out that the tax return for last financial was never submitted… despite receiving an invoice for their services not rendered.
Reply from BBB Partners
2025.01.31
Hi Sam, we are disappointed to hear you had a less-than-exemplary experience. Early January is a time when our team takes some well-deserved R & R with their families. If an out-of-office response is received, and your query is urgent, we invite you to telephone the office, and another member of staff will be all too happy to assist. Alternatively, please contact our Client Experience Manager, Monize who will look into your query further.
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BBB Partners have been looking after my taxation and general superannuation matters for over 32 years. All the staff have been most helpful over this time and we have just had a seamless change of accountants due to retirement. I recommend them highly.
Reply from BBB Partners
2024.10.01
Hi Geoffrey, thank you so much for your review!
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